NEVER USE THIS SERVICE THEY ARE A SCAM! They steal $65 for their services even if you cancel during your free trial period. I have had multiple emails back and forth with them and they are condescendi... Ver más
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Consulta las opiniones de los clientes
Outrageous unseful service You will need to pay the linked agency sites to contact the landlords in addition to Rentola's fees. The unsuscription proccess is extremely misleading. Even mor... Ver más
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DONT EVER USE THIS COMPANY PLEASE! They are a scam and won’t give my money back, I have never signed up for them and never will and they have taken $195 out of my account without permission! The peopl... Ver más
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The fact that all the 5 star reviews are people reviewing the staff who helped them try to cancel is hilarious! No actual 5 stars for the actual service provided is funny imo. It seems like the cu... Ver más
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Información sobre la empresa
Escrito por la empresa
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Información de contacto
Australia
- info@rentola.com.au
- rentola.com.au
1,7
Muy malo
157 opiniones
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BIG SCAM
WASTE OF TIME AND MONEY
Rentola is a big scammer. the website says it only charges $2 but it turn out to be more. after contacting the helpline to unsubscribe but it still keep charging me. so please stay away from this scammer.
4 de octubre de 2024
Opinión espontánea
Respuesta de Rentola.com.au - Making property search smarter
Hello Zarifa,
We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding subscription charges and account management very seriously and want to ensure your concerns are fully addressed.
For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
I did not sign up I tired a 1 week…
I did not sign up I tired a 1 week trial for 1 week for 01.00. Next minute I am getting charged 65.00 for bloody what you roags you are scum no wonder there is no trust in the world with people like you in it.
4 de noviembre de 2024
Opinión espontánea
Respuesta de Rentola.com.au - Making property search smarter
Hello Shane,
We’re very sorry to hear about your experience and understand how upsetting this must be. We take feedback regarding subscription charges and trial periods very seriously and want to ensure your concerns are fully addressed.
For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Fake website
Fake website. Beware of these scammers, I'm wondering how they're managing to be online on .au domain. I'm escalating this case to regulators to delist this website.
14 de octubre de 2024
Opinión espontánea
Respuesta de Rentola.com.au - Making property search smarter
Hello,
We’re very sorry to hear about your experience. We take feedback regarding website trust and user experience very seriously and want to ensure your concerns are fully addressed.
For clarity, Rentola is a property aggregator, which means we bring together listings from multiple sources to make it easier for users to browse options all in one place. We sincerely apologise for any confusion or frustration this may have caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
I subscribed for the newsletter and…
I subscribed for the newsletter and then it started taking more money out of my account the bank notified of a suspicious transaction from $2 they tried to take $65 out of my account
15 de agosto de 2024
Opinión espontánea
Respuesta de Rentola.com.au - Making property search smarter
Hello Nancy,
We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding subscription charges and account security very seriously and want to ensure your concerns are fully addressed.
For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how alarming it can be to see unexpected charges, and we sincerely apologise for any stress this has caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
NO REFUND
They do a terrible job with customer service. I stopped using the website after two days and never went back to check. Then I was as charged for four months straight without even knowing that 65 dollars was going out of my bank every month. They still have not responded to my request for refund and now I have been scammed for 260 dollars.
4 de octubre de 2024
Opinión espontánea
Respuesta de Rentola.com.au - Making property search smarter
Hello Claire,
We’re very sorry to hear about your experience and understand how concerning and frustrating this must be. We take feedback regarding subscription charges and customer support very seriously and want to ensure your concerns are fully addressed.
For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how upsetting it can feel to be charged unexpectedly and sincerely apologise for the stress this has caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Great customer service
Great customer service I had an issue and it was address fast and effectively.
17 de julio de 2024
Opinión espontánea
Respuesta de Rentola.com.au - Making property search smarter
Hello,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service team. Addressing issues quickly and effectively is one of our top priorities, and it’s great to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Rentola.com.au
How Dodgy
How Dodgy. I am a landlord offering 2 very nice and under rental market value homes in outer Brisbane. I have had tenants for years who pay cheaper rent with me allowing them to save and move out, as they buy their own place. Disgruntled with agents not looking after my tenants, I decided to manange my own add through Rentola. I could not believe Rentola did NO background checks on me. I thought, what a scammers' paridise. I even added photos of a random house ( not mine ) with a made up address and that was accepted. No checks, no safety, no ethics. With Rentola , you can place an add and scam away. Appalling, so I aborted my application and back to the agent. Renters beware. If you do see a house on this site, I would go there and knock on the door, good luck
12 de julio de 2024
Opinión espontánea
Respuesta de Rentola.com.au - Making property search smarter
Hello,
Thank you for taking the time to provide us with your feedback.
We value your experience and would like to investigate further the matter you have raised regarding the listing in question. To do so, we require your contact details so that we can contact you directly.
We look forward to your cooperation.
Best regards,
Rentola.com.au
was charged 65.00 and only used it for…
was charged 65.00 and only used it for 1 daynever got invoice or receipt for what payment was gfor thinking this is fraud there is no amount of 65 showing when you are online looking for rentals its scamming people
20 de mayo de 2024
Opinión espontánea
Respuesta de Rentola.com.au - Making property search smarter
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We have requested your contact details so we can get in touch with you. Looking forward to your cooperation.
Best regards,
Rentola.com.au
Tried e mailing with no response
Tried e mailing with no response
$65 came out of my bank account
For subscription. Was unaware of this
I live on Centrelink pension and I can’t afford to loose $65
Finally got a response from Rentola . Sara was vey helpful and refunded half of my subscription. Just a tip read the agreement properly before you commit
28 de junio de 2024
Opinión espontánea
Respuesta de Rentola.com.au - Making property search smarter
Hello Sandra,
Thank you for sharing your experience.
We're glad to hear that Sara was able to assist you and arrange a partial refund. Your advice to read the agreement carefully before committing is valuable and appreciated.
We ensure transparency by providing information about costs. It's essential to note that we communicate costs before, during, and after registration. Our subscription terms and conditions are explicitly presented during the registration process, which requires your acceptance. Additionally, after registration, you'll receive an email to your registered address with the purchase receipt, including payment terms.
You can always contact us through our website, via our FAQ section where you will find many frequently asked questions and answers, as well as a contact form that you can fill out and our customer service team will be happy to assist you. You can also find written and video instructions on how to cancel a subscription yourself at https://faq.rentola.com.au/hc/en-us/articles/4409337936146-How-can-I-cancel-my-subscription.
If you have any further questions or need additional assistance, please do not hesitate to reach out. We are here to help and ensure a better experience for you moving forward.
Best regards
Rentola.com.au
Ron assisted me and I had a few queries…
Ron assisted me and I had a few queries about my account and after I sent my concern he emailed me promptly and explained everything to me in a clear and concise manner about what is involved regarding subscription with your organisation which I really appreciated as it made everything more clear for me. I feel that he understood my situation and I was very grateful for this and feel that he showed empathy towards my situation and took remedial action - always putting the customer first. Knowing that your company takes the time to listen to the customer was very much appreciated and he went out of his way to assist me - in the future when I am able and have the need I will definitely consider your company and recommend people to sign up as I know its a good platform for people looking for properties and it provides an excellent service.
Ron should be congratulated on his excellent understanding and customer service which was wonderful and other companies should learn how to deliver outcomes to clients when the situation warrants it. Thank you Ron for your time and kindness and your manager should acknowledge you as a simple gesture like you showed towards me can leave a lasting impact upon your company. Have a lovely day Ron.
4 de junio de 2024
Opinión espontánea
Respuesta de Rentola.com.au - Making property search smarter
Hello,
Thank you so much for your heartfelt review! We are delighted to hear that Ron was able to assist you promptly and clearly, making your experience with our subscription service smooth and understandable. Ron’s dedication to empathetic and customer-first service is something we highly value, and it’s wonderful to see it recognized by our customers.
Your kind words will certainly be shared with Ron and the rest of our team. Feedback like yours encourages us to continue providing excellent service. We look forward to serving you again in the future and appreciate your recommendation.
Have a great day!
Best regards,
Rentola.com.au
SCAMMERS!!!
SCAMMERS!!!! The $2 fee is a lie they tried to charge $65 twice and they hide this fee so it's not easy for anyone to see.
2 de junio de 2024
Opinión espontánea
Respuesta de Rentola.com.au - Making property search smarter
Hello ,
Thank you for taking the time to write your feedback to us.
We have asked for your details as we want to be able to resolve the issue you are experiencing and improve your experience with us. Unfortunately, we have not received your contact details.
We are very sorry to hear that you have had such a negative experience. Our users' experience is very important to us. However, please note that costs are presented before, during and after the registration of your subscription. The terms and conditions of our subscriptions are set out during the registration process, but we understand that there may be misunderstandings.
Your experience is important to us and we would like to take this chance to help you and offer a solution as soon as possible.
You can always contact us through our website via our FAQ section where you will find many frequently asked questions and answers as well as a contact form to fill in and our customer service team will be happy to help.
Best regards,
Rentola.com.au
$2 for what i was thinking was a 1 off…
$2 for what i was thinking was a 1 off payment then you charge me $65?!?!?!
ABSOLUTELY RIDICULOUS!!!
i do not remember seeing anything about a $65 subscription?!?! I WOULD NOT HAVE SIGNED UP FOR SOMETHING SO EXPENSIVE!!!!
I WANT MY $65 BACK!!!!!!!!! 😡🤬🤬🤬
29 de mayo de 2024
Opinión espontánea
Respuesta de Rentola.com.au - Making property search smarter
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service. We provide you with information on the cost of your subscription before, during and after registration.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We have requested your contact details so we can get in touch with you. Unfortunately, we do not have your contact details so that we can investigate your case.
You are very welcome to contact us via our contact form which you can find under our "questions and answers section".
Best regards,
Rentola.com.au
Seems to be a total scam site
Why would anyone pay $2 to see ads for homes when the same homes are advertised on realestate.com.au? Looking at the reviews, they then start deducting $65 monthly. No thank you, I much rather use a legit site like realestate.com.au as compared to your scam site.
15 de mayo de 2024
Opinión espontánea
Respuesta de Rentola.com.au - Making property search smarter
Hello Bill,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you.
We have requested your contact details so we can get in touch with you. Looking forward to your cooperation.
Best regards,
Rentola.com.au
BE CAREFUL AND DO RESEARCH ON PROPERTIES
So far with research the houses Rentola are putting up are houses from other real estate sites. It says you'll pay less for houses per week but in fact if you put in the option on Rentola a monthly payment that is the actual rent you'll pay each week not each month. Be aware when searching for places with Rentola. EG: Says there's a 2 bedroom house in Terang, VIC for $95 a week, $370 a MONTH. $370 is how much a WEEK you'll rent this place for NOT a month. Be careful and do researches on these properties before signing up and applying.
24 de abril de 2024
Opinión espontánea
Respuesta de Rentola.com.au - Making property search smarter
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
We have sent you an email, but we have not yet received a reply. We would be grateful if you could reply to us and provide us with more information about the ads you are referring to.
You mention that there are adverts that are not correct. We would like to know which adverts you are referring to. We would like to investigate these further.
Best regards,
Rentola.com.au
Great interraction
Greate experience with the people, friendly and response time is very good
23 de abril de 2024
Opinión espontánea
Respuesta de Rentola.com.au - Making property search smarter
Hello David,
Thank you for your kind words! We're thrilled to hear you had a great experience with us. Our team works hard to provide friendly service and quick response times. If you need anything else, just let us know
Best regards
Sara
Rentola.com.au
Very pumped and professional and also…
Very prompt and professional and also fair
8 de abril de 2024
Opinión espontánea
Respuesta de Rentola.com.au - Making property search smarter
Hello Rebecca,
Thank you so much for your kind words! We're thrilled to hear that you found our service prompt, professional, and fair. Providing top-notch service is our priority, and your satisfaction means the world to us. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your support!
Best regards
Rentola.com.au
This is a genius site
This is a genius site, linking owners with prospective tenants. It’s user friendly and affordable. If you need any assistance the people behind the scenes are quick to respond to your email and very quick to assist no matter what the issue is that you are experiencing. Give them a go. You’ll be pleased you did.
29 de marzo de 2024
Opinión espontánea
Respuesta de Rentola.com.au - Making property search smarter
Thank you for your kind words! We're delighted to hear that you find our site genius and user-friendly. Providing a seamless experience for both owners and prospective tenants is our goal, and we're glad we could assist you promptly whenever needed. Your satisfaction is our priority, and we appreciate your recommendation. If you ever have any further questions or need assistance, don't hesitate to reach out. We're here to help!
Best regards
Rentola.com.au
Respuesta de Rentola.com.au - Making property search smarter
Dear Renae
Thank you for your positive feedback! We're delighted to hear that you found our website easy to use. Your satisfaction is our priority, and we're here to assist you whenever you need. Should you have any questions or further feedback, feel free to reach out to us anytime.
Best regards,
Rentola.com.au
I wish I could give less than one star
I wish I could give less than one star. They’re an absolute scam. You can’t contact anyone at all, I’ve sent several messages to them and get the same generic email directing me to their subscription page. Apparently they are well known as my bank wouldn’t even transfer the $2.00 trial payment.
7 de marzo de 2024
Opinión espontánea
Respuesta de Rentola.com.au - Making property search smarter
Dear Dianne ,
Thank you for taking the time to write your feedback to us.
We are sorry that you are not satisfied with our service and that you have the impression that we are a scam company.
Your experience is important to us and we would like to take this opportunity to help you and offer a solution as soon as possible.
You can always contact us through our website via our FAQ section where you will find many frequently asked questions and answers as well as a contact form to fill in and our customer service team will be happy to help. If you have emailed us, you will have received an automatic reply directing you to our FAQ section and contact form.
We have asked for your contact details so that we can contact you but unfortunately we have not received them.
Please feel free to contact us via our contact form on our website and our customer service team will help you.
Best Regards
Rentola.com.au
The fact that all these reviews…
The fact that all the 5 star reviews are people reviewing the staff who helped them try to cancel is hilarious! No actual 5 stars for the actual service provided is funny imo.
It seems like the customer service agents either ask for 5 star reviews for their personal service or they're somehow incentivised.
11 de marzo de 2024
Opinión espontánea
Respuesta de Rentola.com.au - Making property search smarter
Dear A.B,
Thank you for bringing this to our attention. We're committed to providing excellent service and appreciate feedback. We'd like to discuss your experience further to ensure we address any concerns. We have asked for your contact details so that we can contact you but unfortunately we have not received them.
If you have any enquiries, please feel free to contact us via our contact form on our website and our customer service team will help you.
Best regards,
Rentola.com.au
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