This was a great company to work with, everything went off without a hitch. The sales team was great talked us through all of our options. The install team did everything they could to keep us informe... Ver más
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Consulta las opiniones de los clientes
Great experience so far, panels fitted and up and running today. David was very informative from point of sale. Install completed in a few hours even though it was an afternoon appointment th... Ver más
Why is my review getting removed? Unsure why when I’m telling the truth I would give them 0 stars if I could. The sales pitch is enough to scar me for life. Would never recommend. Came into my home... Ver más
Installation team were brilliant,Ben and Greg went out there way to make the install process brilliant. They even fixed two broken ridge tiles for me.
4,2
Muy bueno
42 opiniones
Ha contestado el 80% de las opiniones negativas
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Quick response and helpful support
Mike was fast to help each time i got in touch. The omnichannel support system helps a lot.
10 de abril de 2026
Respuesta de Right NRG
Thank you for the wonderful review! Mike is a fantastic part of our team, and I will personally let him know you appreciated his fast responses.
We have put a lot of effort into making our support systems as seamless as possible, so it is great to hear it made a real difference to your experience. Thank you for choosing Right NRG, and we wish you all the very best!
Very Satisfied with the Installation
Danny and Stuart did a good job with everything. The installation went well. They checked that all things were working before they left.
17 de abril de 2026
Respuesta de Right NRG
Thank you for the excellent review! Danny and Stuart take great pride in their work, and I will certainly pass your kind words on to them both.
Making sure everything is running perfectly before we leave your home is exactly how we like to do business. It is wonderful to hear the installation went so smoothly from start to finish.
Thank you for choosing Right NRG, and we wish you the very best with your new system!
Paul was great and George
Paul was great. He explained everything in detail and thoroughly. Was impressed with the procedures when an order was placed. Unfortunately we decided not to proceed when discussed with our family.
George was also very helpful, polite and promised action.
1 de abril de 2026
Opinión espontánea
Respuesta de Right NRG
Thank you for taking the time to leave such a kind review. We completely understand that moving forward with solar is a big family decision, and we always respect our customers' choices.
I am very glad to hear that Paul and George provided you with excellent service and explained everything thoroughly. They are a real credit to our team, and I will be sure to pass your compliments on to them both.
If you and your family ever decide to revisit the idea in the future, we would be more than happy to help. Wishing you all the very best!
System up and running
System up and running, very happy with the system. Ben explains everything so well,cant wait to see the savings, installers were brilliant, cant fault them. Unfortunately customer care and customer service is non existant unless Keiran is calling you for your next payment. Such a shame
15 de abril de 2026
Opinión espontánea
Respuesta de Right NRG
Thank you for the fantastic review! I will be sure to pass your compliments on to Ben.
We are very pleased to hear that your system is up and running perfectly. Enjoy watching those savings roll in, and thank you for choosing Right NRG!
My experience has been great from start…
My experience has been great from start to finish
All done in 8 day days even fitting on a Saturday even apps
Great work
11 de abril de 2026
Opinión espontánea
Respuesta de Right NRG
Cliff, we couldn't let the nice weather pass you by! Glad we met your expectations and you can now look forward to the summer solar rays!
Great efficient work from 2 very polite…
Great efficient work from 2 very polite workers Ben and Greg..
I had my solar panels fitted today and all went well, received all my paperwork today so I can do my expert tariff..
Highly recommend…
1 de abril de 2026
Opinión espontánea
Respuesta de Right NRG
As our lead installer Ben always strives for the highest standards and your feedback comes as no surprise, it is also important to acknowledge the superb team behind Ben and others who ensured your paperwork came through without any delays.
Had my system fitted today
Had my system fitted today, everyrhing lookokg good, installers Ben and greg were brilliant and very knowledgable
30 de marzo de 2026
Opinión espontánea
Informative & Friendly
Excellent from start to finish. David for the quote (although I’m sure he had better things to do, than be here for nearly 6 hours!!) & to Ben & Greg for the quick installation. Looking forward to some cheap leccy!!!
31 de marzo de 2026
Opinión espontánea
Respuesta de Right NRG
Fiona, it sounds like you thoroughly enjoyed having David around. We are all wondering how many cups of tea you went through and if we should be topping up the biscuit tin! Glad you are happy with the service provided and we are sure you will save plenty of money
Added a battery to our existing panels…
Added a battery to our existing panels after speaking to a few different companies. Right NRG were the only ones who didn't try to upsell us on a whole new system when we clearly didn't need one. Straightforward quote, quick install, and now we're actually storing what we generate instead of exporting it for pennies.
4 de marzo de 2026
Opinión espontánea
Respuesta de Right NRG
Thank you for the excellent review! It is always a pleasure to help customers get the absolute most out of their existing setup.
We strongly believe in honest, straightforward advice. If you only need a battery to start seeing real benefits, that is exactly what we will recommend—no unnecessary pressure or upselling. It is brilliant to hear that you are now storing your own energy and putting it to good use.
Thank you for trusting Right NRG with your system, and enjoy the savings!
Smooth and Well Managed Installation
I had a good experience from the start to the end. Mike from the sales team was clear with ever step. He did not pressure me at all, which I liked. Ben and Greg put in the system. They worked well, kept things tidy, and treated the place with respect. The Q Cells German panels look good. Everything goes well with octopus energy. THe myenergy hub helps me see all papers and updates easily.
10 de marzo de 2026
Opinión espontánea
Respuesta de Right NRG
Thank you for the great review! I am very pleased to hear that Mike made the process straightforward and comfortable for you right from the start.
Ben and Greg take great pride in their work, so it is wonderful to know they kept everything tidy and treated your home with respect. The Q Cells panels are an excellent choice, and it is great to hear they are integrating perfectly with Octopus Energy. We also designed the myenergy hub specifically to keep your paperwork and updates simple to manage, so I am glad it is proving useful.
I will pass your compliments on to the whole team. Thank you for choosing Right NRG, and enjoy your new system!
Great service
Ben came and installed my solar battery, wonderful job and finished it earlier than expected.
14 de marzo de 2026
Opinión espontánea
Respuesta de Right NRG
Hi Andrew
Thank you so much for the fantastic review! Ben is one of our best installers, if not the best, so it is not surprising to hear that he did a wonderful job on your solar battery installation and even finished ahead of schedule.
We will be sure to pass your kind words along to him—it will definitely make his day! Enjoy your new battery and all the energy savings that come with it.
Warmly,
The Team at Right NRG
Unreliable
Reading these glowing reviews I wonder if there is another company with the same name or these reviews are fake. I had a survey visit book and stayed home waiting for the Surveyor who didn't show up nor did they phone me to advise that they wouldn't be coming. Their office range the following day to discuss and didn't seem to be aware of the failed visit and promised to investigate and ring me the following morning. DIDN'T happen. Since then I have been plagued but a BOT phoning trying to make a repeat appointment. Daytime, night time and weekends including Sunday. When I tell the BOT I need to speak to a human they transfer the call to someone who never picks up. I now tell the BOT to take my name off their contact list. They respond each time that they will but the phone calls keep on coming.
10 de febrero de 2026
Opinión espontánea
Respuesta de Right NRG
Hello,
Thank you for taking the time to leave this feedback. I completely understand why you would question things after the experience you’ve had, and I want to address your concerns head-on.
First, regarding your missed survey: when you stay at home for an appointment, you expect us to turn up. We take reliability incredibly seriously. While one of our managers did phone you an hour after the missed appointment window to sincerely apologise and offer to rearrange, the fact remains that the original surveyor failed to attend without notifying you. We have a strict zero-tolerance policy for wasting customers' time. Following an internal review, I can confirm that the individual involved was immediately dismissed and no longer represents our company. The glowing reviews you see on our page are earned by our hard-working, dedicated team, and we simply do not tolerate anyone dropping those standards.
Secondly, I want to sincerely apologise for the relentless automated phone calls you received. We have recently introduced a new AI booking system to help us manage customer enquiries, and it is clearly experiencing some severe teething issues. Being hounded by a system that fails to register your opt-out request or to transfer you to a human is incredibly frustrating and defeats the entire purpose of the technology. We are using your exact feedback to get this routing error fixed with our IT department straight away, so it doesn't happen to anyone else.
I have personally double-checked our systems, and your details have been permanently removed from all our contact lists. You will not be bothered by us again.
We know we have lost the chance to earn your business on this occasion, but we genuinely appreciate your honest feedback. It has allowed us to put these internal issues right. We wish you all the very best with your solar project.
Looking forward to lower Electricity Bills
Ben and Greg arrived just after 1pm and by 3pm my new Solar Panels and Inverter were installed. A really speedy job and 2 great guys who were so helpful and friendly. Looking forward to lower Electricity Bills in the future.
19 de febrero de 2026
Opinión espontánea
Respuesta de Right NRG
Thank you for your kind comments regarding the crew, isn't it brilliant how you are only a couple of hours away from being in control of your energy bills for life?
Best decision we’ve made
Install went well, quick to solve any issues that came up, clear communication though out the process. All the people I dealt with were friendly and professional
4 de febrero de 2026
Opinión espontánea
Respuesta de Right NRG
Thank you Chris, not every job is perfect but there is no excuse for not going back and putting it right. Thank you for being patient and acknowledging the work of the team.
I ordered from Right nrg but…
I ordered from Right nrg but unfortunately I had to cancel due to unforseen circumstances. I have to say the company was most helpful and returned my deposit. I will most certainly use this company in the future and thank them for being more than helpful
30 de enero de 2026
Opinión espontánea
Respuesta de Right NRG
Sometimes it's not a question if wether solar is the right thing to do, it's a matter of timing. We understand that now is not the right time; hopefully, we will work with you in the future.
Technician worked though the weather…efficient installation of solar panels
Technician worked though the weather was bad in order to complete the installation. Installation much quicker than I had imagined it would be. Working area cleared after completion. Would definitely recommend for future projects.
11 de febrero de 2026
Opinión espontánea
Respuesta de Right NRG
Hi David, thank you for the great review! The weather definitely didn't make it easy, but our team isn't afraid of a bit of rain. We always aim to do a proper, tidy job, so it’s great to hear they had it all installed and cleared away faster than you expected. We really appreciate the recommendation. All the best from the team at Right NRG
Had to cancel the contract through no…
Had to cancel the contract through no fault of the company but this was dealt with really quickly and our deposit returned immediately.
5 de febrero de 2026
Opinión espontánea
Respuesta de Right NRG
Thank you for sharing your experience and we are glad our staff acted with the professionalism and empathy we expect as a company
We spoke to a few companies before
We spoke to a few companies before, and chose this one because they were knowledgeable and honest, simple as that. And we are also very pleased with the installation and how much money it saves.
3 de febrero de 2026
Opinión espontánea
Respuesta de Right NRG
Cherry, our team enjoyed working on your project and of course our installers were thankful for the delicacies that came with each cup of tea!
Got this company to add battery to my…
Got this company to add battery to my existing solar setup. Now I actually use the power my solar panels generates during the day. Great addition, should've done this years ago.
26 de enero de 2026
Opinión espontánea
Respuesta de Right NRG
Thank you for your kind words, it was a pleasure working with you and if you need us again do get in touch.
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