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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent customer service. Phone answered quickly and my enquiry was dealt with effectively. Fab heater delivered with good updates from DPD. Thanks Rio heating!

Valorada con 1 estrellas sobre 5

Bought a Rio Eco Plus - 2000W Ceramic Core Smart Electric - which worked well initially. We had a significant problem which took a long time to partially resolve, we have one more thing to sort out be... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purchased our first wifi heater from Rio Heating. Item arrived promptly and has worked wonders in our summer house which can get quite cold in the winter despite the insulation. The heater warms up th... Ver más

Valorada con 5 estrellas sobre 5

Excellent aftersales service. Got these radiators fitted around the house and there amazing , had an issue with one after nearly 2 years and after contacting the customer services, a new unit was po... Ver más

Información sobre la empresa

  1. Proveedor de equipos de calefacción

Escrito por la empresa

At Rio Heating we take smart heating seriously. Our electric smart heating solutions are sleek, modern and compatible with the most popular smart home assistants to ensure seamless integration no matter your needs. Whether you’re looking for a convenient and cost-effective way of warming your home or wanting stylish electric heaters to add into a full smart home network, we have the perfect heaters for you.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

84 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(84)

46 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I definitely recommend Rio heaters

I totally recommend rio heating.
The very modern electric radiators are fantastic. Very simple to use, keep the heat brilliantly.
My last house was all electric. I had these heaters in all the rooms.
Moved house, so bought a couple more for places plumbing wasn't possible.

When I did have an issue, they were brilliant at sorting it out. No question no fuss, very eat to talk to.
They sent a new replacement radiator straight away.

3 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchased heaters for the entire house…

Purchased heaters for the entire house a few years ago and am very happy with them. Customer service is excellent with all questions and queries quickly dealt with and resolved. Heaters perform well, however occasionally need resetting when our broadband goes down. No fault of the heater and they can be operated manually when this happens. Being able to turn on heating remotely when out of the house may be advantageous, but again that’s probably down to me not being tech savvy. Heaters are well built, easy to operate and give off plenty of heat.

3 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchased a Rio Archeater a few years…

Purchased a Rio Archeater not so long ago, it’s still going strong no problems with it at all. The installation was straightforward, and the design is sleek and modern, fitting perfectly into my home.
Customer service was also top-notch; they were responsive and helpful with my questions. I highly recommend this company.

3 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have these heaters throught the…

I have these heaters throught the house. I had a problem woth one of them which was replaced sharpish with no haggling. They are great. The blue tooth control is brilliant. I can have the house cosy when i get in. I would recommend both the company and the heaters.

2 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Abandoned Hardware; never patched.

I bought two Rio Arc Heaters at the end of 2021, shortly after their release, based on several online reviews. They were more expensive than most space heaters, but they were among the first HomeKit-enabled space heaters on the market, so I adopted early.

Each of the reviewers noted they initially had issues with the heaters, but that Rio had sent them a firmware update that resolved the issues and allowed them to switch the unit's display from Celsius to Fahrenheit. Rio NEVER publicly released that firmware update -- or any firmware updates for that matter.

The Arc heaters are a lovely design, and they continue to work well for a passive (no air circulation function) heater. Rio discontinued the Arc line of heaters about a year after their release.

The Arcs take a very long time to heat a cold space. The display is very bright, and it is in Celsius (I'm not anti-metric system, but Fahrenheit is what I am used to and find it difficult to translate between the systems in my head). The built-in button navigation is difficult to configure, and the app for setting adjustments is no longer distributed.

I wouldn't purchase another Rio product given the need. I find Vornado's space heaters to be much more efficient, cheaper, and better supported. Notably, they have yet to solicit reviews from me four years after abandoning the products I purchased. If you're in the market for a space heater, I recommend you look at their products instead.

28 de diciembre de 2024
Opinión espontánea
Logotipo de Rio Heating

Respuesta de Rio Heating

Thank you for your review, and once again, we sincerely apologise that the Rio Arc glass heater was discontinued in 2022 due to factors beyond our control.

If there is anything still outstanding, please don’t hesitate to contact us at support@rioheating.com. We would be happy to assist you and also introduce you to our latest range of ceramic core smart radiators — the Rio Eco Plus.

Valorada con 1 estrellas sobre 5

Product kept malfunctioning

Product kept malfunctioning. Company said they would issue a refund, then stopped responding to emails. Do not buy from this company.

2 de marzo de 2025
Opinión espontánea
Logotipo de Rio Heating

Respuesta de Rio Heating

Hi Cory, please email dave@rioheating.com so we can look into this for you.

Valorada con 3 estrellas sobre 5

Pricey to run

Rio Eco rads worked really well and kicked out good heat but very very pricey to run, especially if you have more than 1

1 de enero de 2025
Opinión espontánea
Logotipo de Rio Heating

Respuesta de Rio Heating

Hi Chris, please email dave@rioheating.com so we can give you some advice and help on using the heaters more efficiently.

Valorada con 5 estrellas sobre 5

RIO Arc Smart Heater experience

My RIO Arc Smart Heater works flawlessly for 4 years. Obviously I use it only in winter periods. But every time when it is getting cold I start it and then use it almost all day long for about half a year. It connects to Apple HomeKit in a matter of seconds and then I can control it remotely and do whatever automations I want. Highly recommend this product.

2 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rio 2000w Heaters

We bought 3 rio heaters to replace old fashioned storage heaters when we moved into our house. They are excellent and when we had an issue with one if them it was replaced immediately. Excellent company and service. Highly recommended.

2 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Big mistake - I purchased a Rio Arc

I purchased a Rio Arc (White) from Rio Heating, because it was supposed to be HomeKit compatible. Unfortunately it looses connection to HomeKit every 2 to 3 days. When I contacted Rio Heating, they basically washed their hands, blamed HomeKit, and refused to help. So I used their App, until they abandoned it and decommissioned it about 18 months later. They provided no written instructions or documentation on using their product manually without the app. I am very disappointed with this product and company and would not recommend purchasing anything from this company.

2 de octubre de 2024
Opinión espontánea
Logotipo de Rio Heating

Respuesta de Rio Heating

Thank you for your review, and once again, we sincerely apologise that the Rio Arc glass heater was discontinued in 2022 due to factors beyond our control.

If there is anything still outstanding, please don’t hesitate to contact us at support@rioheating.com. We would be happy to assist you and also introduce you to our latest range of ceramic core smart radiators — the Rio Eco Plus.

Valorada con 1 estrellas sobre 5

No customer service

No customer service - if a heater stops working you’re on your own. We bought three in 2021. One doesn’t work at all and one no longer works via the app. Very disappointing and expensive. Now investigating getting an air to air heat pump instead.

2 de agosto de 2025
Opinión espontánea
Logotipo de Rio Heating

Respuesta de Rio Heating

Thank you for your review, and once again, we sincerely apologise that the Rio Arc glass heater was discontinued in 2022 due to factors beyond our control.

If there is anything still outstanding, please don’t hesitate to contact us at support@rioheating.com. We would be happy to assist you and also introduce you to our latest range of ceramic core smart radiators — the Rio Eco Plus.

Valorada con 5 estrellas sobre 5

Rio you can buy with confidence

I have had the 2000watt radiator for almost a year now and can honestly say it is the best and most efficient radiator I have had so far. It's a very a decent price and being able to control it via a very good app. Is a bonus. Will definitely replace the rest of my radiators with a Rio come time
Dave himself is a pleasure to deal with very good customer service.

2 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good quality radiator

The company are really easy to get hold of, always helpful. There was a bit of a delay on the order arriving but we have had this with other companies bringing stuff from China. Not their fault there are pirates in the Red Sea! I would use them again if I needed another radiator

15 de marzo de 2025
Opinión espontánea

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