Robinsons Relocation Opiniones 

1234
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent service. I was really impressed with Robinsons from the initial contact phone call right through to getting us moved. Craig was excellent in assessing our house move and gave us good advice... Ver más

Valorada con 4 estrellas sobre 5

Well organised and methodical in how they worked. Our was a reasonably long distance relocation to a remote part of Wales but the team were diligent and focussed on getting the job done. Sadly one... Ver más

Valorada con 5 estrellas sobre 5

Moving in a heatwave is never ideal but these guys absolutely smashed it! Jason and Oscar arrived at our house before 8am (and it was hot already) and did an amazing job at clearing everything into t... Ver más

Valorada con 5 estrellas sobre 5

A fantastic experience from the first phone call to the last box. 'Pops' and his crew didn't just turn up and execute the job, they brought a level of humor to their professionalism that was much... Ver más

Información sobre la empresa

  1. Empresa de mudanzas
  2. Servicio de mudanza y depósito
  3. Instalación de autoalmacenamiento
  4. Planta de almacenamiento

Escrito por la empresa

We don’t just move your house, we help you make it home. Robinsons Relocation is one of the oldest established removals companies in the UK, with over 120 years' experience in the business. In this time, we've helped thousands of families just like yours to start a new life, from moves around the corner to relocation to the other side of the world. We are a fully accredited member of the British Association of Removers. We have several branches across the UK, each one staffed by a professional team of movers who are experienced in handling moves efficiently, carefully and skilfully. Wherever your destination, each of our branches offers purpose-built storage facilities to ease the strain of moving house.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(1234)

33 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Awful driver but not from Robinsons

One of the worst ,most inconsiderate drivers I have ever experienced
The driver of PX60RYU travelling to France via Caan overnight on the 26/27th March 2024
Further to dialogue with Robinsons Relocation it would appear that the vehicle was not in their control having recently been sold to a new owner who was likely the driver of the vehicle
So I would like to confirm that my observations were of a vehicle previously owned and operated by Robinsons Relocation but actually not connected in anyway to the firm , ( the only mistake they have made was failing to remove the logos and branding from the vehicle when it was sold)
From my recent dialogue with Robinsons Relocation I am heartened that they appear to be a very caring. And responsible company so please disregard any comments relating to the incident as it had no connection with Robinsons Relocation .

27 de marzo de 2024
Opinión espontánea
Logotipo de Robinsons Relocation

Respuesta de Robinsons Relocation

Dear Mr Eady. This vehicle is not owned or operated by Robinsons Relocation, and therefore nor is the driver associated or employed by Robinsons Relocation. We therefore respectfully ask that you remove this “review”, failing that we will ask the moderators to do so (which is just more long winded and protracted for both of us).

Valorada con 1 estrellas sobre 5

Robinsons's service spoiled by refusal to sort out their damage

We chose Robinsons on what we believed was a good reputation and indeed the collection, storage and delivery was very well organized. However, there was a major problem. Their staff damaged two items of furniture either in storage or transit. They admitted they had damaged the items - and took photographs - but sharply Robinsons brushed off our claim saying that we needed to go to their insurer who only offered a derisory amount for both items. Robinsons' endless T&C exclude all liabilities except for the smallest amount per item and the insurance policy (for which the customer pays the premiums) is next to useless if you are dealing with nice items of furniture. Robinsons refused point blank to help even with a modest ex gratia payment or even to discuss the issue. As a result, we have two items damaged beyond repair thanks to Robinsons. I advise those who contemplate using this firm to check the T&C and also what they get from an expensive insurance policy for which they pay the premiums. For our part, we won't be using Robinsons again.

23 de febrero de 2024
Opinión espontánea
Logotipo de Robinsons Relocation

Respuesta de Robinsons Relocation

We advise that customers should always read through the terms and conditions of the business prior to engaging in any service provision. The terms of the insurance we offer are those of professional insurers (who are underwritten by Lloyds of London), and customers are provided with a full guide of insurance provision at the outset. Our own business terms are those of our professional association and are Trading Standards approved and we also abide by the code of conduct that is also in place.

There are some occasions where insurers settlement valuation is at odds with the amount that customers believes their goods to be worth, or there is disagreement with the basis of the settlement, e.g. insurers believe something is repairable and offers repair cost, but the customer believes an item is beyond repair and wants full replacement value. On this occasion we were in agreement with insurers assessment of the claim and did not feel an ex-gratia payment was appropriate or necessary.

Valorada con 5 estrellas sobre 5

Fantastic stress free service

Robinsons Relocation packed and moved our belongings and furniture when we temporarily relocated due to building works.

The quoting process was quick and easy, packing and moving carried out on the exact date and time agreed and their operatives were polite, respectful, professional and tidy. Everything was moved carefully, no damage to property or belongings!

They made what can be quite a stressful process, very easy.

28 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

I had my house moved today by Robinson Removal. The process went very smoothly. Greg & Dominik were very polite and treated the items with care. Overall, I highly recommend this company.

8 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional service, highly recommended

I booked Robinsons Relocation for my parents, as they're in their 70s and were downsizing to a smaller property.

I initially booked Robinsons because they operated locally (out of Oxford), they were able to provide a quote without needing to do an in-person visit or video tour of the property, and they provided a very reasonable price.

The 3 gentleman who turned up were polite, careful, and thoughtful in how the did their work, from start to finish. They took huge care to pack everything (70 boxes in total) and handle the furniture. At the other side, they placed everything in the right places, and then came back a few days later to collect the boxes.

I wasn't around for the move, but my parents said they felt so comfortable and safe with the team, they even left to run errands while the house was being packed.

My mother said the whole process was "an absolute dream" which is probably the highest praise she could give. Many thanks to the Robinson's team. Highly recommended.

27 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great work!

Robinsons is an excellent company! I worked with Theresa and Natalie to organize an international move. They were extremely proactive, friendly, and professional, and they went above and beyond to answer all of my questions and make the move as simple as possible. I would definitely work with them again if I had the chance!

25 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Careful packing, highly recommend

Robinsons helped me move from the UK to Australia. The whole process was simple and communication was clear. I prefer to use a local company that handles the whole process. So I chose Robinsons. Not a single thing in our shipment was broken, and we had a lot of china and pots. My partner and I were so impressed with the team who packed our stuff in the UK. A sincere thank you to the Robinsons team. I would definitely recommend Robinsons to my colleagues in the UK.

19 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

We just moved house today from Tadley…

We just moved house today from Tadley to Durrington using Robinsons Removal and Transport and they were absolutely fantastic The guys were so helpful and extremely polite and nothing was too much trouble. They made our removal day so much easier than it could have been and they are a credit to your company. Will definitely recommend them to any of our friends. Thank you so much guys 👍🏻

7 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Job!

Having moved around the world many times, I have found Robinsons Relocation to be one of the best service providers in the business. I simply cannot say enough about how helpful and supportive the staff have been. Everyone from the back office - Theresa & Lauren - to the packing folks and the partners across the Pond. Truly a 5-star rating. Massive thanks to such a dedicated and talented crew!
-Victor

29 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Robinsons did a brilliant job for us

The team at Robinsons moved us recently and the whole process from quotation to move was excellent. The teams took real care of our possessions and they could not do enough to help. One chap even re-assembled our grandfather clock that had been dismantled for transit. All in all, the whole experience was possitive and there was not a single breakage or mishap. Very competitive quote too. Not the cheapest but I have no regrets whatsoever in using them and woulf thoroughly recomend them to others.

11 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top rate service

Top rate service from a top rate storage company. The process of renting a storage unit was made simple and affordable with mutiple options offered with flexibility on rental time frame. If you need to store or move something give Robinsons a call.

1 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service, from providing quote to moving home. The guys who done the move where marvellous.

14 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I reached Peter very soon.

I reached Peter very soon after making my first enquiry. He assessed the amount of contents I had to move during a video call (pre-arranged) and He sent me his quote swiftly. He became our dedicated removal consultant from start to finish. When you relocate time is the essence. I was at my 11th relocation in 15 years. I spent 1-2 weeks dwelling on which company to choose then I went for Robinsons. After that point I had a smooth sail. I had to use their storage for about 3 months and I had to have my items delivered in two sessions for renovation reasons without facing any issue at all. It was an affordable, efficient and (most importantly) reliable service. Sure, it is not the cheapest but it is also all your belongings we are talking about. They might have whatever market value but they are yours. They will make up your home wherever you go.

4 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful, flexible and very hard working

Tony and the team were very helpful and flexible with our move of over 300 miles. Moving house is never an easy process but Robinsons made it as close as it could be. Special thanks to Dave and Shane who worked tirelessly lifting and shifting. Highly recommended.

16 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Our Move

Great team to help us move, kind, careful and considerate, nothing was too much trouble
The whole experience was really professional with good customer service from beginning to end

25 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

The team at Robinsons are Fantastic

The team at Robinsons are Fantastic. I have used them for all our family moves over the last 7 years. Lara is the best person to have with you whilst you are planning your move. She certainly knows her business and provides the calm during one of the most stressful times. The team that moved us were brilliant. Friendly, professional and took great care of all of our items. I can't thank them all enough and I highly recommend Robinsons for all your moves and storage needs.

12 de diciembre de 2022
Opinión espontánea

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