Robinsons Relocation Opiniones 

From start to finish Robinsons were a great company to deal with! Lara, in the office was fantastic! She was very friendly & professional & was very understanding, patient & supportive when the Exchange & Completion Date kept changing. Tony very kindly came out to assess the amount to be moved, without me having to guess the size of vehicle required, as you need to do with other companies. He too was very helpful & friendly. On moving day the two guys that turned up (I'm so sorry I've forgotten their names!) couldn't have been more accommodating, respectful, patient and friendly - nothing was too much trouble for them! I don't normally do Reviews, but they were so good I felt it would be useful to other people. Overall, a very good experience, on what can be a very stressful process & I would highly recommend Robinsons! Thank you all so much!!! Chris C, Tadley

We chose Robinsons for our move as they assured us they were experienced with moving pianos and would ensure an antique chest of drawers would be packaged correctly to ensure no damage. Unfortunately for us both of these items were badly damaged, the acrylic piano has a huge scratch which is as the result of packing by Robinsons. The antique chest of drawers was put in the removal van with no packaging ( the quote provided confirmed specific packaging would be used ) and as a result is now also scratched. This item was a family heirloom, we are v upset this happened and the piano is now also ruined. Pale coloured sofas and chairs were handled with dirty gloves on and now have marks which cannot be removed. We have also discovered damage to many other items that were packed by Robinsons so were very disappointed.
The removal guys worked hard, although they did stop at 4pm on the day of removal as they were going out for the evening which we felt meant they were then rushing around the next day to get things finished, which in turn meant damage was caused to other items.
We also found it a bit awkward that they wanted to use our bathroom to get ready to go out in the evening on removal day and the next morning for a wash after sleeping in the van; this wasn’t a problem as such but this was our new home and we’d not used the bathroom so we found that a bit awkward.
It’s a shame, as the guys did work hard but for a few reasons we wouldn’t recommend to other people , especially if you have high value pieces of furniture.

On the 14th of Sept, Robinsons picked up my stuff for shipping to NY and I was happy and excited that I'd chosen a good company based on all the reviews I read on here about their service and shipping time. As I write this, it's 14 weeks and 5 days and I still haven't received my belongings! I was given an SLA shipping estimate of 8 - 16 weeks for delivery of my goods, this is the 15th week and I'm being told by the delivery company here in the US that the vessel hasn't even arrived NY yet, and it was supposed to arrive on the 17th of Dec! To say I'm HUGELY DISAPPOINTED with Robinsons would be an understatement. First off, it took them nearly 11 weeks to ship my stuff from London, so my things just sat in storage all that time! I kept following up via emails to find out what was going on, as once your belongings are picked up you won't receive any further information unless you're following up. My Christmas was ruined because I expected to have received my things by now, and I had family coming over to the states for Christmas so it was really important for me to be settled in before then but none of that has happened. I'm sleeping on an airbed in the middle of freezing NY winter because I've had to give up my sofa bed for family to sleep on, since my furniture has still not arrived. The SLA of 16 weeks (which by the way is ridiculous and the longest of any company I researched) is clearly going to be breached and I bet Robinsons will do nothing because they've been paid and as far as they're concerned, job done! Do your research and pay a bit more if you have to, for peace of mind in knowing that you will receive your belongings on time. Whatever cheaper price you may get from them is not worth the trouble of feeling unsettled in a new country you've moved to because they can't deliver on their service.

Update to my review:

Robinsons contacted me and promptly followed up with the delivery company Schumacher in the US to find out what was going on with the delivery of my goods. As it turns out, Schumacher failed to update their website to indicate that the ship did arrive to the NY port on the scheduled date and was cleared promptly. It was only after the director from Robinsons escalated to Schumacher that Schumacher updated their information and got in contact with me about arranging delivery of my belongings to my apartment. I have now received my belongings and I'm happy with Robinsons efforts to resolve the issue. It took 4 months for my belongings to arrive which would not have been my preference to have to wait that long, so I do think there is some room for improvement for shipping times but I now understand that Schumacher contributed to this delay and bear some responsibility for the hiccups in delivery. It's obvious Robinsons pride themselves on maintaining a good image so for that I will give them credit in the quick resolution of my issue.

They were very professional, friendly and helpful. They made moving day stress free and were very accommodating when we had to change the moving date last minute. We definitely recommend them anyone who is looking to move.

Excellent staff. Care and consideration. Organised and cheerful.

We hired Robinson Removals to move our 2 bed ground floor flat to a second floor flat and they moved everything with great care and consideration. They turned up on time and organised their own parking (a congested street which on I didn’t know the owners of the cars). They work wonderfully as a team and nothing is too much of a bother for them, in fact they admitted they enjoyed a challenge. I also have to say that they are good humoured and friendly.

We have been slowly unpacking for a week now and haven’t come across any damaged items or even a scratch.

I highly recommend them and after moving house many times over the years, doing the moving myself, I consider the cost of hiring a removal company as the best money I’ve spent in years. Will definitely use them again in the future.

The team came to the house, packed everything, and moved us to our new place. They were friendly, professional, and very careful with our things. They were also saints as our new house has four floors including a spiral staircase going up to the loft bedroom! Amazing team. Couldn’t recommend highly enough.

What a fabulous move day we had, after all the stress and heartache with our sale. Special thanks to the office for all their help
The move team assigned to us are a credit to your company, they were met by a gibbering wreck and by the end of the day she transformed into Mrs Happy 🤣
They were so organised, patient and calm, but at the same time good fun and personable. Everything went perfectly and above expectations.

I would highly recommend Robinsons

The were very helpful and efficent with my move. The staff were friendly before and during the actual move.

the crew knew what they were doing and did it well. no problems at all.

Staff were very helpful and knowledgeable right from the start with the initial survey to the final item carried into our new home.
There were a lot of disruptions to our sale as we were in a chain and not all went smoothly, however our contact at Robinsons dealt with all our issues with good humour and obviously extensive experience. On the day of the removal it was very late before we could gain access to the new property and extra staff turned up to help as if by magic! Well Done all at Robinsons! They made a difficult day much easier for us with their energy enthusiasm and good cheer. Many thanks to you all.

After looking at quite a few moving companies I found Robinson which provide a very competitive price.
Highly recommend them as they provided a friendly and professional service. The whole experience from start to finish was really good.
Lara in the office provided a quote in a few days and waited patiently until we were ready to provide an actual date. She was really understanding of our situation and really helpful as well.
Quotes are also valid for 28 days which is quite handy.
Tony and James were very friendly and professional, turned up a bit earlier than expected to check out the area so they could start at the time we booked.
Delivered our stuff safely a few hours later.
Really good service and highly recommend Robinson

Excellent experienced, friendly and careful staff. Brilliant service.
Thoroughly recommended

We used Robinsons to move contents of house from South London to Oxfordshire village. Graham and Will from Robinsons were faultless, on time, polite, incredibly efficient and wrangled furniture into a cottage you wouldn’t have expected to fit through the doors.

I would highly recommend them.

Robinsons is staffed by efficient and cheerful staff who couldn't be more supportive and helpful: from Lara and Tony in the office to the two crews who managed my move out and move in. I have used this company twice and have recommended them to other family who were also very satisfied with the full service. I wouldn't hesitate to use them again or to suggest them to friends and family. Thank you to all the Robinsons team!

Robinsons were professional, gave great advice, and their team was friendly and arrived promptly. They were also very determined to get my bulky furniture up the tiny cottage stairs!
10 out of 10 for sheer determination and effort!

Excellent Service from the team looking after us. Second time we have used Robinsons and we cannot fault them in any regard. Its the level of service and attention to detail of the crews that makes them stand out.

Having completed our third international move with Robinsons, we do not hesitate to give them 5 stars! The teams were great both sides of the ocean.
Thank you!

Alan & Helen

Move went very smoothly, the guys were friendly and helpful.

We were very impressed by the service provided by Robinsons' Birmingham branch, from the initial home visit to the actual move itself. Everyone was very friendly and helpful. We would certainly recommend their services.