Restore Datashred Opiniones 1148

Good, clear communication, collection from the office door and good value

From inital info gathering through ordering and then the actual papers being shredded, Datashred were brilliant.

Destruction was carried out on-site. Driver was on time and the work was carried out very swiftly.

Nikkie Riley made the arrangements and I dropped off the paper - job done!

Excellent Service from start to finish. Would give Restore Datashred 10 stars if I could! Great company to do business with.

On Wednesday 20.09.2023 I paid Restore Datashred in advance for papers and documents to be shredded. I was assured that I would be able to drop them off at my local depot, near to where I lived.
On Monday 25.09.2023 I attempted to drop off the items but, after a long interval and numerous phone calls, I was informed that the depot was “unmanned” and I needed an appointment.
That same day, after contacting the sales agent, I was informed by e-mail that “The depot have informed we that we aren’t able to do the depot drop that we booked. The depot has advised the can collect the sacks on the 28th September – this, okay?”
I replied that we were moving out of our house on Wednesday 27.09.2023 and that it wasn’t OK.
After not receiving a reply, I sourced an opposition company who were able to carry out the service that afternoon and for half the price charged by Restore Datashred.
The same day I requested that my payment be refunded as Restore Datashred were unable to effect the service that I had paid for.
On Tuesday 03.10.2023 I notified the sales agent that I had changed bank accounts and the account used to make the payment would be closed at the end of the week.
On Wednesday 04.10.2023, after numerous e-mails chasing the refund without a satisfactory explanation, I received an e-mail stating that the refund would take place on Saturday 21.10.2023. The e-mail included a forwarded e-mail from the Senior Sales Ledger Clerk, stating “Unfortunately he has missed this batch, the next refund run is due to be sent on the 22/10/23.”
It would appear from that statement that it isn’t just my refund being processed and I am also at a loss as to how they will credit a closed bank account.
I am extremely disgruntled that a company can demand payment in advance but then take three weeks to refund their customer when the company is unable to fulfil their obligations.
The only reason that I gave them 1 Star was because there is no option for 0 stars!
I will certainly NOT be using Restore Datashred ever again!

Jacob, with whom I booked for my confidential waste to be picked up, was really helpful. He answered all my queries, explained the booking process, emailed me and even telephoned to confirm the appointment and to check I had all the information I needed. Throughout he was friendly, professional and patient. A credit to the company.

The collection of our shredding bags, hard drives and laptops was really straightforward. The driver was really helpful, friendly and efficient.
Thank you.

Excellent Service. Driver was friendly, helpful and on time. No fuss whatsoever.

From the first phone call enquiry to the time the material was shredded and the driver leaving it was the painless experience possible. What a great service and excellent value for money

Excellent and friendly service from the office and admin. Very helpful. Nothing was too much trouble.
The person who came to uplift perhaps needed a bit more confidence about lifting the bags to his lorry.

I really highly recommend Restore Datashred from first contact to the shred day.Efficient,friendly,kind and accomodating from start to finish.Made what seemed like an overwhelming task easy and so fast! Huge thanks to everyone involved!

Excellent service by Duane and Restore team

Brialliant service.
Fast and professional. Thank you Jacob

The service has been very good so far, everyone has been very helpful from sales staff Nikkie Riley, to the staff that collect the paper, I asked for a visit to be brought forward which was done quickly and without problem, this did however mean that the next visit was only 8 weeks instead of 12 weeks later, however the member of staff on site couldn't have been more helpful, put me straight on the phone with the office to straighten it out and we received an updated schedule the same day. I couldn't be happier with the polite, friendly, helpful service I have received so far and I hope for it to continue.

The driver who collected all the waste called in at the office, viewed the size of the job, had his break and then started the process until it was completed removing 73 boxes from our site.

Nikkie Riley was really helpful. After another of her colleagues let me down, Nikkie promptly booked a collection for me. Great service. Thank you Nikkie.

Appalling and ponderous administration. Inflexible. Did not deliver correct day " You will have to wait another week" No suggestion of cancelling theior delivery fees for their failure to deliver on time Terrible service and real "attitude" A company to avoid.