Reward Flight Finder Opiniones 

354
•
TrustScore: 4 sobre 5

4,0

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I paid to upgrade from bronze to silver and by mistake made a typo mistake and couldn't retrieve the account , they have taken £39 and are now 3 weeks later and they are not replying to my support req... Ver más

Valorada con 5 estrellas sobre 5

Was feeling pretty gutted to miss out on Avios flights to South Africa after staying up past midnight 3 nights in a row and then out of nowhere got an alert early evening a day later for extra reward... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just secured a flight to Argentina in December after my alert triggered. I have moved from Seatspy to you because your BA search tools and your customer service are so much better. You have fewer air... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

BA reservations staff told me about this site. What a find! It really does work. Signed up for their Gold account just before Christmas & now I have seats to Miami for November. Very easy. Worth every... Ver más

Información sobre la empresa

  1. Buscador de vuelos
  2. también en la categoría
  3. Aerolínea
  4. Aeropuerto
  5. Aeropuerto internacional
  6. Salón

Escrito por la empresa

Check availability of British Airways reward flights in just one click, and receive email and sms alerts whenever reward seats you want become available


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

354 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 50% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,0

Todas las opiniones

(354)

32 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Further to my complaint the customer…

Further to my complaint the customer service promptly responded and refunded said amount so I can say I am now very happy with the escalation and the speed with which my complaint was dealt with
and have upgraded my experience accordingly

Thank you

23 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

A godsend

Searching for free flights is a real hassle especially for popular destinations at peak times like Christmas. I just give up after a while. So this app is a godsend.

22 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Functionality Questionable, Responsiveness Worse

Unwisely signed up for the gold service for a year although as far as I can tell it is not useful. No alerts on received, raised a support ticket a month ago and no response yet (despite multiple emails asking for a response).

19 de mayo de 2023
Opinión espontánea
Logotipo de Reward Flight Finder

Respuesta de Reward Flight Finder

Sincere apologies for our failure here.

Our company comprises of 4 people, and your ticket was mistakenly assigned to the one colleague who hasn't been checking customer support recently as they're working on a new feature.

Every time you sent a follow up message, the ticket didn't move to the top of the list in our shared inbox/view, as it was already incorrectly assigned to this one colleague.

Normally we're relatively OK at checking support tickets in a timely manner, but in this case we definitely fell short.

The lack of alerts may be due to a potential bug on your account. I've asked my colleague to investigate ASAP.

I have emailed you directly to apologise, provide compensation, and to assure you that you'll get a much better service moving forwards.

Valorada con 2 estrellas sobre 5

the seven day trial is really about…

the seven day trial is really about luring you into signing up for a year. If tyou cancel you loose any remaining days and if you dont you will be charged for a year in advance. That is not what I call a trial period.
And your response is a joke. It is NOT common practice to terminate the trial period immediately when the customer cancels.

26 de abril de 2023
Opinión espontánea
Logotipo de Reward Flight Finder

Respuesta de Reward Flight Finder

We offer a free 7 day trial on both our Monthly and Annual plans.

Our billing system automatically downgrades customers that cancel their trial to our free Bronze plan.

We're sorry to hear that this is unsatisfactory, however this is standard industry practice.

We'd happily investigate further and/or offer you an extended trial. Please contact help@rewardflightfinder.com so we can identify your account. Thanks!

Valorada con 5 estrellas sobre 5

Worth the money…

I've been a member for over a year now and found the service / web site first class. Enter the departure dates / destination and let the system keep an eye on it. My first choice and hit was Sydney, got it. An excellent tool.

25 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great tool

Great tool. Just redeemed a flight and have 5 alerts set for November. Would love if Qatar Airways and Aer Lingus were added.

22 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

great travel saver!

With the cost of living rising steeply, anyone with a decent number of Avios should consider this app. Best to use those Avios than save them.

31 de enero de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Is this really only for BA flights

Is this really only for BA flights? Very limiting

17 de febrero de 2023
Opinión espontánea
Logotipo de Reward Flight Finder

Respuesta de Reward Flight Finder

We make it very clear on our website that we only support BA.
This is our strategy for the time being but we keep it under review.
We find by far the greatest demand is for BA flights.

Valorada con 1 estrellas sobre 5

In 3 months I didn't get a single review

I paid 69,99 GBP to upgrade to Gold on November 10, 2022 and I set up 3 alerts. Up to February 7, 2023 I have not received a single alert but I learnt from B.A. directly that there had been seats available. Unfortunately it was too late and I missed the opportunity. I am sorry to say this looks like a scam to me and I request full reimbursement. February 26: I am adding that following my complaint the company contacted me and apologized profusely, refunded me in full and offered a bonus on a new suscription. I hope they will correct all the glitches because if it works, this service would be very convenient.

7 de febrero de 2023
Opinión espontánea
Logotipo de Reward Flight Finder

Respuesta de Reward Flight Finder

So sorry to hear about this.

Were you trying to book with a UK Amex BA Premium Plus Companion Voucher that shows extra business class availability via the 'I' fare code? If so, please note we don't support this extra availability currently.

Furthermore, London to Buenos Aires in Business class is very competitive. New availability in the last three months before travel doesn't show up often.

I have emailed you directly to discuss further.

Valorada con 5 estrellas sobre 5

Set up Gold Account

Set up Gold Account - Credit Card entry noted. Validation link not worked and now will not recognise email address for SIGN IN and Will NOT allow to set up again as USER Name already Used - Phone call from Douglas at support and all sorted

1 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very happy

Until recently, I was loyalty royalty, collecting & collecting Avios but never using them for flights. Now I know better. I use RFF to find flights 6-9 months ahead. First flight coming up in February 23 to the Caribbean.

5 de enero de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Much better than BA website

Website works well, much better than BA. I had trouble cancelling the subscription, but they resolved it. Hence the increase in rating.

4 de enero de 2023
Opinión espontánea
Logotipo de Reward Flight Finder

Respuesta de Reward Flight Finder

Hi Chris,

So sorry to hear you're having difficulty downgrading your paid subscription.

Did you want to downgrade to our free Bronze plan, or delete your account entirely?

Generally speaking, customers can downgrade themselves through our website as mentioned in our help section https://rewardflightfinder.zendesk.com/hc/en-gb/articles/6754142813709-How-do-I-cancel-a-subscription-.

For deleting your account entirely you'd need to email us at help@rewardflightfinder.com.

However, on further examination, there seems to be a technical glitch with your account. I will email you within 48 hours once it's resolved and will make sure you are reimbursed as necessary.

Valorada con 5 estrellas sobre 5

This app is so easy to use

This app is so easy to use. Only British Airways flights though. I set up many alerts months ahead and just wait to be notified. So far, I have got 3 flights using them. Great value considering the savings.

28 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Well worth the money

The time and money saved using RFF is worth the small monthly and annual fees. I run my own business and can’t devote many hours each day to searching for these flights, especially those at popular times like half term. I reckon I have saved thousands overall.

13 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

No more paying cash

I used to pay cash for my flights that I could have got for free. How stupid I was. RFF has taught me that with careful planning I can use my Avios to find free flights a year ahead. Got 2 already. Thank you RFF.

10 de agosto de 2022
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más