Respiratorshop Opiniones 

367
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent service from Respiratory Shop. They were extremely helpful, knowledgeable, and made the whole process straightforward. They took the time to answer all my questions and provided great advice... Ver más

Valorada con 5 estrellas sobre 5

I needed the item last minute after being let down by another provider. Respirator shop delivered the product on time without issues, with correspondance thrown in. I am very grateful for yur time and... Ver más

Valorada con 5 estrellas sobre 5

Straight forward website, which made ordering nice and simple. Good quality PPE and very reasonably priced. My order came two days after I ordered it. Great service I would definitely use them again... Ver más

Valorada con 5 estrellas sobre 5

After clarifying which products i needed with the staff on the phone i placed my order and all items were delievered next day. Excellent service and all products arrived safely. I have already used th... Ver más

Información sobre la empresa

  1. Proveedor de ropa de seguridad
  2. Proveedor de equipos para la construcción

Información proporcionada por diversas fuentes externas

Shop the certified range of Dust masks & respirators such as FFP3 Dust mask, disposable dust masks, reusable respirators, filters and face fit testing equipment at lowest prices. Top brands including 3M, Moldex, Portwest & JSP. Free shipping on orders ...


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

367 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(367)

29 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service from Respiratory…

Excellent service from Respiratory Shop. They were extremely helpful, knowledgeable, and made the whole process straightforward. They took the time to answer all my questions and provided great advice without any pressure. The order was handled efficiently, and the customer service was outstanding from start to finish. I would highly recommend Respiratory Shop to anyone looking for quality products and excellent support. Thank you!

20 de julio de 2026
Valorada con 5 estrellas sobre 5

Excellent Service

I needed the item last minute after being let down by another provider. Respirator shop delivered the product on time without issues, with correspondance thrown in. I am very grateful for yur time and effort.

17 de junio de 2026
Valorada con 5 estrellas sobre 5

PPE.

Straight forward website, which made ordering nice and simple. Good quality PPE and very reasonably priced. My order came two days after I ordered it. Great service I would definitely use them again.
Regards
Robert.

4 de junio de 2026
Valorada con 1 estrellas sobre 5

Very poor customer service

Very poor customer service. I paid extra for next-day delivery and expected the service I selected at checkout. When it became clear that the delivery would not arrive as promised, I cancelled the order. Despite the next-day service not being provided, the company was only willing to refund part of the delivery charge as a "gesture of goodwill" rather than issuing a full refund.

The retailer has a contract with its courier service, so any delivery issues should have been addressed directly with the courier rather than being passed on to the customer. As the customer, I paid the retailer for a specific service and should not have been left out of pocket when that service was not delivered.

To make matters worse, I received no email confirmation or notification regarding the cancellation and was effectively ignored when trying to obtain updates. The lack of communication and accountability only added to an already frustrating experience.

Overall, a very disappointing experience. Poor customer service, poor communication, and an unwillingness to take responsibility when a paid-for service was not delivered. The offer of only a partial refund for a service that was not provided was unacceptable.

1 de junio de 2026
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Respuesta de Respiratorshop

Your order was dispatched immediately on the next‑day service you selected. We use a premium courier to minimise potential issues, and this is reflected in our many 5‑star reviews for delivery speed and customer service. Over 97% of orders arrive on time, but occasional courier issues can and do occur, which can be frustrating for both customer and retailer and are outside our control.

When you notified us of the delay, we checked straight away, though DPD had not yet provided any reason. Once the delay was highlighted and the tracking updated, we informed you immediately. At that point, there was nothing further we could do to speed up the process.

Regarding the delivery charge, we offered a reduced delivery cost below our standard rate as a goodwill gesture because it was not delivered next day. You then demanded it be delivered for free or cancelled. As we were not prepared to agree to free delivery, we followed the option you gave us and cancelled the order. Your refund was issued in full, so you have not been left out of pocket.

We always help where we can and will continue working to maintain the high service levels reflected in our reviews.

Valorada con 3 estrellas sobre 5

Good & bad

Mask good. Packaging bad - arrived in flimsy packaging so box was squashed & torn (not great when purchasing safety equipment).

17 de febrero de 2026

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