I've just completed a buildings insurance inquiry and I have to say what an absolute ray of sunshine to deal with these people. In an otherwise grey, glass half empty and computer saying NO industry t... Ver más
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Consulta las opiniones de los clientes
I've been using Rentguard for over a decade. they are always helpful. Their reminders always arrive in plenty of time. On the phone, their agents are always helpful & positive, and know their products... Ver más
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Great customer service by Daniel who spent a lot of time dealing with my quite complicated insurance needs. Nothing was too much trouble & he was always available by email or phone at times convenient... Ver más
La empresa ha respondido
Kendall Bowskill deserves a platinum medal the size of a frying pan. She has been very patient with the multi product bought for a number of properties. She has been a real gem, please let here know h... Ver más
Información sobre la empresa
Escrito por la empresa
Rentguard is a London-based company engaged in bespoke solutions to insurance brokers and letting agents for the residential and commercial property markets. We are renowned within the industry for excellent customer service and our ability to form and develop mutually beneficial partnerships. We pride ourselves on our proactive approach; continually reviewing our offering to provide some of the best products in the market today.
Información de contacto
Jacob's Well Ln, WF1 3NT, Wakefield , Reino Unido
- 0208 587 1060
- info@rentguard.co.uk
- rentguard.co.uk
4,4
Excelente
828 opiniones
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This company doesn’t listen
This company doesn’t listen. My company was an introducer, no one told us they had been taken over by Gallagher so an unidentified payment from them was a mystery for some time. I was then informed by letter that we would no longer receive commissions as we were inactive.
Recently I have had call after call from them trying to locate one of my landlords. I explained that she’s overseas and they do have her email. I explained this to 3 of their sales men. I told them to check their records.
Today again a call which I ignored. I called their customer services department who couldn’t have been LESS helpful.
NOT THE RENTGUARD OF OLD.
8 de septiembre de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear SPM Limited,
Thank you for taking the time to leave us a review.
We are sorry to hear that the experience you had, did not meet your expectations this time.
We would be happy to go through the documentation that you have received. Please feel free to contact us on 0208 587 1060 or info@rentguard.co.uk, and one our dedicated members of staff will be able to assist.
Kind Regards,
Rentguard Insurance
New purchasing experience time I have paid for a policy on…
First time I have paid for a policy on line and taking it step by step completed it all.
7 de septiembre de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear Margaret,
Thank you for taking the time to leave us a review.
We are glad to hear about your positive experience when purchasing the policy online.
Kind Regards,
Rentguard Insurance
Still can’t believe the hike in price…
Still can’t believe the hike in price and lack of explanation. I have paid purely to keep the insurance valid. A quicker answer would have been nice too. Will definitely be looking around for my other properties in future.
18 de agosto de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear Mrs Davis,
Thank you for taking the time to leave us a review.
We are sorry to hear that you were not happy with your premium. We appreciate our customers and we always try to stay competitive in the home insurance market, whilst providing the best level of service possible.
If you would like to discuss this further, please feel free to contact us on 0208 587 1060 or info@rentguard.co.uk.
Kind Regards
Rentguard Insurance
Good
My call was answered quickly and efficiently. The agent was friendly and efficient and was able to answer my questions without hesitation.
13 de agosto de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear Chris,
Thank you for taking the time to leave us a great review. We appreciate your feedback.
Kind Regards
Rentguard Insurance
Fine good service
12 de agosto de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear Jeffrey,
Thank you for taking the time to leave us a review.
Kind Regards
Rentguard Insurance
Very Easy to renew policy with good…
Very Easy to renew policy with good value premiums
12 de agosto de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear David,
Thank you for leaving us a great review and for taking the time to do so. We are happy to hear that the service received met all of your expectations!
Kind Regards
Rentguard Insurance
I find I don't queue long on the phone…
I find I don't queue long on the phone which is the main reason I stick with them (as a landlord - queuing 30mins to 1hour every time you call an insurer for every property is just not viable). However Rentguard have been hiking some of my premiums way too much so I'm considering taking my properties elsewhere. I realise materials and labour is on the increase - but there should be a significant discount for a customer with 10 policies.
8 de julio de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear Dave,
Thank you for taking the time to leave us a review, we greatly appreciate that.
Please kindly contact us on 0208 587 1060 or info@rentguard.co.uk to investigate this matter further.
Kind Regards
Rentguard Insurance
Competetive price, but:
Competetive price, easy renewal procedure, still awaiting ins docs after a few weeks, sure they will come after Ive chased a few more times.
8 de julio de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear Stuart,
Thank you for leaving us a review, and sorry to hear that you did not receive your documents within a reasonable time.
If you would like us to review this matter further, please do not hesitate to contact us on 0208 587 1060 or info@rentguard.co.uk
Kind Regards
Rentguard Insurance
I wanted to review my policy but my…
I wanted to review my policy but my documents wasn’t ready, the system was down, I was thrown from one agent to another, then eventually one wonderful agent took my details and called me back the next day.
You need to have a system in place if someone wanted to renew their policy early they can do so easily without any issues.
6 de julio de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear Abdul,
Thank you for taking the time to leave us a review. We really value your feedback and will pass this on to the relevant department.
Kind regards,
Rentguard Insurance
Always a great service from Tyrell at…
Always a great service from Tyrell at Rentguard. On hand to help and deals with queries promptly which is important to me as a broker
22 de junio de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear Hayley,
Thank you for taking the time to leave us a review.
We are pleased to hear that Tyrell provided you with an excellent service. We will pass your review to Tyrell and the management.
Kind Regards
Rentguard Insurance
straight forward
straight forward, except when the pro forma came it quoted a different bacs payment account to first invoice account. I queried this. No response. I had to go to bank account to verify account belongs to agent.. otherwise all good
18 de junio de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear Brian,
Thank you for leaving us a positive review, and sorry to hear that you did not receive a response within a reasonable time.
If you would like us to review this matter further, please do not hesitate to contact us on 0208 587 1060 or info@rentguard.co.uk
Kind Regards
Rentguard Insurance
insured my portfolio of rented…
insured my portfolio of rented properties for buildings and contents efficiently and competitively.
Referred me to another broker to insure our flint cottage
which their insurer would not take on as it is not standard brick construction.
17 de junio de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear Sue,
Thank you for taking the time to leave us a review. We are happy to hear that you were satisfied with our services.
Kind Regards
Rentguard Insurance
good service
The telephone call was simple and they helped by explaining everythng. They were kind and polite
5 de junio de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear Michal,
Thank you for your feedback. We are happy to hear that you had a good experience with us.
Kind Regards
Rentguard Insurance
They sell insurance
They sell insurance. I need insurance.
I pay them the money they ask for, they send me an insurance certificate. Seems efficient.
I have no idea how we would fare if I needed to make a claim as I never have.
5 de junio de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear Polly,
Thank you for your feedback, we appreciate you taking the time to leave us a review.
Kind Regards
Rentguard Insurance
Clear and to the point with speed
31 de mayo de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear Gaynor,
Thank you for taking the time to leave us a positive review, we appreciate your your feedback.
Kind Regards
Rentguard Insurance
Very inflexible attitudes- did not feel valued.
The 10% + increase in costs was simply due to the cost of building index increases. It appeared no other considerations could be considered e.g. no claims made over 20 years. The insured value of one house for insurance purposes is twice the market value. No helpful suggestions were made to rectify this.
30 de mayo de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear Stuart,
We are sorry to hear that you did not feel valued, and that you were not happy with the insurance premium.
If you would like us to review this case further, please do not hesitate to contact us on 0208 587 1060 or info@rentguard.co.uk
Kind Regards
Rentguard Insurance
Mohab is great
Mohab is great and very helpful, reply promptly and provide immediate solution.
27 de mayo de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear Collin,
Thank you for taking the time to leave us a review. Great customer feedback! We will make sure we pass this on to Mohab and his manager.
Kind Regards
Rentguard Insurance
John in customer services
John in customer services was excellent, pleasant, helpful and made my day better, Kate a long standing customer
16 de mayo de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear Kate,
Thank you for taking the time to leave us a review.
We are happy to hear that John provided you with an excellent service. We will definitely pass your review to John and the management.
Kind Regards
Rentguard Insurance
I initially phoned you and was told by…
I initially phoned you and was told by the operative he was too busy to take my call but that he would phone back within 20 minutes which he did. The transaction was handled professionally and the new paperwork arrived on the same day.
27 de abril de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear Chris,
Thank you for taking the time to provide us your feedback.
We are sorry to hear that we were unable to deal with your query during your first call, as our phones lines have been busier than usual.
Kind Regards,
Rentguard Insurance
Renewal premium was three times last…
Renewal premium was three times last year's and the prior year's rate despite no changes in circumstances. Emailed Rentguard for explanation - no reply. Telephoned and was offered a rate twice that of previous year. Told that earlier rates shouldn't have been sold in prior years! Best rate should have been offered automatically and emails should be responded to.
22 de abril de 2022
Opinión espontánea
Respuesta de Rentguard Insurance
Dear Peter,
Thank you for taking your time to leave us a review.
We value our customers and we always try to stay competitive whilst providing the best level of service available.
Please feel free to contact us on 0208 587 1060 or info@rentguard.co.uk and we would be happy to look into this for you.
Kind Regards
Rentguard Insurance
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