Repair and Maintain Opiniones 169

Quick and efficient service they say absolute rubbish. I contacted this company February 16th to have my washing machine fixed. I was told for £139 my washer would be fixed in 48hrs, what a joke. Fast forward to March 23rd weeks without a washing machine weeks of being lied too weeks of stress to be told we can’t fix your washing machine. They told me they would refund me my £139 minus £59 because they had to call an engineer in the first place. They have zero customer service skills not at all bothered about the customer it’s all about them. So after all these weeks without a washing machine and all the stress it caused me it cost me £59 for the pleasure, this company are an absolute disgrace, worst company I’ve had to deal with in my life.

Prompt, efficient service provided by Dion

Excellent service, arrived within 3 hours of my initial call. Jose was Efficient, professional and informative-.

Came out to the following day to repair. Flat rate with no hidden fees. Repair man knew exactly what to do and got the job done very quickly, even ordered a new panel to our home for us at no extra charge as ours kept falling off. Thank you very much!

Thank you for a very efficient service. The repair man arrived promptly, did the job. He was pleasant and got on with the repair. I am pleased with the service from start to finish.

Booked repair on 10th November, good communication with time and date. Engineer arrived within given time window on 13th November and it was fixed in less than an hour.

This company claims to be quick and efficient, but they took 9 days to repair my washing machine. The engineer assigned to my repair was asked several times to call me but he did not. I didn’t know when he was coming and that made it difficult for me to make any other arrangements

Engineer was friendly helpful and professional

Did what they said they would. repaired my machine the next day. would use again.

Excellent telephone service, booking was made promptly and the engineer(Brendan) fixed my Samsung washing machine on first visit. Great experience all round. Thanks Repair & Maintain. Leon

The whole process from contacting to completion of the repair. Everyone was friendly and helpful.

Unscrupulous Company Beware

This company is meant to provide a fixed cost that covers call out, assessment, parts and labour via their network of experienced engineers.

They agreed a price with my mum to fix her oven for £199.

What happened is that they then booked in the repair with NAC, a third party. They paid them £100, spent 50 on a part, and made £50. Instead of just referring my mum direct to NAC to book in the repair which they easily could have done.

The contractor arrived, fixed the oven which was a very easy fix and asked mum to pay for the part. However, once he found out how she had been treated and how much she paid for a call out, he wouldn't accept the payment for the part. As he is a kind and honest man and said he can't bear people being taken advantage of.

After Mum realised she had paid over the odds for someone to book in a job she could have done directly, she contacted the company and explained this. Their answer "well you agreed to it".

My 87 year old mother was crying on the phone upset that she had been taken advantage of, and they did not care.

They did not arrange a fixed price repair as advertised, including parts. They didn't refer her to a company to book direct. They didn't send their own contractor. They took £50 of her money simply to book this in themselves online as if they were the customer.

No terms and conditions were ever supplied.

This is sharp and immoral practice and we will be reporting this company to trading standards if it is not resolved in a fair way.

Fridge freezer repaired on the same day when it was not cooling. Thank you, will recommend to friends.

Called as my dishwasher had stopped draining. Within 2 days the engineer had attended and replaced the parts that were faulty and my dishwasher has worked ever since. Thank you for a speedy service!

Quick repair. Thanks again 😊

I called Spring Plan on Friday, the 13th of June, I mentioned to them what the problem was it’s okay we get in touch with his heart point which they did and engineer got in touch with me and he came on Monday, the 16th of June. I thought he was going to fix the problem that mentioned that the only appointment was on Wednesday, the 25th of June which was 13 days after I spoke to them at spring plan not very happy with the service as a pair of lots of money to spring plus per year, I don’t thinking of cancelling this contract.

After a disappointing start. One appointment not kept and an appointment where not all the replacement parts were ordered the final appointment was successful and good. The engineer was excellent and the fitting of the replacement parts quick and efficient.

Technical was very good and explained the issue that I was experiencing with my washing machine . He was very professional and polite

Super Carl fixed washing machine

Increased the prices without notifying me. Due to a card failure I missed a payment and received a call from the rudest most obnoxious person who's only interest was to collect the money without having a respectable conversation first. He was unhappy when I refused to pay without speaking to my bank first .After receiving a letter in May I phoned to speak to them and resolve the situation but was met by the same person whose only interest was to get my card number and not discuss the issue and with his attitude only managed to agitate the situation and tested my patience once to often and yes I did the unthinkable and swore at him.( He would test the patience of the calmest of people) He is meant to be a member of the care team. What a joke, he doesn't know the meaning of the word care!