Complete joke! Trying to withdraw and having issues for some unknown reason. Issues like this should be resolved immediately but instead I'm having to wait for a response via email. Live support were... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Tried to withdraw...tried a number of times but it kept being returned to Rose Casino...not very good🚫 customer service didnt advise..very poor..the worst ive ever encountered..another reviewer has h... Ver más
La empresa ha respondido
Possibly the best experience ever on an online casino, deposited £200 in total won £1130 on Megaways games them got a max win on gates of Olympus 1000 £4000.. Withdrawls all in my account within 24 ho... Ver más
La empresa ha respondido
I played on this casino and I was very lucky to win over £1.000 on a 25p bet. I was a little concerned that I may not get paid, as I have had bad experiences with other online casinos, but the money w... Ver más
La empresa ha respondido
Información sobre la empresa
- Casino
- también en la categoría
- Casino o apuestas online
Escrito por la empresa
Rose Casino is a fresh, vibrant online gaming destination, quickly gaining popularity among UK casino users. Offering players a unique, rose-themed experience, Rose Casino blends elegance, excitement and fun into one inviting gaming platform. With an extensive collection of games ranging from slots and jackpots to classic table games and immersive live casino action, Rose Casino caters to every player's tastes. As a fully licensed and regulated casino by the UK Gambling Commission (UKGC), Rose Casino places player safety, fairness and responsible gaming at the heart of everything it does. Players enjoy secure transactions, fast and efficient payouts, and responsive customer support available through multiple channels. Rose Casino's appealing design, combined with its intuitive, user-friendly interface, makes gaming effortless and enjoyable, whether you're playing from desktop, tablet, or mobile. Regular promotions, exciting bonuses, and a rewarding loyalty program keep players engaged and entertained. At Rose Casino, the atmosphere is always welcoming and the gaming experience is seamless. Whether you're new to online casinos or an experienced player, Rose Casino promises a reliable, stylish and enjoyable online gaming experience. Read our genuine player reviews here, or leave your own Rose Casino review to help other players discover why it's rapidly becoming a favourite among UK online casino fans.
Información de contacto
London, Reino Unido
- support@rosecasino.com
- rosecasino.com
Información importante
3,4
Medio
96 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great games
18 de agosto de 2026
Opinión espontánea
Respuesta de Rose Casino
Hey Hannah,
Thanks for taking the time to leave your review.
Great to hear you’re enjoying the games! We really appreciate the positive feedback and hope you continue to have a great experience with us.
The Rose Casino Team
www.rosecasino.com
Love this app
18 de agosto de 2026
Opinión espontánea
Respuesta de Rose Casino
Hey Danielle,
We love that you love our app!
Thanks for taking the time to tell us; we really appreciate your review.
The Rose Casino Team
www.rosecasino.com
Respuesta de Rose Casino
Hey Tracey,
We love to hear that you're enjoying our game selection, bonuses and payouts!
Make sure to opt in to our marketing emails so you don't miss out on any new offers.
Thank you for your review.
The Rose Casino Team
www.rosecasino.com
Didn't get freespins or when I spent 20…
Didn't get freespins or when I spent 20 on Big bass splash Didn't receive them either
14 de agosto de 2026
Opinión espontánea
Respuesta de Rose Casino
Hey Sarah,
Thanks for taking the time to leave your review.
We've looked into this for you and can see that your first deposit was £10, whereas the Big Bass Splash welcome offer requires a deposit of £20 or more. I can also see that you then made a further £20 deposit, so as a little gesture of goodwill, we’ve added a £2 bonus to your account.
Hopefully this helps clear things up and gives you a better experience with us going forward! 😊
The Rose Casino Team
www.rosecasino.com
Amazing
Shame about customer service but overall site is amazing
8 de agosto de 2026
Opinión espontánea
Respuesta de Rose Casino
Hey Louise,
Thanks for taking the time to leave your review.
We’re really pleased to hear you think the site is amazing! We’re sorry to hear your experience with our customer service hasn’t been quite as positive, though. We really appreciate the feedback and will make sure it’s passed on to the team.
Hopefully we can improve that side of things and give you an even better experience going forward. 💚
The Rose Casino Team
www.rosecasino.com
Absolutely disgusting
Absolutely disgusting! You can actually see how rigged they are! Self excluded
15 de agosto de 2026
Opinión espontánea
Respuesta de Rose Casino
Hi Rdol,
We’re sorry to hear you had a negative experience with us. While we don’t agree that our games are rigged, we understand that a frustrating run of results can certainly leave you feeling that way.
We’re glad to hear you’ve decided to self-exclude if you felt gambling was no longer right for you. We respect that decision and wish you all the best.
The Rose Casino Team
www.rosecasino.com
Respuesta de Rose Casino
Hey Sam,
Thanks for your 5* review; we appreciate it!
Love that you find the site easy to use, as well as enjoy our good game selection. Your feedback is valued, and we hope you continue to enjoy Rose Casino.
The Rose Casino Team
www.rosecasino.com
Free spins aren’t working and haven’t…
Free spins aren’t working and haven’t the past 3 times I’ve had emails saying I have some
10 de agosto de 2026
Opinión espontánea
Respuesta de Rose Casino
Hi Terrijo,
Thanks for taking the time to leave your review.
Please reach out to our Customer Support team, and we can investigate this further for you. If you can advise the team of which promotion you are referencing, we can look into this.
The Rose Casino Team
www.rosecasino.com
Great games
29 de julio de 2026
Opinión espontánea
Respuesta de Rose Casino
Hey Manminder,
Thank you for taking the time to leave your review.
Great games are the goal, so glad you're enjoying them as much as we do.
The Rose Casino Team
www.rosecasino.com
Very good fun.
7 de agosto de 2026
Opinión espontánea
Respuesta de Rose Casino
Hi Nanthida,
We're happy you're having so much fun here. That's what we aim for!
We really appreciate you leaving your review, so thanks for that.
The Rose Casino Team
www.rosecasino.com
Respuesta de Rose Casino
Hey Jason,
Thanks for the great review! 😊
We're really glad you're enjoying the site and finding it entertaining. Thanks for playing with us, and we hope you continue to have lots of fun! 💛
The Rose Casino Team
www.rosecasino.com
I withdrew money but as of yet I…
I played requested 2 withdrawls as payouts within 4 hours still not recieved I contacted them they said the small amount was showing but larger amount wasnt on my requests even know ive screenshot proof so now its a waiting game I have played on there sister site ivy never had a problem think this will b last time with rose casino
17 de julio de 2026
Opinión espontánea
Respuesta de Rose Casino
Hi William,
We're sorry to hear you've had this experience. We want to look into this for you, but we're unable to locate your account from your review. We've requested more information so we can investigate on your behalf.
We appreciate your patience and look forward to getting this resolved for you.
The Rose Casino Team
www.rosecasino.com
Keep away from them
Keep away from them. They lost all people details , addresses and etc,. To scammers. They to days been popping them selfs,email- we will help and etc.. now 3 weeks not even answer in emails. Total scammers. Do t care about nothing. They had to protect your personal info and now bidding ... Scammers them selfs.
EDITED - they say email we sort you out about lost my information!! Guess what they did- absolutely nothing!! Phone from scamming people ringing everyday,know my name,my surname and etc!!! You only nice here,in review pages!!!! Plus they trying block my post,as harm,and terrorism and etc???!!! Seriously.. take a grip. Pay my compensation and I will delete that post.
25 de junio de 2026
Opinión espontánea
Respuesta de Rose Casino
Hi Tom,
Thank you for getting in touch and we're sorry for the concern this has caused you.
We're sorry your emails have not had the response they should have. Please contact us at support@rosecasino.com and we will ensure your concerns are addressed properly.
The Rose Casino Team
www.rosecasino.com
Fast payouts
Withdrawals are speedy and so you are not left for days waiting for your winnings. On the negative side, I set a deposit limit of £50 per day. On the 2nd day, I played £20 but was prevented from depositing again.
24 de mayo de 2026
Respuesta de Rose Casino
Hi Margaret,
Thank you for taking the time to leave a review. We are pleased to hear your withdrawals have been speedy.
Regarding your deposit limit, we are sorry to hear this has not worked as you expected. Deposit limits can operate in different ways depending on how they are configured, and we would encourage you to contact our support team at support@rosecasino.com so we can clarify how your limit has been applied and ensure it is set up to work in the way you intended.
We hope to see you back at Rose Casino soon.
The Rose Casino Team
www.rosecasino.com
So this company has scammed me out of…
So this company has scammed me out of nearly £300 today . They have told me that I have placed £4.50 bet per spin when in fact the actual game won’t allow me to play over £1.50 per spin . I’ve tried to explain all this in emails to them and sent them the screenshots it’s like they are not even looking at the screenshots I’m sending as proof to show the game will not allow me to play more than £1.50 per spin . The following is one of the emails I’ve sent them . I’ve tried to get you to see what I am trying to explain I have screenshots that show I cannot spend more than £1.50 in one spin on that game . Secondly I’ve been trying to tell you that there is something wrong with your system because not only has my funds been swiped but when I log into my account on the homepage my balance shows as 55p but then when I go into that particular game I have been playing it shows that my balance is at 18p. I have tried again and again to explain to you that the game will not allow me to spend more than £1.50 in one spin and the screenshots I have show that . If you look at this screenshot where the + would usually be highlighted for the bet to go higher it isn’t highlighted like the - is to put the bet down . Now if you are going to carry on dismissing the information I am showing you I will have no choice but to take this matter further and will put a further complaint to the uk gambling commission and leave all this information on trust pilot. It’s only a few hundred pounds but it’s the matter of you’re doing this to me who else have you conned out of money like that .image0.png
20 de mayo de 2026
Opinión espontánea
Respuesta de Rose Casino
Hi Ahmna,
Thank you for leaving a review and for the detail you have provided. We are sorry to hear you have had such a frustrating experience and that you feel your concerns have not been properly addressed.
We want to be clear that we take technical issues and billing discrepancies extremely seriously, and the details you have described warrant thorough investigation. We would like to review the screenshots and account data you have provided as a matter of urgency.
Please contact us directly at support@rosecasino.com referencing this review and we will ensure this is escalated to the appropriate team for a full and proper investigation, rather than through the standard support queue.
The Rose Casino Team
www.rosecasino.com
Very happy so far
Very happy so far . Easy to sign up , verification sorted at sign up . Good choice of games and super quick withdrawals.
10 de mayo de 2026
Respuesta de Rose Casino
Hi Julie,
Thank you for the lovely review. We are delighted to hear the sign up and verification process was smooth, that you are enjoying the game selection, and that your withdrawals have been super quick. We hope to see you back at Rose Casino soon.
The Rose Casino Team
www.rosecasino.com
I enjoyed my first time on Rose casino…
I enjoyed my first time on Rose casino i found it easy to navigate and the withdrawals were exellent quick and easy i will definatly be recomending to all my grown up children and my friends thank you
3 de mayo de 2026
Respuesta de Rose Casino
Hi Maxine,
Thank you for such a lovely review — we are delighted to hear your first experience with us was a positive one and that the site was easy to navigate. We are especially pleased to hear your withdrawals were quick and straightforward.
We hope to welcome you and your family and friends to Rose Casino soon.
The Rose Casino Team
www.rosecasino.com
Love the games and friendly staff
Love the games and friendly staff
1 de mayo de 2026
Opinión espontánea
Respuesta de Rose Casino
Hi Sheila,
Thank you for the kind words. We are delighted to hear you are enjoying the games and that our team have made a positive impression. We hope to see you back at Rose Casino soon.
The Rose Casino Team
www.rosecasino.com
Good site but far to slow to process…
Good site but far to slow to process withdrawals other sites you get your money sometimes in minutes but ivy takes for ever
29 de abril de 2026
Opinión espontánea
Respuesta de Rose Casino
Hi Lorna,
Thank you for taking the time to leave a review and we are glad to hear you are enjoying the site overall.
We are sorry to hear your withdrawals have not been as swift as you would like. Processing times can vary depending on the payment method and any verification requirements, but we appreciate your feedback and will take it on board. If you have a withdrawal that has been outstanding longer than expected, please contact our support team at support@rosecasino.com and we will look into this for you.
We hope to see you back at Rose Casino soon.
The Rose Casino Team
www.rosecasino.com
Respuesta de Rose Casino
Hi Connie,
Thank you for taking the time to leave a review. We are sorry to hear your experience has been disappointing.
All casino games at Rose Casino are provided by fully licensed suppliers and use independently tested random number generators, meaning every outcome is entirely random and cannot be influenced by the casino. We understand that significant losses can be distressing.
If you ever feel your gambling is causing you concern, free and confidential support is available through BeGambleAware at www.begambleaware.org. You can also contact our support team at support@rosecasino.com if you would like to discuss responsible gambling tools available on your account.
The Rose Casino Team
www.rosecasino.com
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.