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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent customer service. Phone answered quickly and my enquiry was dealt with effectively. Fab heater delivered with good updates from DPD. Thanks Rio heating!

Valorada con 1 estrellas sobre 5

Bought a Rio Eco Plus - 2000W Ceramic Core Smart Electric - which worked well initially. We had a significant problem which took a long time to partially resolve, we have one more thing to sort out be... Ver más

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Valorada con 5 estrellas sobre 5

Purchased our first wifi heater from Rio Heating. Item arrived promptly and has worked wonders in our summer house which can get quite cold in the winter despite the insulation. The heater warms up th... Ver más

Valorada con 5 estrellas sobre 5

Excellent aftersales service. Got these radiators fitted around the house and there amazing , had an issue with one after nearly 2 years and after contacting the customer services, a new unit was po... Ver más

Información sobre la empresa

  1. Proveedor de equipos de calefacción

Escrito por la empresa

At Rio Heating we take smart heating seriously. Our electric smart heating solutions are sleek, modern and compatible with the most popular smart home assistants to ensure seamless integration no matter your needs. Whether you’re looking for a convenient and cost-effective way of warming your home or wanting stylish electric heaters to add into a full smart home network, we have the perfect heaters for you.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

84 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(84)

46 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Extremely buggy product

Extremely buggy product. HomeKit connection was broken most of the time. Don't understabd how they got the verification.

2 de febrero de 2025
Opinión espontánea
Logotipo de Rio Heating

Respuesta de Rio Heating

Thank you for your review, and once again, we sincerely apologise that the Rio Arc glass heater was discontinued in 2022 due to factors beyond our control.

If there is anything still outstanding, please don’t hesitate to contact us at support@rioheating.com. We would be happy to assist you and also introduce you to our latest range of ceramic core smart radiators — the Rio Eco Plus.

Valorada con 5 estrellas sobre 5

Purchased our first wifi heater from…

Purchased our first wifi heater from Rio Heating. Item arrived promptly and has worked wonders in our summer house which can get quite cold in the winter despite the insulation. The heater warms up the space quickly and I like the settings that allow us to leave on to stop the room getting too cold. Would happily recommend. Will be buying another in due course for a new outbuilding.

30 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent product and customer support.

My customers and I have purchased several of the Rio Eco range of ceramic electric heaters. They are exceptionally well made, stylish and easy to operate either manually or via the app. The heaters are very well packaged in thick corrugated cardboard and on one occasion the mounting brackets could not be located, after a quickly answered call to the free customer support number and a follow up email with my details the issue was swiftly resolved. Can’t fault the service and would highly recommend Rio to anyone.

25 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent aftersales service.

Excellent aftersales service.
Got these radiators fitted around the house and there amazing , had an issue with one after nearly 2 years and after contacting the customer services, a new unit was posted out , thanks to Davy.
Love the radiators and how easy to program using tuya app. Ive also have bought some for a couple of customers and there delighted with them . Thanks Rio

3 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good value heaters

This is the second heater we have purchased from Rio Heating. Excellent and helpful service.
Heaters do exactly what we want and no doubt we shall be buying some more from them as our old heaters continue to reach the end of their useful life.

2 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

one more thing to sort out before the issue is fully resolved as promised.

Bought a Rio Eco Plus - 2000W Ceramic Core Smart Electric - which worked well initially. We had a significant problem which took a long time to partially resolve, we have one more thing to sort out before the issue is fully resolved as promised.

4 de junio de 2025
Opinión espontánea
Logotipo de Rio Heating

Respuesta de Rio Heating

Hi Jeronime,
Thank you for your review and sorry the heater was faulty. We have now sent a new replacement heater which you have received and I believe you are now happy.

Valorada con 5 estrellas sobre 5

Absolutely delighted with my new Rio…

Absolutely delighted with my new Rio Eco Plus radiators. These have replaced a very expensive mistake made purchasing another company’s radiators. My Rio radiators now keep me warm and cosy, give a much more rounded heat and use less electricity. It’s been so simple to connect to the Tuya App and I’ve had no issues with wifi. Customer service has been excellent. Dave has been my saviour both in providing clear information prior to purchase and then getting radiators to me so quickly. Thank you so much Dave.

28 de marzo de 2025
Valorada con 5 estrellas sobre 5

I have my whole house heated by these…

I have my whole house heated by these radatiors as a full central heating system 9 radiators. I have found leaving the rads on 18-19 degrees when I am out and then increasing to 21-22 when home has reduced my energy by £12.50 a day. When only turning on when home it was costing me in the winter months around £22-£25 a day to run my whole house on eletrcity as no gas or oil. I have tried other bands of electric rads and this is by far the best.

1 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rio Heating - Exceptional Service

Rio Heating really is an exceptional company to deal with.
The heaters are absolutely superb, easy to use and look great.
I have them throughout my home.
When I had work done recently on one of the rooms, we took a heater down and foolishly lost the brackets. I emailed the company hoping to purchase a set, Dave immediately sent a set out free of charge.
I was so astonished and pleased.
Amazing customer service as well as great products!

10 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rio Heating are amazing

Rio Heating are amazing. Their heaters are exceptional - the heat is very controllable either manually or via the app and they are very energy efficient. I would highly recommend these heaters. Also their customer service is second to none.

12 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful company to deal with

Wonderful company to deal with. Easy to buy from quick secure delivery. Had a problem with one heater after a few months and replaced it straight away. Shall be using you again 👍👍

16 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rioheating - just superb!

Rioheating are superb!!
I called stating my elderly father’s present Rio heater had developed a fault after 3yrs, up to this point the heater was faultless.
After a brief chat with Dave at Rioheating, Dave said a new one would be on the way, no charge. I could not believe it.

I emailed my father’s details and the unit that had become faulty and within one week, the new one had arrived.

Could not have wished for a better service.
Exceptional customer service.

Thank you so much Rioheating!!

13 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic Heaters

Fantastic Heaters, Fantastic service.
Bought three 2000w & one 1500w, very economical to run compared to the electric heaters we replaced.
Robust design and easy to install.

29 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Looking to heat our conservatory (as…

Looking to heat our conservatory (as our existing underfloor heating never heated the room sufficiently) there were lots of room heaters to choose from.
We decided to purchase the Rio Eco 2000w and we're so glad we did. It's definitely much cheaper to run, heats the room up great and maintains that temperature nicely (something our underfloor heating never did)
The operating app does need a bit of getting used to, but you can always manually control the heater. If you need feet you have to ask separately, but the company sorts this out. Would easily recommend this heater to you.

31 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service and good…

After just making a purchase of two eco plus heaters I would like to leave this review on behalf of myself and partner. We received excellent customer service and good communication with David at RioHeating. Would definitely recommend this company to anyone looking for electric heating .1st class service.

17 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Radiators

We bought 3 Rio Eco Plus radiators for our studio last year and have been do impressed by them that we’ve just placed an order for 17 for our business.
They are a great product at a very affordable price and the customer service is excellent. David couldn’t be more helpful

16 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rio Eco plus Radiator…

Purchased a Rio Eco plus Electrical radiator. It is refreshing to find a quality product at a reasonable price in such a competitive market.

Phoned the support line for assistance in setting up the Smart App and found Dave to be extremely friendly and helpful.
Highly recommend Rio heating. Great company, great product and brilliant customer service :)

30 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a company

What a company. What customer service. I bought 3 of these last year for a granny flat. They work absolutely brilliantly and heat the room very quickly and hold heat very well. They work really well with the app. I can control them from anywhere also they look really modern when installed. However more importantly the mark of a good company is its customer service. One of my heaters developed a small fault. I rang Dave, who is a great guy, and explained. Dave sorted it straight away and sent me a new heater. Great guy and great company. Highly recommended 👍😊

18 de enero de 2024
Opinión espontánea

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