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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I would like to express my heartfelt gratitude to Emily He,who is my property manager. She always responds to me promptly and patiently answers my questions. She also follows up on matters and takes a... Ver más

Valorada con 5 estrellas sobre 5

Paige is helpful and easy to deal with when it comes to managing my property. She's approachable, responds to queries and is always happy to help with any issues that come up. She keeps me informed an... Ver más

Valorada con 5 estrellas sobre 5

I can't praise Suth of JLL highly enough for the outstanding property management customer service he provides. He consistently goes over and above what can be expected to take away any worries we hav... Ver más

Valorada con 5 estrellas sobre 5

Lily Wang has been excellent at managing the property and has always been proactive in addressing any issues. When a leak occurred, she contacted the building management immediately and made sure it w... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Finanzas y seguros

Información proporcionada por diversas fuentes externas

JLL provides experienced commercial property and investment management services for corporations and investors in the UK and around the globe.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 44% de las opiniones negativas

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4,7

Todas las opiniones

(2397)

178 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Enoch is very professional and warm…

Enoch is very professional and warm hearted. During this year, he helped me sort out problems including inventories, deposit, bills, and etc. I am very thankful for his support to make it a very smooth experience as a tenant.

1 de agosto de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, 航宇 朱. We're delighted that Enoch provided such professional and supportive service throughout your tenancy. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Ye zi, best client service staff of JLL I ever met

Ye zi, she is a very dedicated person who works extra hours to answer all my questions promptly and always provides best solutions for me. I felt very lucky to have her to provide such professional and supportive service! Always think before me!

26 de agosto de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Na Luo. We're delighted that Yezi has been so dedicated and proactive in providing solutions and support for you. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

My property manager is Yezi Li

My property manager is Yezi Li. She’s considerate, professional and efficient, giving me timely feedback and lots of help. Respect! Many thanks!

25 de agosto de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Jing Luo. We're delighted that Yezi has provided such considerate, professional and efficient service with timely support. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

10+ years with JLL

JLL have been looking after my properties for more than a decade, well over a decade. Over this long period, there had been a few hiccups but were fixed quickly. This is a very important factor because it shows that the team is capable of solving issues. Thus, you can entrust them with confidence.

Paige has been my property manager for a few years now. She has been extremely diligent and is very good at her job. As to the rest of the JLL team, i.e. rental and accounts, they know what to do. And they work fast with results.

26 de agosto de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, L Lai. We're delighted that Paige and the wider team have earned your confidence over more than a decade. Your trust means the world to us, and the team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Antonella Frate has been a great help…

Antonella Frate has been a great help throughout my entire rental experience. She has always been responsive, professional, and incredibly helpful whenever I had any questions or needed assistance.

25 de agosto de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Marwin. We're delighted that Antonella has been so responsive and professional throughout your rental experience. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Very experienced agency and especially…

Very experienced agency and especially highly appreciation on Karl who is very responsible and professional.

25 de agosto de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Lin Lin. We're delighted that Karl has provided such responsible and professional service. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Excellent Services by Chris Chan

I've found Chris to be exceptionally helpful and responsive in managing my property. From the very beginning, he has been a pleasure to work with — always professional, approachable, and genuinely invested in ensuring everything runs smoothly. He keeps me well informed with timely updates, proactively addresses any issues before they become problems, and is always willing to go the extra mile to get things sorted when needed.

What truly sets Chris apart is his attention to detail and his commitment to delivering outstanding service. He takes the time to understand my needs and consistently follows through on every request with efficiency and a positive attitude. I always feel confident knowing my property is in such capable hands.

Overall, I'm extremely happy with the service I've received from Chris and the team. I would highly recommend him to anyone looking for a dedicated and reliable property manager.

1 de junio de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, You Zhou. We're delighted that Chris has provided such dedicated and proactive property management with genuine care and attention to detail. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

issues at home (Flat 3 Galleons view E14 3EX)

Hi, always I received very good action from Paige Waller (JLL property manager) to fix some issues at home. The last ones were : dampness on the wall in the master room and bathroom, fix heating in the master room, fix the broken window blind in the children bedroom. Service was done properly and very quickly.

27 de mayo de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Eric. We're delighted that Paige has been so proactive in resolving your maintenance issues quickly and properly. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 4 estrellas sobre 5

We have had a good experience with JLL…

We have had a good experience with JLL Canary Wharf Office. Their service is always helpful, efficient, and professional. Special thanks to our Property Manager, Paige Waller, for her exceptional support.

Paige is highly proactive, responsive, and knowledgeable. She always provides timely advice, resolves issues quickly, and helps ensure our property is well managed. Her efforts have also helped accelerate the letting process. Thank you, Paige, for all your good work and excellent service!

1 de junio de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Celine. We're delighted that Paige has been so proactive and knowledgeable in managing your property and supporting the letting process. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

My unit is managed by JLL for a couple…

My unit is managed by JLL for a couple of years already. Paige provided me with excellent service all the time. He always responded to my questions immediately. Thank you Paige for the good service.

24 de agosto de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Win. We're delighted that Paige has provided such excellent and responsive service over the years. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 3 estrellas sobre 5

I felt JLL service is not as good as I…

I felt JLL service is not as good as I engaged them initially where they are more responsive and take more initiative.

Not sure if it is due to the familiarity, they seem to take things for granted.

And they seem to be more interested in wanting our good feedback on them.

24 de agosto de 2026
Opinión espontánea
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Respuesta de JLL

Thank you for sharing your feedback. I'm truly sorry the service hasn't maintained the standards you experienced initially. We'd really value the opportunity to resolve this with you directly and urgently. Please contact the team on Lettingscanarywharf@jll.com so we can look into this matter for you.

Valorada con 5 estrellas sobre 5

Great experience for six years

Been renting with them for six years in Stratford. Suth was our property manager. Brilliant guy! Really looks after you. Highly recommend :)

21 de agosto de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Ravin. We're delighted that Suth has looked after you so well over the past six years. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Excellent Service from Karl Zheng

Karl Zheng has provided an excellent and professional service for our property for many years with JLL. Highly recommend for overseas landlords.

20 de agosto de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Sakamoto. We're delighted that Karl has provided such excellent and professional service over the years. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Over and above...

I had a last minute request for access to my flat which came through from the duty manager. Despite being out of the office Keely still made sure everything ran smoothly and both the tennants and the duty manager were fully informed at all times. You couldnt wish for better support than that, thank you!

18 de agosto de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, David. We're delighted that Keely went above and beyond to coordinate everything smoothly despite being out of the office. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Lily Wang was my property manager over…

Lily Wang was my property manager over the past two years, and she had a great job during these years, we really appreciate her.

14 de agosto de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Mark. We're delighted that Lily provided such excellent service throughout your tenancy. She will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 4 estrellas sobre 5

JLL has been great in getting me…

JLL has been great in getting me accomodation - the property I wanted was originally unavailable but the moment it went back on the market they let me know and were incredibly helpful getting me set up! I would like to give special thanks to Hannah Davis who has been my point of contact through my tenancy, who has been nothing but friendly and helpful :)

1 de junio de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Mike. We're delighted that we could help you secure the property you wanted, and that Hannah has provided such supportive service throughout your tenancy. Your kind words mean a great deal to both Hannah and the wider team. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Lily My best Agent with impeccable…

Lily My best Agent with impeccable service strongly recommended!

13 de agosto de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Pinye. We're delighted that Lily has provided you with such impeccable service. Lily will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Zak is a great professional

Zak is a great agent, he is always on top of everything and very helpful. I truly appreciate his assistance every time I have an issue at the property.

8 de agosto de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Sol. We're delighted that Zak has provided you with such attentive and helpful service. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

I had a very positive experience with…JLL

I had a very positive experience with JLL, particularly with Alexandra Imray.

Throughout the tenancy process, she was exceptionally responsive, professional, and helpful. Every query was handled promptly, and the entire process from enquiry to move-in was smooth and well organised.

After moving into the property, I encountered a few issues, including maintenance and appliance-related concerns. She coordinated everything efficiently with the landlord, contractors, and building management, keeping me informed throughout. Thanks to her support, all matters were dealt with quickly and smoothly.

I greatly appreciate her dedication, professionalism, and excellent customer service. I would not hesitate to recommend JLL and would especially like to thank her for making my move to London much easier.

7 de agosto de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Kazuki. We're delighted that Alexandra provided you with such exceptional support throughout your tenancy process and beyond. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Hannah provides super professional and…

Hannah provides super professional and useful instructions at every step and give prompt response even out of her working hours. Really appreciate!

6 de agosto de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, JLi. We're delighted that Hannah has provided you with such professional and responsive service. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

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