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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Quick and efficient service they say absolute rubbish. I contacted this company February 16th to have my washing machine fixed. I was told for £139 my washer would be fixed in 48hrs, what a joke. Fast... Ver más

Valorada con 5 estrellas sobre 5

Having struggled with my insurers to get an appointment to have my washing machine repaired.I was desperate,went on line saw Repair+Maintain an appointment was made for the next day.The engineer arriv... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I don't normally buy cover for domestic appliances preferring to pay as I go for repairs, which is how I found Spring Plans when the dryer part of my washer dryer had a fault code. The repair was done... Ver más

Valorada con 5 estrellas sobre 5

I just wanted to say that I had my enquiry dealt with in a very calm, patient, informative and excellent customer service from Senior Advisor Carl Beattie, who took the time to explain everything in d... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de reparación de electrodomésticos

Escrito por la empresa

At Repair and Maintain, we’re experts in keeping your home running smoothly. We provide fixed-price repairs on a wide range of domestic appliances, giving you peace of mind with no hidden costs. Our nationwide network of experienced engineers ensures a fast, efficient, and reliable service wherever you are in the UK — all at highly competitive rates. We take pride in the quality of our work, which is why every repair is fully guaranteed. You can trust us to get your appliances back up and running quickly and professionally.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

169 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 66% de las opiniones negativas

Suele tardar más de 1 mes en responder

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

exceptional service and went the extra…

exceptional service and went the extra mile with us in replacing our oven. Would highly recommend

19 de noviembre de 2021
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

We are very pleased you were happy with the service and the replacement.

Much appreciated for leaving a kind review.

Thanks again,
Liam @Spring Plans (Repair & Maintain)

Valorada con 4 estrellas sobre 5

A good service

A good service. Would have given 5 stars but for confusion about arrival time of repairer. Repairs on dishwasher completed quickly and efficiently.

19 de noviembre de 2021
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

Thank you for taking the time to leave us a review. We will certainly use this feedback to continue to improve our level of service.

Thanks Karen,

The Team @ Spring Plans

Valorada con 5 estrellas sobre 5

Fast and efficient service

Extremely helpful and super simple to arrange engineer visit.

9 de octubre de 2021
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

Great to hear how easy you found your experience James. Any future faults please give us a call :)

Spring Plans (Repair & Maintain) 0800 088 2875

Valorada con 5 estrellas sobre 5

Good news from Peter and Pauline King ...West Malling Kent

Springplans Insurance Company

Our washing machine went wrong...so having it insured with you we rang!
Within a few days an operative came out...found the problem ...ordered the part and within the week all was sorted...thanks to your prompt action with dealing with this problem ...we were well pleased.
Makes a change to get such good results nowadays 👍😀
Thank you so much and we would thoroughly recommend this company to anyone.

7 de octubre de 2021
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

Hello Mr & Mrs King,

Thank you for taking time to leave us such a great compliment. We really appreciate you recommending our services in your comments and we're happy to hear your appliance is back up and running. Any other issues with your appliances in the future please call in on 0800 088 2875.

Thanks again,

Liam @Spring Plans (Repair & Maintain)

Valorada con 5 estrellas sobre 5

A good experience from friendly…

A good experience from friendly professional staff. Prompt service and kept updated at all times, would not gesture to recommend to others, thank you.

30 de septiembre de 2021
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

Thanks Robbie! Very kind of you to take the time to leave us a review.

Regards,
Liam

Valorada con 4 estrellas sobre 5

A swift and professional service

A swift and professional service. Very helpful and quick to setup appliance care plan and book an engineer to attend any breakdown.

23 de agosto de 2021
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

Hi John, We'd just like to thank you for taking a couple of minutes to leave us a review. Any issues in the future please call us on 0800 088 2875.

Repair & Maintain

Valorada con 4 estrellas sobre 5

Friendly and professional

Friendly, on time, professional, and a job well done in no time at all.

20 de agosto de 2021
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

Hi Kay, Thanks so much for your feedback!

Valorada con 5 estrellas sobre 5

Good service and understanding

Good service, and understanding from staff.

20 de agosto de 2021
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

Hi Joseph,

Excellent to hear you are happy with the service provided.

Any issues with the Dishwasher in the future please give us a call on
0800 088 2430

Thanks,
Liam

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service came out quickly to repair my dishwasher

19 de agosto de 2021
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

Roberta,

We really appreciate you taking the time to leave us a 5* Review.

Any problems with you appliances going forward just give us a call on
0800 088 2430.

Regards,
Repair & Maintain

Valorada con 5 estrellas sobre 5

Booked a repair for my Dishwasher

Booked a repair for my Dishwasher. Engineer came next day and now working perfectly! Happy with the repair but also the fantastic team there to help. Carl was very helpful! Highly recommended to all!

6 de agosto de 2021
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

Thanks for the 5* review Steve!

Valorada con 5 estrellas sobre 5

Turned up on time and fixed the…

Turned up on time and fixed the problem. Did what they promised. Deal of no fix no fee against a fixed fee and a year’s insurance plan compared favourably with others, especially no fix no fee.

4 de agosto de 2021
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

Thank you for taking time out of your day to leave us a review Michael. Fantastic news to hear your appliance is back up and running.

Regards,
Evie

Valorada con 5 estrellas sobre 5

So quick from call to repair!!

After being let down by another company I was over the moon to have my washer dryer repaired in a couple of days. My kitchen was left tidy and the engineer was very polite. Will definitely be my first port of call next time.

4 de agosto de 2021
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

Thank you for your kind review Kate!

Any issues in the future please call us on 0800 088 2430

Valorada con 1 estrellas sobre 5

Have a dishwasher AEG under a warranty…

Have a dishwasher AEG under a warranty with spring plans they use hotpoint to fix my machine now 12 weeks later still not fixed ? They have offered to replace with a cheaper machine . However I would like my machine fixed have sourced the parts but they don’t use AEG for parts for a AEG machine

3 de agosto de 2021
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

I have taken a look at your account and can see that your appliance has now been repaired.

We did advise at the time the required parts had no ETA and as a result we deemed the appliance beyond repair and offered you a free replacement.

You decided that you wanted your existing appliance fixed and therefore the parts were ordered as you requested.

I am sorry that you are unhappy with the service we have offered on this occasion and I have raised your case to a manager to see if there is anything we can change going forward to improve customer experiences.

All parts fitted are AEG parts, it is just a case that the parts were not in stock and took some time arrive.

Kind Regards
Sarah @ Spring Plans

Valorada con 5 estrellas sobre 5

Great service and excellent delivery

Having been told my existing machine was too expensive to repair I was worried that I had paid a lot for a repair contract.
Carl contacted me and they have sorted everything and a new machine for a very fair additional cost. This was an excellent deal and not a ripoff. Well done to Carl and all the team for good value and great service
Neil Croucher

29 de julio de 2021
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

Thanks for the review, great news your happy with the service Neil. I've also passed the feedback onto Carl. Any other appliance problems feel free to give us a call on 0800 088 2430.

Regards,
Luke

Valorada con 5 estrellas sobre 5

Quick to answer the phone and…

Quick to answer the phone and responsive. Talked through and explained everything clearly. Sensitive to need for speed. Would highly recommend.

28 de julio de 2021
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

Good Afternoon Nick,

Thank you for taking time to leave us feedback, I am pleased to hear you have had a positive experience with Repair & Maintain.

Thanks,
Ben

Valorada con 4 estrellas sobre 5

engineer arrived within 2 days; job done

The engineer arrived within 2 days, at the agreed time, and fixed the appliance (dishwasher) swiftly. Very satisfied with a good service.

28 de julio de 2021
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

Thanks for the review Tom!

Any further issues please call us on 0800 088 2430

Regards,
Repair & Maintain

Valorada con 5 estrellas sobre 5

Very happy with the overall service

Very happy with the overall service. Had my washing machine fixed within a day, would highly recommend.

27 de julio de 2021
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

Thanks for taking the time to leave us a 5* review :)

Valorada con 5 estrellas sobre 5

Integrated washing machine repair

I contacted Repair and maintain with a problem with an integrated washing machine.I got a prompt appointment which was the next day.I had an Enigneer contact me to confirm the appointment. He attended promptly and repaired the appliance .After the repairs the after service was also vey good with a follow up to make sure things were alright I received very good customer service from all staff.I will recommend this service as I will be using them in the future.
Thanks for your excellent service

21 de julio de 2021
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

Hi Bisi,

Thank you so much for your kind feedback. We are glad to hear you're happy with the service provided and that your appliance is back up and running.

If you do have any future issues with any of the home appliances please give us a call on 0800 088 2875.

Regards,
Liam


Valorada con 5 estrellas sobre 5

Dishwasher repair

All my questions on the phone were dealt with professionally and well . The engineer was efficient but unfortunately couldn't fix my dishwasher so looked into getting new parts.

21 de julio de 2021
Opinión espontánea
Logotipo de Repair and Maintain

Respuesta de Repair and Maintain

Thanks for leaving a 5* review Carole!

Daisy @ Spring Plans (Repair and Maintain)

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