Rentola.com.au - Making property search smarter Opiniones 

158
TrustScore: 2 sobre 5

1,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

NEVER USE THIS SERVICE THEY ARE A SCAM! They steal $65 for their services even if you cancel during your free trial period. I have had multiple emails back and forth with them and they are condescendi... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Outrageous unseful service You will need to pay the linked agency sites to contact the landlords in addition to Rentola's fees. The unsuscription proccess is extremely misleading. Even mor... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

DONT EVER USE THIS COMPANY PLEASE! They are a scam and won’t give my money back, I have never signed up for them and never will and they have taken $195 out of my account without permission! The peopl... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

The fact that all the 5 star reviews are people reviewing the staff who helped them try to cancel is hilarious! No actual 5 stars for the actual service provided is funny imo. It seems like the cu... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de alquiler de inmuebles

Escrito por la empresa

Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.


Información de contacto

1,8

Malo

TrustScore: 2 sobre 5

158 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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1,8

Todas las opiniones

(158)

48 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Dave was a great help when responding…

Dave was a great help when responding back, it did take a few days for it to be actioned but with a great outcome. Thanks Dave

22 de febrero de 2023
Opinión espontánea
Logotipo de Rentola.com.au - Making property search smarter

Respuesta de Rentola.com.au - Making property search smarter

Hi Denise,

Thank you very much for your review.

We are glad to hear that you are satisfied with the service that Dave has provided to you.
We will make sure to forward your kind words.

Have a nice day!

Best regards,
David
Rentola.com.au

Valorada con 5 estrellas sobre 5

Mary

Mary agreed to credit my account as I thought I had cancelled my subscription but it appears I didn't. Great service

5 de febrero de 2023
Opinión espontánea
Logotipo de Rentola.com.au - Making property search smarter

Respuesta de Rentola.com.au - Making property search smarter

Hello,

Thank you for taking the time to write us your feedback.

We’re sorry you aren’t satisfied with our service. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.

We have requested your contact details so we can get in touch with you.

Looking forward to your cooperation.

Best regards
Rentola.com.au

Valorada con 5 estrellas sobre 5

Very good and fast service

Very good and fast service, solved my problem and i am happy with the result, the person that helped me was Rover. I would just like to write this to acknowledge his amazing service

8 de febrero de 2023
Opinión espontánea
Logotipo de Rentola.com.au - Making property search smarter

Respuesta de Rentola.com.au - Making property search smarter

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola.com.au

Valorada con 4 estrellas sobre 5

Rentola - Cancellation-Although at first it seemed difficult…

Although at first it seemed difficult to cancel subscription… The email support was swift and effective to resolve - Thanks Mary.

30 de enero de 2023
Opinión espontánea
Logotipo de Rentola.com.au - Making property search smarter

Respuesta de Rentola.com.au - Making property search smarter

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards,
Rentola.com.au

Valorada con 4 estrellas sobre 5

Great work you guys

Great work you have done

28 de enero de 2023
Opinión espontánea
Logotipo de Rentola.com.au - Making property search smarter

Respuesta de Rentola.com.au - Making property search smarter

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards,
Rentola.com.au

Valorada con 5 estrellas sobre 5

Mary helped me a lot and was extremely…

Mary helped me a lot and was extremely friendly ☺️

25 de enero de 2023
Opinión espontánea
Logotipo de Rentola.com.au - Making property search smarter

Respuesta de Rentola.com.au - Making property search smarter

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards,
Rentola.com.au

Valorada con 5 estrellas sobre 5

Hi I would love to rent a property from…preferably 6to 12 months

Hi I would love to rent a property from you I'm working with a husband of 24 year and 2 adult children My daughter has a brain tumour and is very sick my son has returned from 7 years in new Zealand to help with our family the property owner is selling the home I'm so worried to look after my sick family

22 de enero de 2023
Opinión espontánea
Logotipo de Rentola.com.au - Making property search smarter

Respuesta de Rentola.com.au - Making property search smarter

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards,
Rentola.com.au

Valorada con 5 estrellas sobre 5

Thank you to Nina!

Thank you to Nina i had the opportunity to manage easily and correctly my membership. She helped me with some problems and she has been really fast!

18 de enero de 2023
Opinión espontánea
Logotipo de Rentola.com.au - Making property search smarter

Respuesta de Rentola.com.au - Making property search smarter

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards,
Rentola.com.au

Valorada con 5 estrellas sobre 5

Prompt response

Your response to request is prompt plus there are no complications in accessing your properties on rent.

11 de enero de 2023
Opinión espontánea
Logotipo de Rentola.com.au - Making property search smarter

Respuesta de Rentola.com.au - Making property search smarter

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola.com.au

Valorada con 5 estrellas sobre 5

Account issue

I had an issue with my account and Mary was able to assist me with exceptional customer service and support.

27 de diciembre de 2022
Opinión espontánea
Logotipo de Rentola.com.au - Making property search smarter

Respuesta de Rentola.com.au - Making property search smarter

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola.com.au

Valorada con 5 estrellas sobre 5

A company that cares about customers lives.

Mary understood my hardship and provided
excellent service.

12 de diciembre de 2022
Opinión espontánea
Logotipo de Rentola.com.au - Making property search smarter

Respuesta de Rentola.com.au - Making property search smarter

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola.com.au

Valorada con 5 estrellas sobre 5

Fantastic customer service!

Mary has been an absolute delight. She assured me with my issue and solved it right away. Mary was wonderfully helpful, and commend her for all of her attentiveness to an excellent client experience!

15 de diciembre de 2022
Opinión espontánea
Logotipo de Rentola.com.au - Making property search smarter

Respuesta de Rentola.com.au - Making property search smarter

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola.com.au

Valorada con 5 estrellas sobre 5

Customer Service is Excellent

Customer Service is excellent, was helped by Mary, who really helped me when it came to cancelling my subscription. Which really shows they and Mary in particular care about helping the customer over trying to trap you into paying more a subscription you no longer need.

Mary was beyond helpful and professional, a real superstar. So thank you very much.

3 de diciembre de 2022
Opinión espontánea
Logotipo de Rentola.com.au - Making property search smarter

Respuesta de Rentola.com.au - Making property search smarter

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola.com.au

Valorada con 1 estrellas sobre 5

Scam website

Scam website. Beware!
I signed up to a trial and called three real estate agents for properties advertised on Rentola.com.au. Each of the agents informed me the listings were very old and were rented a long time ago. They also advised the advertised monthly price is in fact a weekly price and it is a known fault with Rentola.com.au website.
I contacted Rentola but they never replied to me. I successfully got my money back via chargeback via my bank.

24 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful staff.

28 de noviembre de 2022
Opinión espontánea
Logotipo de Rentola.com.au - Making property search smarter

Respuesta de Rentola.com.au - Making property search smarter

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola.com.au

Valorada con 1 estrellas sobre 5

Refusing refund despite no use of service

Very few listings, charged me $2 to find that out, and then a monstrous $65 for a monthly subscription a few weeks later despite my never having visited the site again, and receiving no reminder of an upcoming charge. Is now refusing to refund.

24 de noviembre de 2022
Valorada con 5 estrellas sobre 5

Fast Service

Mary's service was fantastic - prompt and friendly.
Thanks for your assistance Mary!

Tracey

21 de noviembre de 2022
Opinión espontánea
Logotipo de Rentola.com.au - Making property search smarter

Respuesta de Rentola.com.au - Making property search smarter

Hi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards
Rentola.com

Valorada con 1 estrellas sobre 5

Scam

DO NOT USE
DO NOT USE. Absolute money grab. Do not use this service, difficult to cancel membership and then they send you emails for overdue payments and try to take money from your account after you have told them to stop, and send emails threatening debt collectors. Using a different name to hide from bad reviews elsewhere

11 de septiembre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Excellent assistance available and very…polite and efficient

Excellent assistance available and very polite and easy to follow program. Happy and friendly ! 🙋‍♀️

Thank you 😊

6 de octubre de 2022
Opinión espontánea
Logotipo de Rentola.com.au - Making property search smarter

Respuesta de Rentola.com.au - Making property search smarter

Hi ,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards

Valorada con 5 estrellas sobre 5

Great customer service team

4 de octubre de 2022
Opinión espontánea
Logotipo de Rentola.com.au - Making property search smarter

Respuesta de Rentola.com.au - Making property search smarter

Hi ,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards

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