RHS Opiniones 251

I never buy plants online. However, I recently (late May) purchased several plants from RHS online (pricing from 7.19 pounds to 23.99 pounds) as I had confidence in their plants' quality. However, when I got the deliveries, around 33% of the plants had huge die backs. There was one plant that had many brown leaves including the main stem which had already turned brown and had lots of white insects. Their plant expert said that these were due to seasonal die backs (though according to the plants' details, their flowering season is summer, and it is currently summer). Finally, they agreed to refund around 7% of the total payment which completely did not reflect the actual quality of the plants.

When I asked if they could review the case again, their reply was the amount refunded is based on their plant experts' professional judgment and expertise, and they confidently guaranteed the accuracy of their assessment. Hence, I needed to accept whatever they said.

From my experience, their plants are really over-priced, and does not reflect their poor quality. Yet, as a customer, I was forced to accept whatever they said as I am not a plant expert. If it is planned to buy RHS plants online, it is needed to re-think seriously.

I have been an RHS member for years now.
This year my membership was up for renewal and I received the offer letter for a discount.
Unfortunately due to unexpected family illness I never renewed in the time frame.
A couple of days after the expiry date I decided to visit Hyde Hall with my husband and granddaughter and presumed I could renew whilst I was there.
Alas this was not to be!!!
You would think it would have been so simple but they wouldn’t let me renew with the offer 25% and they were recruiting new members for 30% discount on that day.
I was told I would have to pay the full price or entrance fee or wait 3 months and apply again.
As disappointing as it was having travelled there for a nice afternoon I refused.
I don’t understand this organisation.
I’m sure if I were a celebrity it would have been a different story. (Chelsea comes to mind)
They preach about needing money to continue their good work but wouldn’t accommodate a simple oversight of a 2 day time lapse for a discount.
I have decided not to renew anymore.
I know my little bit makes no difference in the grand scheme but there you go.

I'm so sad! I've just spent about an hour and a half being messed about trying to give the RHS website money for tickets to Wentworth Woodhouse show in July. Absolutely hopeless. Eventually found a phone number to book. Worked reasonably well but by the time they'd popped all the add ons on it was like booking with Ryanair.

I’ve occasionally visit the Chelsea Flower Show, and while the gardens and displays truly are stunning – incredibly varied and beautifully done – I must admit the overall experience was a bit of a mixed bag.

First off, it was heaving. I expected it to be busy, but this was next level. There were so many people that it became really difficult to actually get close enough to enjoy some of the displays. You find yourself shuffling along in a crowd rather than taking it all in at your own pace.

Seating was almost non-existent – we wandered around for ages trying to find somewhere to rest our feet. In the end, we had to perch awkwardly on a low wall, which wasn’t ideal.

Food-wise, the queues were massive and the prices eye-watering for what you got. It felt like a bit of a money-spinner, to be honest. Would definitely recommend bringing your own snacks if you can.

Navigating the grounds was also a bit of a challenge. With the sheer number of people and limited space in some areas, it felt more like crowd control than a peaceful day out.

That said, the creativity and craftsmanship on show in the gardens are undeniably impressive. If you’re passionate about horticulture, you’ll find plenty to admire – just be prepared for a bit of a battle to see it all.

All in all, it’s worth doing once for the spectacle, but be ready for crowds, queues, and limited creature comforts.

I am a passionate gardener and I hoped to book for the Chelsea flower show.Emagine my horror when I saw the prices,
It seems to me the directors of this charity are obviously clueless about the needs of the public.
To go in for the day is £165 or £50 after 5.30 pm .
Sadly im not alone in my distaste .
It’s outrageous and disgusting . In fact it’s so bad that they offer no help . No support ,no concessionary discounts and show no interest in the local community or those with disabilities,the unemployed or pensioners.
Shame on the RHS .

Oh dear, I wish I'd read the reviews first!
Received 2 dwarf buddleia plants, one tiny the other diseased and misshapen, and when I complained was told I had to return them - at MY expense - to get a refund - AND not a word of apology.
Will never buy from them again.
Have now been to local garden centre and bought a replacement for the diseased one - in great condition and a bit cheaper (plus no postage charges).

Was not able to get to Wisley with all the disruption at Junction 10 but they refused to extend my membership saying “other people managed to get here”
Unhelpful member of staff.

Do not buy from them! Tiny plants vastly over priced - one is only 2cm wide - I spent £180 on absolutely teeny plants - very unimpressed - will not return!

Are the calls from 01425 number a scam?

If not and they are a legitimate service, they are doing a good effort of appearing like one. Had previous calls relating to gift aid on my membership and this time asking me if I wanted to renew with a discount (my membership was already renewed). The operator seemed confused and hung up abruptly. Their number will be blocked from now on. RHS - if you read this, please take action.

RHS Wisley
It is disappointing to spend the day in wonderful surroundings and then to be served appalling food. I love good food, and I’m more than happy to pay a premium price for well prepared food. This is NOT what they serve up at RHS Wisley. We ordered 3 cups of coffee, 1 tea, 1portion of Victoria sponge cake, a scone and a small piece of shortbread. The price was £27.50! The scone alone was £5.50 and it was inedible, stale and dry. The Victoria sponge was hard, dense and definitely not fresh. The lukewarm tea was watery and didn’t taste like tea. The coffees were fine. Later, we wanted a snack, so we decided to try a different RHS café. The story was similar, here we opted for 2 salads and 2 “Pizzas”, along with 2 teas. The price was £23.00! The so-called pizzas were NOT pizzas. They were about the size of a small side plate, consisting of a pizza base, covered with melted cheese, nothing else. Not a hint of tomato or any other pizza ingredient. Again the tea was watery, without any taste, the salads were equally deficient. They consisted of a small bowl containing 3 sad looking spinach leaves, even less rocket leaves and 3 or 4 rough cut large slices of cucumber. Charging exorbitant prices for poor quality food to a captive audience is probably not a good policy in the long term. The RHS Wisley food outlets may find that if they served quality food at a fair price, that they might be able to contribute more to the RHS funds than they do now. People would come back for more. I doubt if many people do so right now. It is surprising that such a prestigious organization as RHS allow their reputation to be tarnished in this way. The worst snack food I have ever had. I will take a picnic next time.

They fail to deliver and will not refund instead they completely ignore my instructions and try to send me the damaged goods again. Their customer service is appalling.I would not recommend this company as they won’t refund if there is a problem.

You have to book using AXS app. Very clunky app, won't accept Apple auto fill or password. In the end it timed out. So I won't be going.
Having no other way to book than using this US app which is designed for pop concerts is discriminatory and self defeating. Sorry RHS - you have lost a customer.

We booked RHS Wisley night glow for 7th December. Reference 1339180. This was a stormy day and the event was cancelled. Not the fault of Wisley. We were told we would received a full refund. The next working day to process this was 9th December. We still had no refund and wished to rebook, waiting for the money to come back so that we could do so. We had to ring Wisley on Friday 20th as still no refund. We were told that Wisley could not rebook is any alternative tickets as the refund was being processed and this takes 7 working days. 7 working days from 9th takes us to 18th December. Clearly the company did not process the refund on 9th. It is now Christmas Eve ans no refund - still nearly £50 down and still cannot rebook. Disappointed children and when emailed - Wisley are unable to ring the booker back due to GDPR laws and not being able to ring back the customer by using the number used to book. It is expected we have to ring again. Very poor - and we are members !

Unbelievably RHS don't allow dogs - we visited or tried to with our dog and was told no dogs allowed. So a mainly outside venue does not allow dogs - how archaic is that!
After spending several weeks in the Lake District and visiting lots of places I.e. outdoor gardens ...indoor cafes / restaurants where dogs are welcome everywhere I am totally bamboozled by this policy - as were the staff who worked there. Really poor show RHS - it's a definite no to visiting from us!

Not dog friendly, therefore the membership totally useless to us.

I have been harassed by constant phone calls by the RHS to renew my membership. My membership was a gift, if the RHS was the only company in the world I wouldn't be a member! We were informed they were dog friendly, yes 3 days a year if you book a spot. Constant phone calls, renew or gift aid etc. 7 times being told I'm off the call list to continue to receive calls. A total shambles. My daughter's very thoughtful gift has proved a nightmare which I am now reporting to the police due to the constant phone calls even after being told 7 times my number is off the list and 3 emails instructing my numbers removal. If I could give the RHS a negative number of stars I would.

We went to RHS Wisley Yesterday and had a very enjoyable day out. We went into the terrace restaurant and were served byTheres and Zoe. It was the first day of the new menu and we were advised that there may be a delay in the service. This was not the case the service we received was outstanding ! The food and presentation were 10 out of 10 compliments to the chef, the only criticism we had which we mentioned was the vegetables could’ve done with a little bit of extra cooking as they were more than crunchy! We don’t like soggy vegetables but a few more minutes would’ve made the difference!
There is a service charge, which We felt excessive. To pay over £10 when there were only two of us is steep! Wisley we should not have to pay a service charge you should be paying your staff their worth, we should be allowed to tip accordingly for good service! Having said that, we understand the service charge is optional And we could’ve declined to pay it, but we feel that doing so Is embarrassing and distasteful! We feel you should go back to allowing customers to give tips accordingly as to add an extra £10 on the bill is making it price prohibitive and we should not be subsidising your employees wages!

The RHS Garden magazine is very poor quality now. I have subscribed to it for over 20 years and it is no longer the excellent gardening magazine that it originally was. Less than 50% of the content is worth reading - it is just a rubbishy cheap magazine full of advertisements some of which have nothing remotely to do with gardens. Therefore I will not be renewing my annual membership when next due.

Begging phone call from third party company. RHS have given my details to a third party company who phone asking me to add gift aid.
On the strength of this alone I have cancelled my membership.
They sound more and more like a scam company every year.

Visited for the autumn colours. As usual immaculate display and such evidence of hard work along the stream in particular. Well worth a visit. Not the same in the Harrogate Arms. It was lunchtime admittedly but service was so slow we walked out after waiting 15 minutes in the queue that never moved. Three staff behind the counter. One who just delivered clean cups and then stood back. One tried up with coffee maker and one serving
Left to go to Betty's cafe in the grounds. Four servers at two serving hatches. Served in give minutes. Second time this has happened . We expected the Arms to have learned how to serve but no.