UPDATED 04.07 RECEIVED DAMAGED PRODUCT. NO RESPONSE FROM THE COMPANY TO MY REQUEST FOR REPLACEMENT. STOPPING PAYMENT DUE TO DAMAGE AND NO RESPONSE. UPDATED 03.31 Recd phone message 03.30, after leavi... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I had ordered a lamp from this company. Then I started looking for reviews. They weren't good. I was concerned that I wouldn't get my order after reading them. I emailed them and got an immediate re... Ver más
La empresa ha respondido
i’M SO IMPRESSED WITH THESE SOY WAX DOUGH BOWL CANDLES! tHE ECO-FRIENDEDIENTS AND WOODEN BOWLS MAKE THEM FEEL BOTH NATURAL AND LUXURIOUS. mINE BURNS EVENLY AND SMELLS AMAZING — IT’S NOW MY GO-TO HOME... Ver más
La empresa ha respondido
River Chic Designs has become my go-to for unique home improvements. The dough bowl candle was larger than expected and smells divine. Their products elevate any room instantly.
Información sobre la empresa
Información de contacto
Estados Unidos
- customersupport@riverchicdesigns.com
- riverchicdesigns.com
4,2
Muy bueno
65 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great quality and speedy delivery!
2 de noviembre de 2025
Respuesta de River Chic Designs
ChatGPT said:
Thank you so much, Janet, for the wonderful 5-star review! 🌟
We truly appreciate your support and kind words. We hope to have the opportunity to help you again in the near future! 💛
i’M SO IMPRESSED WITH THESE SOY WAX…
i’M SO IMPRESSED WITH THESE SOY WAX DOUGH BOWL CANDLES! tHE ECO-FRIENDEDIENTS AND WOODEN BOWLS MAKE THEM FEEL BOTH NATURAL AND LUXURIOUS. mINE BURNS EVENLY AND SMELLS AMAZING — IT’S NOW MY GO-TO HOME DéCOR PIECE. rIVER cHIC HAS OUTDONE THEMSELVES!
5 de noviembre de 2025
Opinión espontánea
Respuesta de River Chic Designs
Thank you so much for your 5-star review! We’re thrilled to hear that you’re loving your dough bowl candle. Each one is hand-poured with care, and it makes us so happy to know you’re enjoying it. Thank you for supporting our small, family business!
I absolutely love my Rustic Dough Bowl…
I absolutely love my Rustic Dough Bowl Candle from River Chic Designs! The craftsmanship is beautiful — it fits perfectly with my farmhouse décor. The scent lasts for hours and fills my home with such a cozy aroma. You can tell these are hand-poured with care. Highly recommend!
4 de noviembre de 2025
Opinión espontánea
Respuesta de River Chic Designs
Thank you so much for your 5-star review! We’re so glad to hear that you’re enjoying your candles — your kind words mean the world to us. We truly appreciate your support of our small, family business!
i was very happy with the quality of…
i was very happy with the quality of the dough bowl and the scent of candle i didn't get a chance light it up yet and the whole room already has in amazing scent. thank you very much
4 de noviembre de 2025
Opinión espontánea
Respuesta de River Chic Designs
Thank you so much for your 5-star review! We’re so happy to hear that you’re loving your candle. Your support means so much to our small, family business — we truly appreciate you!
Fantastic Experience! And Product!
I placed an order for one of the incredible rocking horses. I had a tight timeline an emailed RC Designs with my concerns. I received a very prompt response and help. I received my horse 2 days later! This company was fantastic to work with and love my horse! I recommend and will definitely use again.
1 de noviembre de 2025
Opinión espontánea
Respuesta de River Chic Designs
Thank you so much for your 5-star review! We’re thrilled you chose us and hope you love your rocking horse. Enjoy—and thanks for supporting our small, family business!
Fast shipping love the candle options
Fast shipping love the candle options
15 de octubre de 2025
Opinión espontánea
Respuesta de River Chic Designs
Thank you so much for your 5-star review! We’re so glad to hear that you’re enjoying our candles — your kind words mean so much to us. Each one is hand-poured with care, and it makes us so happy to know you love them!
Horrible customer service very mean and…
Horrible customer service very mean and rude, if you even ask a simple question, these people say Veteran owned yet it is cheap quality items overpriced along with a nasty attitude! they give Veterans a bad name! :( :( :( also had to file a dispute because they never credited my return UPS tracking shows they received weeks ago, they refuse to respond to my emails plain and simply nasty and unprofessional and dishonest, and never was there any threats or foul language nothing but lies truly pathetic and unbelievable.
17 de septiembre de 2025
Opinión espontánea
Respuesta de River Chic Designs
Rebecca, We’re sorry to see your 1-star review, but we’d like to clarify what occurred. You sent an email after business hours requesting to cancel an order. When our office opened the next morning, we had received 13 emails from you, several of which contained threatening and inappropriate language.
As stated on our website, emails received after hours are reviewed once business resumes. When we saw your first message, we noticed you had multiple open orders, so we reached out to confirm which one you wanted canceled — but we did not receive a reply. In the meantime, one of your orders had already been packaged and loaded onto the FedEx truck, which automatically triggered a shipping confirmation.
After receiving your subsequent emails with continued threats and foul language, we made the decision to cancel all remaining orders. You also filed a complaint with the Better Business Bureau, which was closed in our favor after we provided full documentation of the situation.
We would also like to add: You filed a dispute on all 11 purchases you received prior to us cancelling your outstanding orders, and your bank reimbursed us because you tried to commit fraud. We provided all of the proof as well as to the local authorities. Our company owes you nothing.
For the safety of our staff and integrity of our business, we do not tolerate abusive behavior. Additionally, your name appears multiple times on badbuyerslist.com, a database used by small businesses to report abusive or fraudulent buyer activity.
https://badbuyerlist.org/buyer/d08a09d7ed56207ad175c9eb
https://badbuyerlist.org/buyer/1d7a1deb0921729abc96f5eb
We always strive to treat every customer with respect and fairness, but we must also protect our team and uphold professional standards.
Their items look good in the ads but…
Their items look good in the ads but when you get them you see how cheaply they are made. Ordered a pot set in a metal basket. Arrived broken so I emailed them and sent them pictures and they were supposed to mail out a replacement as of 4 September. Today is
19 September and I still don’t have anything. I’ve emailed them twice and customer service has not responded to me as far as what the ETA on my replacement is horrible company and crappy items.
30 de agosto de 2025
Opinión espontánea
Respuesta de River Chic Designs
We’re sorry to see your 1-star review and wanted to clarify what happened with your order. A replacement clay pot was shipped as soon as our new shipment arrived.
We reached out twice by email requesting damage photos so we could process your replacement, but unfortunately, we never received a response until about two weeks later. We always honor replacements for damaged items as long as the product is in stock — and when it’s not, we issue a refund.
We take pride in standing behind our products and doing our best to resolve any issue quickly.
Love my lamp!
I had ordered a lamp from this company. Then I started looking for reviews. They weren't good. I was concerned that I wouldn't get my order after reading them. I emailed them and got an immediate response. They answered all of my questions quickly and professionally. My item arrived today( only 7 days after ordering) in perfect condition. I couldn't be happier.
22 de agosto de 2025
Opinión espontánea
Respuesta de River Chic Designs
Thank you so much for your 5-star review! We're so happy to hear that you love your new lamp — it truly makes our day to know our pieces are brightening your home.
We appreciate your support of our small business and hope you’ll shop with us again soon!
I ordered some cute stuff
I ordered some cute stuff. It came in two orders. Don’t receive the first order at all, but did for the second order. Called to discuss the first order and I can’t seem to get anyone to respond back to me. Out $80 and literally left 5 messages via email, website, calling, voicemail. Nothing and it’s been over a week. Very disappointed. Cute stuff for good prices, but if I can’t depend on getting it or at the very least have a company that has my back if I don’t receive it. They do charge you (everyone) a $2.98 fee for package protection, which they are obviously making money off of because my package clearly isn’t protected.
13 de mayo de 2025
Opinión espontánea
Respuesta de River Chic Designs
Thank you for your feedback. I wanted to clarify that according to UPS tracking, your package was delivered the day after you left this review. Your order shipped within our posted timeframe, and UPS delivered it just a few days later — well within our normal delivery window.
I’m glad to see it successfully arrived, and I truly hope you’re happy with your purchase. If there’s anything we can do to make your experience better, please don’t hesitate to reach out.
BEWARE Candle and Shipping Fee stolen back!!!
I ordered a candle that took weeks to arrive. When it arrived I realized that a mistake had been made as the bowl was the wrong color. I emailed and they quickly called to resolve the issue. They agreed to replace it and asked me to send back the candle (at my expense which was fine) and they'd send me the right one. 3 weeks 7 emails and 4 phone calls later no candle, refund or contact. Terrible experience!!! If they needed the $115 that bad I would happily given it to them rather them stealing it from me!
21 de marzo de 2025
Opinión espontánea
Respuesta de River Chic Designs
We’re sorry to see your 1-star review and wanted to clarify the situation. You originally ordered a candle in the wrong color, which you returned. As a courtesy, we poured a brand-new candle in the correct color and sent three emails and made several phone call attempts regarding the small shipping invoice required to send the replacement.
Unfortunately, since the invoice was never paid, we could not ship the new candle, and a refund was issued instead. Please note, as stated in our policy, we do not cover shipping costs for customer order mistakes.
We always strive to be fair and transparent and would have been happy to ship your replacement immediately upon payment of the shipping cost.
River Chic Designs A reputable Business
River Chic Designs is a reputable business. We had an issue with an expensive wall clock that arrived damaged. The owner, Joey, called me as soon as he became aware of my concerns. He went above & beyond to resolve our concerns and "make things right." They are a business you can trust.
6 de marzo de 2025
Opinión espontánea
Respuesta de River Chic Designs
Thank you so much for your 5-star review! We’re so happy to hear you had a great experience and that we could help. Your support means the world to our small business!
This company is incompetent!
This company has terrible customer service! I received a damaged item and sent them a picture three times, yet they still claim they haven't received it. When I try to call their customer service number, no one picks up, and the voicemail is full. I highly recommend against ordering anything from this company.They’re incompetent!
10 de enero de 2025
Opinión espontánea
Respuesta de River Chic Designs
We’re sorry to see your 1-star review and wanted to clarify what happened. No photos were submitted through our Damage Claim Portal, which is required for us to process a replacement or refund.
As clearly stated on our website, we must receive specific photos of the damaged item, the packaging, and the shipping label. These are required by UPS in order for them to reimburse us for damages caused during shipping. Without those photos, unfortunately, we’re unable to submit a claim or send a replacement.
We explained this process in our email communication, but since the instructions weren’t followed, we were unable to move forward. We always honor damage replacements when the correct claim information is provided.
Super Cute
Like several other patrons, I originally left a scathing review on 10/3/24 due to inability to get in touch with someone at RiverChic. Since then, someone finally contacted me and informed me that their system had been hacked. They were locked out of their system for quite a while & then lost all customer emails. They have since resolved my issue and have been in regular contact with me about it. They have been easy to work with, friendly and prompt with their responses, and they have replaced the damaged items I originally contacted them about without a problem. The items ordered were super cute! Unlike some other patrons describe, the items I received were of very good quality. This updated review is being submitted on 10/29/2025.
3 de octubre de 2024
Opinión espontánea
BAD Business and Customer Serice
Just like all the other reviews I have emailed and emailed and left messages at the number posted. Absolutely NO response I returned a glass pitcher weeks ago for refund and NO refund or response I am going to find BBB there This place should be shut down
I am going to report them to Facebook Ads as Fraud
Horrible business and customer service
30 de noviembre de 2024
Opinión espontánea
I've sent NUMEROUS EMAILS and tried to…
I've sent NUMEROUS EMAILS and tried to contact them on Facebook NOTHING NOTHING ,,,
CUSTOMER SERVICE IS AWFUL
18 de diciembre de 2024
Opinión espontánea
Respuesta de River Chic Designs
We’re sorry to see your 1-star review but wanted to clarify the details. We received your email on December 18th at 5:35 p.m., which was four business days after your order was placed. We responded five minutes later — even though it was after business hours — explaining that your order was still within our posted 8–10 business day shipping timeframe.
You emailed again on December 19th, asking why your order hadn’t been fulfilled, and we replied once more to confirm that your order was at five business days and would ship within our posted shipping policy. We also explained that each candle is hand-poured and requires time to cure before shipping, and that during the week before Christmas, we had notices on our website stating that not all orders would arrive by Christmas.
At 11:21 p.m., you emailed again (after hours) requesting to cancel your order. We responded as soon as our office reopened on December 20th, confirming that your order had been cancelled and refunded.
We’re sorry you placed your order so close to Christmas and that it couldn’t arrive in time, but we did communicate promptly and clearly throughout the process. Your order was handled exactly according to our posted policies, and we responded to every message you sent.
They absolutely will not respond to…
They absolutely will not respond to phone calls, emails, facebook messages, or web forms! Impossible to do any returns because they say to contact them to return within in 30 days but never respond. So unprofessional and now I’m stuck with a duplicate item that I never meant to order. Do not order from this company! Scam!
9 de noviembre de 2024
Opinión espontánea
Unhappy Customer
I ordered a set of 3 red lanterns, and I love them. Unfortunately, the glass panes for the large lantern were not secured in their box, and they were broken into a million pieces. I have sent 2 email messages and left 4 telephone messages about getting the glass replaced, and I have not received a response from any of it! Ridiculous lack of customer service! I will not ever order from them again!
10 de diciembre de 2024
Opinión espontánea
I bought a $355.00 lamp from them
I bought a $355.00 lamp from them. After a month I still did not have the lamp. I sent 3 separate emails regarding my order and when the product would ship and I never received a response to any of them. Then I called them twice and left a message and still no response. I was really getting upset, then the lamp finally came. It was crooked, but I knew they would never make it right so my husband bent it back in shape. It was way over priced for what it was. I will never buy from them again, nor any other company that is not well known. It's not worth it.
31 de octubre de 2024
Opinión espontánea
Respuesta de River Chic Designs
We’re sorry to see your 1-star review and wanted to clarify that your lamp was delivered on Saturday, November 23, 2024, according to FedEx tracking #282083736675 — just two weeks after your order was placed.
We also reviewed our records and found no communication from you indicating that the item was not received. If you still do not have the package, please check with neighbors or household members and contact FedEx directly for delivery confirmation.
We’re always happy to help, but we do rely on customers to reach out so we can resolve any issues promptly.
Worst customer service ever
Worst customer service ever
Do not buy from them
9 de noviembre de 2024
Opinión espontánea
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.