UPDATED 04.07 RECEIVED DAMAGED PRODUCT. NO RESPONSE FROM THE COMPANY TO MY REQUEST FOR REPLACEMENT. STOPPING PAYMENT DUE TO DAMAGE AND NO RESPONSE. UPDATED 03.31 Recd phone message 03.30, after leavi... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I had ordered a lamp from this company. Then I started looking for reviews. They weren't good. I was concerned that I wouldn't get my order after reading them. I emailed them and got an immediate re... Ver más
La empresa ha respondido
i’M SO IMPRESSED WITH THESE SOY WAX DOUGH BOWL CANDLES! tHE ECO-FRIENDEDIENTS AND WOODEN BOWLS MAKE THEM FEEL BOTH NATURAL AND LUXURIOUS. mINE BURNS EVENLY AND SMELLS AMAZING — IT’S NOW MY GO-TO HOME... Ver más
La empresa ha respondido
River Chic Designs has become my go-to for unique home improvements. The dough bowl candle was larger than expected and smells divine. Their products elevate any room instantly.
Información sobre la empresa
Información de contacto
Estados Unidos
- customersupport@riverchicdesigns.com
- riverchicdesigns.com
4,2
Muy bueno
65 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 2 semanas
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Product was exactly as described
Product was exactly as described. Looks amazing. Wife loves it. Big win
17 de abril de 2026
It was to big for the house but it…
It was to big for the house but it worked great on the patio. Well made...
18 de marzo de 2026
Quality pieces, beautifully made
I received my order timely and absolutely love each piece. I wanted to share with you how lovely the items are. My favorite are the ring stand vases! 🥰
24 de marzo de 2026
Opinión espontánea
Placed order over 2 weeks ago
UPDATED 04.07 RECEIVED DAMAGED PRODUCT. NO RESPONSE FROM THE COMPANY TO MY REQUEST FOR REPLACEMENT. STOPPING PAYMENT DUE TO DAMAGE AND NO RESPONSE. UPDATED 03.31 Recd phone message 03.30, after leaving review, claiming they'll ship this Wed. I'll update again when merch is received. Placed order over 2 weeks ago 03.18, they took payment and haven't shipped the merch. They don't answer the phone, respond to vmail or email messages. Very sketchy. Would not recommend.
16 de marzo de 2026
Opinión espontánea
Respuesta de River Chic Designs
Note: You may want to refer to your bank statement since you were refunded due to us being out of stock. This was sent to you in an email and we have not received any response from you since we notified you of the refund. Your order was placed 8 business days ago - on March 18th (not over 2 weeks ago) , and our current shipping timeframe is 8–10 business days due to a high volume of orders. This timeframe is clearly posted on every product page, shown again at checkout, and included in the order confirmation email.
Your email was sent to us over the weekend when our office was closed. We returned your call on three separate occasions and replied to your email, but have not yet been able to reach you. We also left multiple voicemails at the number you provided requesting you to return our calls, since you will not answer the phone.
We are actively assisting customers throughout the day and respond to all inquiries as quickly as possible. We are happy to speak with you and assist further — please return one of our many calls or contact us during business hours so we can help.
Came quicker than I expected
Came quicker than I expected and loved the design.
15 de febrero de 2026
Products are always as beautiful as…
Products are always as beautiful as portrayed and of good quality.
15 de febrero de 2026
Run Forrest Run!!!
If I could give them a negative 4 stars I would. They sent me the wrong item after I waited over 3 weeks to receive the wong order. I immediately returned their and they received it on 2/19 and still have NOT refunded my money. I've filed a complaint with BBB and Shop Pay who is investigating the matter but it can take several weeks.
Their response below stating they have refunded my money is a bold face lie. I've checked my bank account and there's only charges, no credits. I'm now making it my mission to warn people who are thinking of purchasing anything from the to rethink their decision.
6 de enero de 2026
Opinión espontánea
Respuesta de River Chic Designs
We have already issued your refund, which has been processed on our end. Please refer to your bank for confirmation.
For transparency, this matter was also reviewed by the Better Business Bureau, and they sided with our business after reviewing the full communication history.
When you initially contacted us about receiving the incorrect lantern, we responded in less than one hour — after normal business hours — and immediately offered to send the correct item. Unfortunately, the conversation became hostile with you threatening , including inappropriate language directed toward our owner.
We are a family-owned business and are committed to treating customers respectfully. We also expect that same level of respect in return. Because of the nature of the communication from you, we chose not to continue doing business with you. Anyone that endured the type of language you screamed and the threats you made would state the same thing.
We wish you the best moving forward.
Love my swan container
Love my swan container! So many people commented. Asked where did you find it.
18 de diciembre de 2025
Respuesta de River Chic Designs
Thank you so much for your 5-star review! We’re thrilled to hear you’re enjoying your swan planter—it truly is a special piece. We appreciate you taking the time to share your experience and are grateful for your support. We hope it brings charm to your space for years to come.
The metal swan is big and beautiful 😍
The metal swan is big and beautiful 😍. Attached head and neck easily. Very pretty.
18 de diciembre de 2025
candelabra arms…
I bought candelabra two of the arms were very tightly formed together so once candles in place I had to turn it so it would not look unbalanced like candle colliding person receiving gift senior just smiled 🥺
18 de diciembre de 2025
Love this piece
Love this piece. Some of the bigger towels are hard to get in and that is the only reason for the 4 stars not 5.
18 de diciembre de 2025
My home looks magical this Christmas…
My home looks magical this Christmas thanks to River Chic Designs! The tree, ornaments, and garlands exceeded my expectations. Everything is beautiful, well-made, and full of holiday charm.
12 de enero de 2026
Opinión espontánea
Great Merchant
Ordering was simple; the merchandise was reasonably priced; and the delivery was prompt. It all made for a five star shopping experience.
18 de diciembre de 2025
River Chic Designs has become my go-to…
River Chic Designs has become my go-to for unique home improvements. The dough bowl candle was larger than expected and smells divine. Their products elevate any room instantly.
6 de enero de 2026
Opinión espontánea
River Chic Designs has become my go-to…
River Chic Designs has become my go-to for unique home improvements. The dough bowl candle was larger than expected and smells divine. Their products elevate any room instantly.
5 de enero de 2026
Opinión espontánea
Great shopping experience!
Great shopping experience!! I ordered two swan planters they were awesome!!!
18 de diciembre de 2025
Communication is great!
I was very impressed with the amount of communication regarding my purchase. I bought a swan for a friend and she could not be more happy! She said it was the perfect gift.
18 de diciembre de 2025
Love these cast iron swans
Love these cast iron swans. I'm going to display on the front porch with a plant in the spring.
18 de diciembre de 2025
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