Ronseal Opiniones 788

Excellent customer service when we had a problem.

I bought a Ronseal Fence Sprayer two years ago.
It was very easy to use. Towards the end of the first use, the end nozzle seemed to clog and stopped spraying, sending the fence covering out in two diagonal jets.

Despite a thorough cleaning this continued. I didn’t use the sprayer last season but tried again a matter of weeks ago. Unfortunately, there was no change in the nozzle, it still dispensed the liquid in two diagonal jets.

I contacted customer services in the hope that the matter could be rectified without me having to purchase a new sprayer.

There was absolutely no problem. A new nozzle is on its way free of charge.

I purchased the Ronseal interior varnish and when I opened it I nearly fell through the floor. Instead of a warm yellow polyurethane liquid there was a white one with the familiar smell of PVA glue. Since when did a weak wood glue and surface stabilizer become a "Diamond Hard" interior varnish? 750ml for £18 at Toolstation is daylight robbery and has to be the most misleading description of the contents of a tin ever. "Does what it says on the tin" it does not. I'm disgusted with Ronseal and with Toolstation for stocking this item. I tried to return it but was outside of their 30 days limit period.FOLLOW UP. After giving Ronseal all of the information and pictures that they requested they said that it's not PVA in the tin so I requested a chemical content list for the interior varnish and I'm still waiting.

Well I had a problem with a Ronseal decking cleaner that did not do the job .I was not pleased as I had spent over two hours trying to clean my decking .I had used Ronseal to cover the decking two years ago and that was fine but the cleaner did not workat all .I got hold of Ronseal and they gave me a refund for the cleaner also telling me it was old stock .Brought it from B&Q so will be having a word with them as well .Happy to get my money back for the product but not happy for the two hours work ,all for nothing.

I asked about availability of a product that I have used in the past, and received a thorough and detailed explanation about the recent rebranding.
The response was quick and exactly what I needed to know.

A very prompt and comprehensive answer to my query by customer services

Quick response to my email. Problem sorted by Extremely efficient and friendly customer services.

I bought Fence Life Plus in Sage - stupidly hadn't looked at reviews about the colour....Totally not sage. Spent hours painting fence panels for the colour to be a turquoise blue colour. Why advertise a product in a specific colour if you can't supply it. I'm not the first to experience this so clearly testing was way off and just rebrand the tubs you have listed as sage - I'm going to have to buy a different brand and redo as they clash with my new garden furniture.

Disappointed due to money and time spent already....other than that it's actually quite nice paint to paint with.

I wrote to customers services regarding two safety issues regarding the 9lt plastic containers of fence paint.
Their biggest concern was worrying if I was going to make a claim!
Also I could not find on your website a tab for customer services.

Ronseal Fence Life plus. Horrible runny paint that leaves an ugly streaky finish. I’ve given my shed five coats so far to try and make the finish look less ugly. If the sixth coat doesn’t do it then I will sand it back and use a decent product. Don’t waste your money on this green water.

I have a lot of fencing and some of them need patching up ,but I was unable to find RONSEAL FENCE LIFE COUNTRY OAK anywhere locally? I emailed the firm to ask why, and they informed me that they had discontinued ``country oak`` and they kindly sent me this Trustpilot link in the following line, At Ronseal, we’re always looking to improve and ensure we do ‘Exactly what it says on the tin’. Sadly in this this instance I am unable to purchase a tin in the first place which is very annoying! I am going to have to change colour and have to repaint the whole lot! I might change brand now, why should Ronseal benefit at my expense!

10 year woodstain breaks down in less than a year, five months of which was under cover out of the weather. Customer Services response to my complaint was that basically it was all my fault due to light sanding the brand new seating only where it was needed, not the entire surface. Also i covered it with a huge purpose made bag that allowed loads of ventilation by only lying on the arms and back, but this somehow allowed condensation to permeate the three coat of ten year woodstain and cause mould stains !!! All this was apparently not the fault of the ten year woodstain but my fault all along!!! I shouldn't have bothered and certainly won't in the future, because I won't be using Ronseal ever again, preferring to use Furniture Clinics Wood Sealer, Preserver & Protector - 5L and I urge you to do the same. PS despite the reply below, I'm still waiting

Called to enquire about a spare part for my fence sprayer, and was very happy to hear my part would be sent free of charge. Excellent customer service, well done.

The fence paint is coming off after a few months . We had a professional painter who done everything right. But ronseal will blame anything at all to get out of their responsibility . Look at other reviews on Facebook rubbish product

Do not waste your money! I bought the ronseal liming wax and honestly for the difference it's made I may as well have painted milk on the wood for a hell of a lot cheaper. Absolutely shocking products, second and last time I buy this brand!

The Ronseal customer service team responded promptly to my query. I was disappointed to get confirmation the the colour I wanted was discontinued but at least they could advise on the best match from the continuing range.

I purchased a tube of Ronseal Multi purpose Dark Ready mixed Paste Wood Filler from B&Q. I got it home and cut off the end where it is to come out from. I squeezed and squeezed, nothing came out but then when I looked at the tube, it had split in the seam at the top. I took it back to B&Q for a refund and found on the shelf most of these other tube containers, had also split. One had even been taped up! Surely this will affect the contents if air has already got in there.
This product is useless in its present container.

If I could give the product (chalky paint) and the customer service a combined score of 0 I would.
We bought chalky furniture paint for cupboard doors, and couldn’t get any sort of coverage that wasn’t patchy and a mess. Don’t buy this product.
I wrote to customer service who basically patronised me and said the wood and the application was at fault and I couldn’t have possibly put enough paint on the door (my decorator painted it in 4 coats)
I won’t be using any of their furniture paint again. And definitely wouldn’t recommend it. Instead my decorator used a Zinsser product, which I thoroughly recommend.

I moved into my current flat five years ago, and unfortunately the stove area did not have tiles, just freshly painted walls by the landlord. As I cook quite often, I was concerned about how long the walls would stay clean.
A few years earlier, I had purchased the interior varnish matt finish for some craft projects. I thought it might work well to protect the walls around the stove and save me from having to repaint them regularly. At the time, I assumed it would only last for a short while.
However, I’m amazed to say that after five years, it is still as good as the first day. Despite constant cooking, sauce splashes, oil, degreaser, and cleaning products like Cif, it continues to protect the walls perfectly.
This product is truly incredible.

Polite informative and understanding of my problem, fixed no issues thank you.