Ritual Labs - Happy Liver Opiniones 

Respuesta de Ritual Labs - Happy Liver

Hace 2 días

Hi,

Thank you for bringing this to our attention. This is not the standard we hold ourselves to and we are continuously working to improve the experience we provide to every single one of our customers. Every customer deserves full transparency and complete control over their account and we fell short of that standard with you.

Please send us an email at support@rituallabs.shop with your order number and the email address associated with your account so our team can locate your profile, review your case in full and work toward a clear and fair resolution for you as quickly as possible. We will make sure you receive a response without any further delay.

Respuesta de Ritual Labs - Happy Liver

Hace 2 días

Hi,

Thank you for bringing this to our attention. We would like to clarify this directly for you.

Ritual Labs is a US-based company. Like many premium supplement brands, we work with fulfillment partners in different parts of the world for logistical reasons to better serve our customers across different regions. Every batch is tested by an independent third-party lab to verify quality and safety before it is ever released and nothing goes out the door unless it meets our strict quality standards. So while fulfillment may occur through different locations, the testing and quality control behind every bottle ensures you are getting a product you can trust and feel good about.

If you need any assistance with your subscription or have any additional questions, please send us an email at support@rituallabs.shop with your order number and the email address associated with your account and our team will be happy to assist you right away.

Respuesta de Ritual Labs - Happy Liver

Hace 2 días

Hi April,

Thank you for bringing this to our attention. We completely understand your frustration and we take full responsibility for the experience you had. This is not the standard we hold ourselves to.

Your subscription has been fully cancelled and you have our full assurance that no further charges or shipments will occur. Our team has also already reached out to you directly via email with full instructions on how to proceed with your refund. Please check your inbox, including your spam folder, for our message.

If you are unable to find our email or have any additional questions, please contact us at support@rituallabs.shop and our team will make sure to get back to you as quickly as possible.

Respuesta de Ritual Labs - Happy Liver

Hace un día

Hi Samantha,

Thank you for bringing this to our attention. This is not the standard we hold ourselves to and we are continuously working to improve the experience we provide to every single one of our customers.

We would like to clarify directly that Ritual Labs is a US-based company. Like many premium supplement brands, we work with fulfillment partners in different parts of the world for logistical reasons to better serve our customers across different regions. Every batch is tested by an independent third-party lab to verify quality and safety before it is ever released and nothing goes out the door unless it meets our strict quality standards.

If you need any assistance or have any additional questions, please send us an email at support@rituallabs.shop and our team will make sure you receive a response without any further delay.

Respuesta de Ritual Labs - Happy Liver

Hace un día

Hi Tamyra,

Thank you for bringing this to our attention. We would like to clarify that the Buy 2 Get 2 Free promotion applies to the first order only. Subsequent subscription orders follow the standard subscription terms, which is why the second shipment included 2 bottles rather than 4. We understand this may not have been clear upfront and we take full responsibility for that.

If you have any additional questions or concerns, please send us an email at support@rituallabs.shop and our team will be happy to assist you right away.

Respuesta de Ritual Labs - Happy Liver

Hace 2 días

Hi Karlene,

Thank you for bringing this to our attention. We completely understand your frustration and we want to make sure everything is properly sorted out for you.

Regarding the origin of your shipment, Ritual Labs is a US-based company. Like many premium supplement brands, we work with fulfillment partners in different parts of the world for logistical reasons to better serve our customers across different regions. Every batch is tested by an independent third-party lab to verify quality and safety before it is ever released and nothing goes out the door unless it meets our strict quality standards.

Your subscription has been fully cancelled and you have our full assurance that no further charges or shipments will occur.

Regarding your refund, since you have already returned the product, please send us an email at support@rituallabs.shop with your order number and the tracking number of your return shipment so our team can verify the details and process your refund as quickly as possible. We will make sure you receive a response without any further delay.

Respuesta de Ritual Labs - Happy Liver

Hace 2 días

Hi Cath,

Thank you for bringing this to our attention. We completely understand your frustration and we want to make sure your case receives the full attention it deserves.

If your case has not yet been fully resolved, please send us an email at support@rituallabs.shop with your order number and the email address associated with your account so our team can locate your profile, review every detail of your case in full and work toward a clear and fair resolution for you as quickly as possible. We will make sure you receive a response without any further delay.