Roger Black Fitness Opiniones 

210
•
TrustScore: 4.5 sobre 5

4,5

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Our daughter has given us a Roger Black Gold exercise bike as she found it hard to use. Basically it is hard to pedal an seems to have just has one tension setting whatever the 1-8 dial is set to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very easy to purchase. Informed constantly of where order and delivery were up to. Men delivering were very helpful, friendly and polite. It is not hard to put together my partner said ! Cross... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Arrived promptly, well packed and went together quite quickly and certainly quicker than anticipated having read about this point in some reviews. Seems really well built and have used in most days s... Ver más

Valorada con 5 estrellas sobre 5

The foldable exercise bike is a very good size and can be tucked into a corner of a room, without being too bulky. It was fine to assemble and feels sturdy. Perfect for at home exercising: time / calo... Ver más

Información sobre la empresa

  1. Mayorista de equipos para fitness
  2. también en la categoría
  3. Tienda de equipos para fitness

Escrito por la empresa

The UK's first and only online shop selling genuine Roger Black Fitness home fitness equipment. Choose from folding or static bikes and treadmills, as well as a cross trainer and an air rower.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

210 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,5

Todas las opiniones

(210)

0 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Easy assembly

Arrived promptly, well packed and went together quite quickly and certainly quicker than anticipated having read about this point in some reviews. Seems really well built and have used in most days since its arrival.

14 de enero de 2023
Valorada con 5 estrellas sobre 5

Great exercise bike.

Easy ordering. Helpful customer services. Good experience with delivery company, although couldn’t find a tracking number they kept me informed. Putting the bike together was ok - needed two of us for the computer/wiring bit but rest was as per easy to follow instructions. Used it a couple of times and very pleased so far.

26 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very satisfied

Very helpful communication to check dimensions prior to purchase. Machine works well and meets expectations. There was only one slight problem: the AAA batteries supplied seemed to be at the end of their useful life and had to be replaced.

4 de enero de 2023
Valorada con 4 estrellas sobre 5

Solidly made exercise bike; works; heavy

This is a second review of the Roger Black Gold Exercise Bike. The first was for customer service (five stars; excellent): this four-star review is for the bike itself.
My wife and I had great difficulty assembling this product. This was partly our fault: we should have read through ALL the assembly instructions before starting (as the instructions advise). This would have helped us at the half-way stage when we could not understand how to proceed, part-dismantled the product to check, and then rang Customer Service (who sorted it out our problem very efficiently by telephone).
The bike is heavy and we found it best to assemble it where we intended to use it.
We have not yet managed to engage the handle controlling the saddle height into the circular hole intended. Despite using WD40, we could not make the handle engage properly: the clearance is very tight. We are relying on friction on the dome head. We also found the pedal straps very difficult to fit.
At the moment, my wife uses the bike regularly for exercise at the basic (default) setting. She does not use the computer. She has been using it for over a fortnight.
The bike is very solidly made and is very stable. It is heavy (27 kg plus). We are pleased with the bike but, on reflection, we might have done better to choose the entry-level (folding bike) version since we do not use the Gold Star bike's advanced features.
Users should be aware that it would be very difficult to assemble the machine single-handed.

2 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delighted

The exercise bike arrived on time , complete and in perfect condition. Assembly was easy , not sure why some find it difficult. It was a Xmas present so not really used yet but all seems to be in good working order. My wife was delighted with the present

26 de diciembre de 2022
Valorada con 1 estrellas sobre 5

Following my purchase of an exercise…Gold Rowing Machine

Following my purchase of an exercise bike from RB, which I was entirely satisfied with, I decided to purchase the Gold Rowing Machine. The first rower delivered was faulty, only discovered at the end of the build and with an instruction manual for a Cross Trainer in German!

The second rower, all ok, again until the end of the build. On pulling the handle, there was a loud metallic sound coming from the main housing (which should have been silent). After contacting the dealer via email, I was offered a replacement, repair or refund.
I opted for a replacement, which, has performed ok.

Roger Black obviously has a problem with quality control at the manufacturer (China), and needs to address this problem. The time wasted in building three rowers is unacceptable, there has been no offer of compensation or apology for the inconvenience caused by the faulty machines. This should be dealt with if this company is to succeed in giving customer satisfaction!

Michael Fleming

14 de noviembre de 2022
Valorada con 3 estrellas sobre 5

Order/Delivery mix-up. We ordered the gold exercise bike but…

We ordered the gold exercise bike but kept being told by Arrow that they were delivering a cross trainer! After 4 phone calls - 2 each to Roger Black Fitness and Arrow - it turns out to be a glitch on Arrow’s computer system that RBF had known about for a week or so but hadn’t made sure Arrow had rectified. Cost us time and stress. The bike hasn’t been assembled yet but looks good.

4 de noviembre de 2022
Opinión espontánea
Logotipo de Roger Black Fitness

Respuesta de Roger Black Fitness

Thank you for your Trustpilot review. We are grateful for all customer feedback and that you made us aware of this problem, as we weren’t aware beforehand. We are disappointed to learn that you had an issue with our logistics team and Arrow XL, our delivery partner. We have checked with our logistics team who confirm they spoke with you and advised that they were looking into this issue as the order was correctly despatched on the system. In addition, another similar mix-up within the Arrow XL system was made aware to you on the call; one that was also being looked into. We hope this clarifies any confusion and that you are now able to enjoy your new Roger Black Fitness machine.

Valorada con 1 estrellas sobre 5

I'm really unhappy with the build…

I'm really unhappy with the build quality. I treated my self to the Roger black gold exercise bike . The bike developed a fault so I was sent a replacement . But the replacement bike has now developed a fault .A very loud click/ bang noise on every rotation,my wife can hear it in the next room .I purchased a Roger black exercise bike from Argos 4-5 years ago and that was durable and lasted a long time.

20 de noviembre de 2021
Opinión espontánea
Logotipo de Roger Black Fitness

Respuesta de Roger Black Fitness

Dear Mr Cheetham,

We are disappointed that your experience and expectation has been below par and are taking steps to ensure that you can be up and pedalling again very soon. As per your dealings with our customer service team, we understand that you have confirmed an expert engineer/repair visit at no cost to you. We hope that this on-site visit will resolve your 'noise' issue. If further action is required post-visit, please do contact hello@rogerblackfitness.com

We take great pride in delivering great products and customer service to our Roger Black customers and hope that your gold bike issue is resolved in the coming days.

Best wishes,

#TeamRBF

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más