Ronseal Opiniones 789

TrustScore: 2 sobre 5

1,9

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Bought two cans of the same paint, from two different shops, yet the shade was different. Contacted customer service team, who incorrectly suggested I hadn’t stirred the cans enough. Paint was extre... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I recently purchased Ronseal midnight blue fence paint, and after three coats it’s still nowhere near midnight blue but a dark teal, so very disappointed as we had brought 18 litres. Their customer... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

I liked - I got a refund. I didn’t like having to call twice . I didn’t like that you had no call record or information of me speaking to a rep a few days earlier . I didn’t like - even after me expla... Ver más

Valorada con 1 estrellas sobre 5

Ronseal one coat forest green,not sure how this company is getting away with selling water to the public as paint,the worse paint I've ever used,one coat ? More like 3 still looks patchy,will be surpr... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de pinturas

Sobre Ronseal

Escrito por la empresa

Let's be honest. Most people don't enjoy DIY tasks. One job can turn into many. Fear not. The team at Ronseal are here to tell you exactly what you need to know to get the job done. As painlessly and as quickly as possible. And, the performance of our products mean it’ll be a while before you have to do the job again. That’s because, with Ronseal, you can be assured that our products perform exactly how we say they will. We keep our instructions and product descriptions as clear and straight-forward as possible. That way you know what you’re getting. And can be sure you choose the right tools for the job. That’s why Ronseal – Does Exactly What It Says On The Tin.

Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm

Get the job done right, first time!

Our product range covers:

Garden Woodcare
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.

Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.

We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.

Información de contacto

1,9

Malo

TrustScore: 2 sobre 5

789 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 97% de las opiniones negativas

Suele responder en menos de 48 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

What a load of rubbish

What a load of rubbish! Definitely doesn’t do what it says on the tin. I have never painted with a paint like it, doesn’t brush on or roller on, if you touch the paint you’ve just applied in a brush or rolling motion it just peels the paint back off. Waiting for it to dry now so I can rub the walls down and remove the big marks it has left behind. What a complete waste of a day and money, £36 for a tin of crap, not to mention the One Coat slogan, you can’t even apply one coat properly.
Avoid using this.
Doesn’t warrant the one star but wouldn’t let me proceed without submitting a star rating!

20 de octubre de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Hi Lisa,

Thank you for taking the time to leave a review, feedback is important to us.

We are so sorry to hear about the disappointment you've had with the application of our product. We would really like to investigate this further. We have requested further information so our customer service team can reach out to you directly.

Valorada con 1 estrellas sobre 5

Ronseal Sadly Not What I Expected

I bought the Ronseal High Performance Wood filler, and cannot complain about the quality of it sanded into the cracks and crevices of the damaged external front door. Maybe they need to change the size of the tin to let you know how much is really inside... as there was a third only inside a 275 grams tin. The main concern I have is the Ronseal Xactly Exterior Paint Colour Boost, that clearly states Rainproof in one hour, so it is painted, and fourteen hours later it does rain..and the whole door is now mottled... ?? I have photographs of the amazing finish that was done prior to the rain and was very proud of rescuing this door from decay, and now very perturbed by all the negative comments about Ronseal Products...including this one... I just thought that it did what it said on the Tin...

20 de octubre de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Hi Simon,

Thank you for taking the time to leave a review, feedback is important to us.

We are so sorry to hear about the unsatisfactory experience you have had using our product. We would really like to assist in getting this resolved for you. We have requested further information so our customer service team can reach out to you personally to investigate further.

Valorada con 1 estrellas sobre 5

Fence Life Plus disaster!

We have used ronseal fence life plus on our house cladding. We did 3 coats, with plenty of time in between but the black paint has completely faded and gone patchy, in some places right back to bare wood. This was after only 8 months and it is supposed to be good for 5 years plus! I had several months of emails back and forth with customer service who just came back with nonsense excuses so she said it would be escalated to a manager. That was 2 months ago and have heard nothing, despite chasing. This is a major headache and am very disappointed with Ronseal’s la k of response.

Have had a courteous response from Ronseal, below. But have heard nothing since from them. Being cynical, maybe by writing a message on here, they look to be supportive, but then take no further action . .

1 de junio de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Hi Annie,

Thank you so much for taking the time to leave a review, feedback is important to us.

We're sorry to hear of the unfortunate experience you have had using our product. Our commitment to customer service is of the utmost importance to us and we would greatly appreciate the opportunity to make this right for you, we will be reaching out soon to discuss more about what has occurred here.

Valorada con 1 estrellas sobre 5

We used Ronseal chalky furniture paint…

We used Ronseal chalky furniture paint dead flat Matt pink rose and it is the worst paint you could ever use. It is basically water with a touch of pink in it. It takes around 20 coats to cover a light grey kitchen cupboard do not buy.

18 de octubre de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Hello,

Thank you for taking the time to leave a review, feedback is important to us.

We're sorry to hear of the unfortunate experience you have had using our product. Once you have provided further information, our customer service team will be reaching out to you to assist in getting this resolved.

Valorada con 1 estrellas sobre 5

I was really excited purchasing the…

I was really excited purchasing the Diamond Hard garage floor paint as I have always wanted a smart looking garage and the floor is so important. I followed the instructions to the letter set about painting my floor. I allowed two days between coats and painted it a week before I went on holiday for two weeks. It says dont drive on it for 3 days, so I left it to dry/set for 21 days. Came back from holiday and really excited to drive into the garage on the new shiny floor, only to find that under where the tyres had been parked overnight the paint had lifted. To make it worse some water off the car had dripped down and it had bubbled. I now have a painted floor so no going back and horrible patches of concrete. Dont buy this product as you cant drive on it and its NOT waterproof. Tried to call customer services six times, held in a queue and then line dropped. If i could give a minus score I would. It DOESNT do what it says on the tin and they should be ashamed. I replied with the information Ronseal requested a number of times and all I got back was emails saying that they have not heard from me and closing the complaint.

16 de octubre de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Hi Steve,

Thank you for taking the time to leave a review, feedback is important to us.

We are so sorry to hear about the disappointment you've had with the application of our Diamond Hard Garage Floor Paint. We would greatly appreciate the opportunity to make this right for you. We have requested further information so our customer service team can reach out to you personally to investigate further.

Valorada con 1 estrellas sobre 5

Ronseal, rubbish paint

Ronseal, stays white, non drip, one coat, satin paint. It may stay white, it isn't non-drip and it definitely isn't one coat - one of the worst paints I have ever applied.

14 de octubre de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Hi William,

Thank you for leaving this review, feedback is important to us.

We're really sorry to hear that you're disappointed with our product. We'd really like to assist in getting this resolved for you so we have requested further information so our customer service team can reach out to you personally.

Valorada con 1 estrellas sobre 5

I had Ronseal 10 Year Woodstain…

I had Ronseal 10 Year Woodstain professional applied to my windows and doors. When it gets wet it temporarily changes colour giving unsightly patches. Ronseal cannot explain why or confirm that product efficacy is unaffected.

27 de septiembre de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Hi Nick,

Thank you for taking the time to get in touch, your feedback is important to us.

We are so sorry to hear about your unsatisfactory experience you have had using our product. We would greatly appreciate the opportunity to make this right for you. We have requested further information so we can reach out to you personally to turn this experience around.

Valorada con 5 estrellas sobre 5

Used some products wasn't very happy…

Used some products wasn't very happy with results after complaining to customer service received a full refund so can't complain thank you Ronseal.

15 de julio de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Hi Andy,

Thank you for taking the time to leave us a review.

We're so sorry to hear you had a disappointing experience using our product but we're glad our customer service team were able to find a resolution for you.

Valorada con 1 estrellas sobre 5

Ronseal Precision Pump Fence Sprayer don’t waste your money

Purchased Ronseal Precision Pump Fence Sprayer a couple of weeks ago for a large fence project. After filling the sprayer up, creating the vacuum via the pump, it spurted paint all over me/part of the fence, the nozzle seemed defective, despite cleaning down all the component parts and flushing with water it did not work, I’m so disappointed with the product. It cost under £30, its not fit for purpose, would like a refund. Interested to see that replacement nozzles can be purchased, is this a “known” manufacturing issue?

20 de septiembre de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Hi Amanda,

Thank you for taking the time to get in touch.

We would like to apologise for the unsatisfactory experience you have had and we want to assure you that this is not something we would expect from our Ronseal Precision Finish Fence Sprayer.

We have requested further information so our customer service team can reach out to you personally to investigate further. We’re extremely keen to resolve this for you and hope to chat to you soon.

Valorada con 1 estrellas sobre 5

Ronseal fence Life plus Tudor black oak…

Having a very large garden with post and rail fencing that needed painting I decided to buy 4 large tubs of Ronseal Fence Life Plus + in Dark Black Oak from Screwfix. As I had previously used Ronseal products I decided this was the right product for the job.
How wrong was I!! It took me 10 days to paint all the posts and rails giving them 3 coats in perfect weather conditions allowing a minimum of 7 hours between coats.
Was away for 2 months abroad and came back to a really disappointing scene! All the colour which when originally painted looked great is now all patchy and some areas back to the original wood colour. I have taken photos of this disaster.
I have yet again today started to paint the areas again to make them look acceptable but I feel that I'm wasting my time and energy. It states on the tin 'does exactly what it says on the tin'!!!! No where does it mention that the colour will disappear and leave the wood looking like it does and you'll need to repeat painting after 2 months!!
Very disappointed in this product.

12 de septiembre de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Hi Fiona,

Thank you for taking the time to get in touch, your feedback is important to us.

We are so sorry to hear about the disappointment you’ve had with the application of Ronseal Fence Life Plus. We would greatly appreciate the opportunity to investigate this further for you. We have requested further information so our customer service team can reach out to you personally.

Valorada con 1 estrellas sobre 5

Does exactly what it says on the…

Does exactly what it says on the tin'....SERIOUSLY WHAT A JOKE!!

I have absolutely no idea what has happened to this once SUPERB AND TRUSTED Company but like so many post Covid, they seem to have gone to the dogs.

Purchased large pots of Midnight Blue after seeing the picture of a latice decorative fence in the same colour. We're also installing in our garden makeover in two weeks time. Just like the picture ADVERTISED this is the contemporary colour we are after.

Two days I've been painting 30 of the some 150 slats and after 4 coats I'm still looking at more of an Aqua Greeny/Blue than a Midnight Blue. Yes Ive followed the instructions to the letter!! Fact is it is no where near the colour ADVERTISED ON OR AS SHOWN ON THE POT either.

Furthermore, the stain is so weak I seriously think it's been watered down at source because it just runs like a stream, and still I'm no further forward despite only having to paint one side of the slats.

We've just about given up and today purchased a tester pot of Cuprinol IRIS and it tacked to the wood with one sweep of the brush.....literally.

It's extremely unprofessional to sell such a poor product, pots I cannot get a refund for because unfortunately our garden project was pushed back four weeks due to the landscapers planned knee surgery being brought forward. B&Q returns policy is only 30 days. I should have read all the reviews of how EVIDENTLY poor Ronseals brand/products have become before purchasing this dyed water!!

19 de septiembre de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Hi Mick,

Thank you for taking the time to leave us a review, we really value your feedback.

We are so sorry to hear about the disappointment you’ve had with the application of our product and we would greatly appreciate the opportunity to make this right for you. We have requested further information so our customer service team can reach out to you personally to investigate further.

We’re keen to resolve this for you and hope to chat to you soon.

Valorada con 1 estrellas sobre 5

I am a carpenter of 50 years and have…

I am a carpenter of 50 years and have recently purchased a tin of Ronseal Dark 2 part wood filler. The filler itself does work well,however once it is sanded turns to a light almost white finish rendering it useless on dark wood. I contacted Ronseal and all they said was take it back to where you purchased it. That is not the issue,the problem is in the manufacture of this product as it doesnt work on Dark woods. I will now have to apply multiple layers of wood stain(not from Ronseal) to aquire the colour of the wood. Dont buy this product for dark wood you may as well use White.

29 de agosto de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Hi Simon, we are so grateful that you have taken the time to provide us with this feedback. Our commitment to customer service is of the utmost importance to us and we will be reaching out soon to discuss more about what has occurred here, so that we can offer you a solution.

Valorada con 1 estrellas sobre 5

After 48 years in the trade. TOTAL RUBBISH PAINT

After 48 years in the trade using quality paints I purchase a Ronseal 750ml tin of Weatherproof wood paint.
The biggest mistake was not reading reviews on this product. ABSOLUTE RUBBISH. Is the only way to describe it. Being an artist as well and fully understanding mixing colours, pigments etc. This paint is not fit for purpose. It would have to be sprayed on by someone who understands paints (I worked in a car spray shop for 2 years.
All this synthetic rubbish on the market is causing everyone issues. Plus you can not sand it as it peals like plastic.
Please do not wast your hard earned cash buying any Ronseal products…. You will regret it…
Also when Ronseal reply’s to these posts not one person has said that the matter/issue has been resolved.. WHY ?

5 de septiembre de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Hi Rod, we're grateful that you have taken the time to provide us with this important feedback and are sorry to hear of the unfortunate experience you have had using our product. Our commitment to customer service is of the utmost importance to us and we always seek to offer a resolution, so we will reach out to you personally to hear more about what has happened here.

Valorada con 1 estrellas sobre 5

Ronseal xactly interior paint…

Bought Ronseal xactly interior paint for wood, had a colour mixed in b&q. Took it home, prepped the surface, shook the tin and when I opened it was like water. Not only was the colour not what I was expecting,( b&q problem) the coverage is abysmal. (Ronseal problem) It has taken goodness knows how many coats not 2 as indicated on the tin. Very disappointed as I had hoped to use the rest of the tin on another piece of furniture…I don’t have time for that. Different paint required. Avoid unless you are trying to avoid your husband and kids and need your project to take 10x longer to complete.

31 de agosto de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Hi Carly, thanks so much for leaving this review – we’re sorry to hear that this product hasn’t lived up to your expectations on this occasion. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out to you soon and we hope that we can take this opportunity to make things right.

Valorada con 1 estrellas sobre 5

Rubbish! Shed and fence paint is more like…

Shed and fence paint is more like coloured water and just as much use! A complete waste of time and money. Utter rubbish! This is the last Ronseal product I will buy.
Despite almost constant stirring the pigment in the solution settled immediately to the bottom of the container making it almost impossible to brush on an even coat. The identical product used a year ago had weathered very poorly, thus the need for reapplication.

23 de agosto de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Hi Poppy, we’d really like to extend our apologies for the disappointment you’ve had with the application of this product. Your feedback is really important to us so we will be reaching out to discuss more about what has occurred here, so that we can offer you a solution.

Valorada con 1 estrellas sobre 5

Bought some sage green finish for an…

Bought some sage green finish for an outdoor building that just did not go on very well after five attempts bought alternative products one coat and it looks great , customer service said they would look into the problem after 3 week I contacted them again and was told not an issue with paint must have been stored wrong ,what a load of rubbish I used it the same day I bought it anyhow got some from Athol paints locally and the job looks great no thanks to Ronseal at all.still waiting for the reply to this review .6 ,9 24.

15 de agosto de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Hi Andrew, thanks so much for leaving this review - our commitment to customer service is of the utmost importance to us, we can see you on our system and will look into this for you.

Valorada con 1 estrellas sobre 5

Ronseal Quick Drying Woodstain ABSOLUTE…

Ronseal Quick Drying Woodstain ABSOLUTE RUBBISH.
It is so thin and with so little pigment that it doesn't cover ANY blemishes in the existing old sanded down paint. 24 hours after application it is full of water stains due to rain (yes that damp stuff that paint usually protects your woodwork from). It's about as much use as a chocolate fireguard. NEVER EVER AGAIN.

27 de agosto de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Thank you so much for leaving this review and we’d like to sincerely apologise for the unsatisfactory experience you’ve had. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out to you soon and we hope that we can take this opportunity to make things right.

Valorada con 1 estrellas sobre 5

Rubbish customer service and product…

Having written a review about ronseals floor wax , they quickly posted in here to say they would be in touch to offer a resolution.
Sure they did, they emailed me a number of times asking for photos of this , receipts, pi tires of the floor, then the process that I used to apply , whether I thought the colour looked strange in the tin over the course of two weeks I had over 6 emails . With the final one saying thanks for all the information this will help us to maintain quality for the future... Some resolution. So not only advertised wrong colour but wastes my time over two weeks for nothing . Awful customer service and 'nor what it says on the tin' product

22 de agosto de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Hi Jayne, thank you for the update - we’d like to sincerely apologise for the disappointment you've experienced with our response. Our commitment to customer service is of the utmost importance to us, so we'll look into this for you and follow up soon.

Valorada con 5 estrellas sobre 5

Justyna is a life saver

The most professional and polite advice from Justyna ( we both have the most beautiful name in the world). I had no idea that I will have to communicate with someone from my home country in English. Best wishes to the whole Team. Great products and great technical department!

13 de agosto de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Thank you so much for taking the time to write such a wonderful review, Justyna. We're so pleased we were able to help, and good luck with your project!

Valorada con 1 estrellas sobre 5

I have always used ronseal cupboard…

I have always used ronseal cupboard paint, with no problem
This water based one is dreadful
Ive used brushes and a roller the effect is so bad.
Never again

15 de agosto de 2024
Opinión espontánea
Logotipo de Ronseal

Respuesta de Ronseal

Hi Mary, we’re sorry to hear of the unfortunate experience you have had using our product. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out to you soon and we hope that we can take this opportunity to make things right.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más