Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Went from London to Coventry to view their single room via booked appointment. On arrival to appointment , i was shown a wrong double room. Upon enquiry, i was told single room has gone over the weeke... Ver más

Valorada con 5 estrellas sobre 5

Absolutely fantastic rental company, second to none. Everything is efficient and quick and all online which make things so much easier than signing a million forms, ten times over. Carrie was fa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I found myself in a really bad position and needing a home quickly, I found Carrie at Rent a room and the experience from start to finish was amazing. I had a few financial issues, but carrie advised... Ver más

Valorada con 5 estrellas sobre 5

I had a really great experience renting my room through Rent Room! Everything was exactly as shown in the pictures – clean, comfortable, and just what I expected. A special shout-out to Carrie and And... Ver más

Información sobre la empresa

  1. Compañía de administración de propiedades

Escrito por la empresa

RENTAROOM a letting agency specialising in shared housing (House of Multiple Occupation - HMOs). We manage properties in Coventry, Nuneaton, Hinckley, Tamworth and Rugby.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

126 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 20% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,2

Todas las opiniones

(126)

27 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Been blocked and no responses from…

Been blocked and no responses from company for over 2 weeks after the matter was supposedly handed to their directors. Absolute liars and cheats do not trust

16 de agosto de 2023
Opinión espontánea
Logotipo de RENT A ROOM

Respuesta de RENT A ROOM

Alex (and your various alter-egos), I have given you the reasons why your referencing fee was kept perfectly legally. My email address is in the reply to one of your many negative reviews on here - you have not contacted me yet are happy to post here thatw we're ignoring you.
Because we rejected your application as you failed referencing by not being able to prove your income, we retained the £50 holding deposit allowed within the tenant fee act.

Valorada con 1 estrellas sobre 5

Company never replies

Company never replies, have been waiting for the director of the company to contact me for over 3 weeks now with no response absolute joke of a company and will steal your money do not send them anything

1 de agosto de 2023
Opinión espontánea
Logotipo de RENT A ROOM

Respuesta de RENT A ROOM

Hi Gordon, I'm sorry you've felt compelled to write this review. I wonder if it for the right company as I have no emails/phone calls from a "Gordon" and we've had no applications from anyone called Gordon either.
If it is us you're looking for, you can email me directly: russ@rentaroom.biz and I will look out for it, even though I'm on holiday until 21st August.
Russ

Valorada con 1 estrellas sobre 5

Worst company to find a house for you

Worst company to find a house for you. They are not allowed to charge you for referencing. Legally anyway but Andy has no qualms about lying to get what he wants. Will ignore you for over a week but then say you were the one avoiding him. Don't trust this company at all

EDIT: Then why was I lied to by Andy? I was told I wasn't eligible for a refund as I hadn't responded within a day but he ignored me for over a week when I was asking about the referencing. Theres no way to contact the referencing company for an answer as I hadn't had one in over a week. Had to wait till Andy responded to Mr which was when the referencing company finally got back to me. Shady company with shady tactics lying to people in person about the requirements. You can't do or see any of the referencing requirements until you've paid the £50 which is disguised as a holding deposit so it looks legal.

5 de julio de 2023
Opinión espontánea
Logotipo de RENT A ROOM

Respuesta de RENT A ROOM

Hi Alex, thanks for leaving this review twice (and once under another false name).

Your application was rejected because you failed to provide the documentation required to pass referencing - namely a self assessment as you told us you were self-employed.

Our holding deposit of £50 is perfectly legal under the Tenant Fee regulations:
https://www.mydeposits.co.uk/content-hub/holding-deposits/

The terms are displayed on the first stage of our application form prior to the payment of the holding fee:
https://www.rentaroom.biz/apply/

Unfortunately by not being able to provide proof of your income, you failed the affordability test and your application was rejected. On this basis, we are entitled to retain the £50 holding fee to cover reasonable costs incurred in processing your application.

Thanks
Russ - RENTAROOM

Valorada con 5 estrellas sobre 5

Very friendly nice people and easy…

Very friendly nice people and easy process

5 de junio de 2023
Opinión espontánea
Logotipo de RENT A ROOM

Respuesta de RENT A ROOM

Thanks Simon, we appreciate you sharing your experience and are glad it was a good one :-)
Russ - RENTAROOM

Valorada con 5 estrellas sobre 5

When I needed somewhere fast and…

When I needed somewhere fast and affordable... these guys were there for me. Andy from Rent a room is a really nice and helpful bloke, and got me into my room in the matter of day or so. All legitimate and above board (unlike some of the dodgy ones out there), I cannot be more thankful for how they helped me out and at the speed they did it. Rent a room are one of the good ones and can personally vouch for them.

25 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very bad house

Very bad house, no proper amenities!
Dirty kitchen, heater doesn’t work well!
Bathroom and toilets are kept dirty always
Housemates are smoking
The house is smelling always

Please find another house for me

28 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very happy with my experience

Very happy with my experience. Nothing was too much trouble and the process of moving was fast, straightforward and not stressful at all night recommend

23 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Not one to write reviews but have to…

Not one to write reviews but have to give credit where it’s due. Carrie, Andy, Gemma + the really lovely handy man are amazing. Really quick to resolve any concerns, respond quickly and communicate effectively. Couldn’t ask for a better team!

9 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

203 Edward Street - D

I had a room in nuneaton for three months on such short notice. Moved in November 2022. Carrie was briliant, and she ensured the process was all smooth on me. I will recommend them for any tenant who is looking for better value with all included. Most handy item in the bedroom was having your own refrigerator. 😀
Thank you Rent A Room.
Dani x

2 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Reliable, professional and great company

What a great company rent a room is! From the very first email up until moving everything went amazing. We were greeted at the property for our viewing by Andy on lettings who was very professional and let us look around answering any questions we had.

We fell in love with the property and Andy sorted out the application form for us. We were kept up-to-date with all the checks and application status throughout the process. We also spoke to Carrie on Lettings who is just so wonderful and professional always willing to help when needed. Nothing was ever too much for Carrie. She is a great part of the team!

When we received the news that we had been accepted for the property we were overwhelmed and so grateful for everything Andy and Carrie had done for us.

Moving was so easy with Rent a room and I would highly recommend using them again if I ever needed too ( I hope I never have too move lol)

Will recommend to friends and family about the fantastic customer service I received and thank you both again

18 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast service

Fast service, polite staff, no issues and simple process, all the checks were completed in a very short time

1 de noviembre de 2022
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más