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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've just completed a buildings insurance inquiry and I have to say what an absolute ray of sunshine to deal with these people. In an otherwise grey, glass half empty and computer saying NO industry t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've been using Rentguard for over a decade. they are always helpful. Their reminders always arrive in plenty of time. On the phone, their agents are always helpful & positive, and know their products... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great customer service by Daniel who spent a lot of time dealing with my quite complicated insurance needs. Nothing was too much trouble & he was always available by email or phone at times convenient... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Kendall Bowskill deserves a platinum medal the size of a frying pan. She has been very patient with the multi product bought for a number of properties. She has been a real gem, please let here know h... Ver más

Información sobre la empresa

  1. Compañía de seguros

Escrito por la empresa

Rentguard is a London-based company engaged in bespoke solutions to insurance brokers and letting agents for the residential and commercial property markets. We are renowned within the industry for excellent customer service and our ability to form and develop mutually beneficial partnerships. We pride ourselves on our proactive approach; continually reviewing our offering to provide some of the best products in the market today.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

828 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Terrible Experience all round

Dreadful communication and total lack of Customer Service. Been waiting since Sept/Oct for a simple policy to be sent to me - Landlord Insurance. Chased and chased, can't speak to anyone on the phone and emails are often left unanswered for ages.
Really poor from a supposedly big name in the Insurance market - avoid if possible.

19 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Katie was very knowledgable about the…

Katie was very knowledgable about the process of obtaining rent protection insurance and very helpful in facilitating our conversation. I felt well informed and able to put everything in motion that was required.

8 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Knowledgeable staff, good cover offered.

I dealt with Ellen Weir, she was knowledgeable & competent. She took time to make sure all the information I gave was necessary for the cover I required as a landlord. The initial quote was higher than I expected, so Ellen reviewed other companies & a favourable quote was purchased. Ellen was polite & courteous throughout.

19 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ellen Weir was super helpful

Ellen Weir was super helpful, approachable, informative, and I really felt that she listened, and understood what I needed. Here communication was excellent, and I knew exactly what was going on.She has a friendly, approachable manner, and made something as mundane as buying insurance a lot more enjoyable. I wish all people I speak to on the phone were half as nice.

21 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick response for the Request

While it took me sometime to get through to the correct person, Cameron who i was speaking to manage to resolve the request i called for. Although she needed some help from colleague from another department, she called when promised and resolved my request.

19 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cameron was polite and efficient

Cameron from Rentguard Tele sales was polite and efficient, just what is required when there is lots to do , the only thing was the 20 minutes waiting on the telephone to get through, all worth while thanks to Cameron. I recommend Rentguard, competitive prices and they always do a 12 month reminder to renew so you have no worries.

15 de septiembre de 2023
Opinión espontánea
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Respuesta de Rentguard Insurance

Thank you so much for your feedback - Cameron is delighted, you made his day!

Kind Regards,
Gemma

Valorada con 5 estrellas sobre 5

Good prices, good cover,

Good prices, good cover, give everything you want. Friendly and helpful customer service operatives,

15 de septiembre de 2023
Opinión espontánea
Logotipo de Rentguard Insurance

Respuesta de Rentguard Insurance

Exactly what we want to hear! Thank you so much for your feedback.

Kind Regards,
Gemma

Valorada con 5 estrellas sobre 5

Tom was very pro active and helpful,

Tom was very pro active and helpful,
Thanks for your help

12 de septiembre de 2023
Opinión espontánea
Logotipo de Rentguard Insurance

Respuesta de Rentguard Insurance

Thank you for the feedback for Tom, very much appreciated and I shall pass this on to him.

Have a great day,
Gemma

Valorada con 5 estrellas sobre 5

easy and efficient

easy and efficient. Cameron was vey polite and helpfull

12 de septiembre de 2023
Opinión espontánea
Logotipo de Rentguard Insurance

Respuesta de Rentguard Insurance

Thats great news Elizabeth, thank you for your kind feedback.

I will pass this on to Cameron,
Kind Regards,
Gemma

Valorada con 5 estrellas sobre 5

Very friendly and to the point

Very friendly and to the point. Thorough and informative.

6 de septiembre de 2023
Opinión espontánea
Logotipo de Rentguard Insurance

Respuesta de Rentguard Insurance

Thank you for your feedback Timothy - I will pass this on to the team.

Kind Regards,
Gemma

Valorada con 5 estrellas sobre 5

Simple and Polite

Always straightforward to get through and speak with UK based call centre staff. Always polite and helpful. Managed to lower the renewal quote for my insurance a little. Something is better than nothing.
Cameron did his best to help.

4 de septiembre de 2023
Opinión espontánea
Logotipo de Rentguard Insurance

Respuesta de Rentguard Insurance

Thank you for your fantastic feedback Mark - I will pass on your comments to Cameron and the team.

Kind Regards,
Gemma

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