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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary alwa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Gary Thompson came out to repair my son’s wheelchair and really went out of his way to do so . Extremely caring towards the understanding of a person who relies on a wheelchair 24/7 and is unable to w... Ver más

Valorada con 5 estrellas sobre 5

Gary Thompson did an excellent job of refitting a part to my wheelchair which had fallen off some days earlier. He also noticed that the left hand armrest was damaged and following a short visit to hi... Ver más

Valorada con 5 estrellas sobre 5

Very helpful and polite happy to answer our questions also a professional service provided when my wheelchair was checked thoroughly and a return visit to change a wheel and the footplate changed to... Ver más

Información sobre la empresa

  1. Proveedor de equipos de asistencia para la movilidad

Escrito por la empresa

Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

828 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 91% de las opiniones negativas

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4,8

Todas las opiniones

(828)

530 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Wheelchair repair team Ross care

I'm always pleased with the service Ross Care provide..Gary Thompson was the service man today,he called before he arrived to let me know he's on his way. He provided quick service and was very friendly guy. Thank you Gary.

22 de abril de 2026
Opinión espontánea
Logotipo de Ross Care

Respuesta de Ross Care

Hi Ghosia, thank you for your kind review. We’re glad Gary provided friendly and efficient service and kept you informed, and we’ll pass this on to the local manager.

Valorada con 5 estrellas sobre 5

Leg strap options

The guy was informative and went through our various options with us regarding our enquiry

21 de abril de 2026
Opinión espontánea
Logotipo de Ross Care

Respuesta de Ross Care

Hi Tom, thank you for your review. We’re pleased the engineer was informative and helped you explore the available options.

Valorada con 5 estrellas sobre 5

Sean Taylor

Sean Taylor

I recently used this wheelchair service and was genuinely impressed with the level of care and professionalism throughout. From the first point of contact, everything was handled efficiently and with a friendly attitude. The team was punctual, respectful, and clearly experienced in assisting people with mobility needs.

What stood out most was their attention to detail and willingness to go the extra mile to ensure comfort and safety. The equipment was clean and well-maintained, and the entire process felt smooth and stress-free.

It’s not always easy to find services you can fully rely on, but this team did a consistently good job. I would definitely recommend them to anyone in need of dependable wheelchair support.

21 de abril de 2026
Opinión espontánea
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Respuesta de Ross Care

Hi Leck, thank you for your detailed and thoughtful feedback. We’re delighted to hear about your positive experience and the team’s professionalism, and we’ll ensure this is shared with the local manager.

Valorada con 5 estrellas sobre 5

Ross Care Wheelchair service

One of Ross care's engineers Gary Thompson has been out to my son a few times now both in school and at home for wheelchair repairs. He always goes above and beyond to ensure a professional service and has a friendly and approachable nature. He is a hard worker and takes pride in his work, ensuring the safety and comfort of my son . If only everyone could be as helpful as him 🙂 thank you Gary.

21 de abril de 2026
Opinión espontánea
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Respuesta de Ross Care

Hi Hayley, thank you for your lovely feedback. We’re pleased Gary continues to provide such reliable and supportive service, and we’ll pass your comments to the local manager.

Valorada con 5 estrellas sobre 5

Sean Taylor came to fit a stump board…

Sean Taylor came to fit a stump board to my Dad's wheelchair today at Newquay Community Hospital. He was efficient, friendly and the service provided was faultless.

20 de abril de 2026
Opinión espontánea
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Respuesta de Ross Care

Thank you for your feedback. We’re glad Sean provided efficient and friendly service, and we’ll ensure this is passed on to the local manager.

Valorada con 5 estrellas sobre 5

The Gentleman was very polite and…

The Gentleman was very polite and professional,he showed great patience and his presentation of the wheelchair was extensive

20 de abril de 2026
Opinión espontánea
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Respuesta de Ross Care

Hi Michael, thank you for your review. We’re pleased the engineer provided a professional and thorough service.

Valorada con 5 estrellas sobre 5

Very good service

Very good service, friendly and efficient.

16 de abril de 2026
Opinión espontánea
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Respuesta de Ross Care

Hi Mrs Bark, thank you for your kind feedback. We’re pleased you found the service friendly and efficient.

Valorada con 5 estrellas sobre 5

Gary Thompson out of hours wheelchair…

Gary Thompson out of hours wheelchair engineer was very understanding and dedicated to make sure the job is done ASAP

18 de abril de 2026
Opinión espontánea
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Respuesta de Ross Care

Hi Mohammed, thank you for your kind feedback. We’re pleased Gary was able to provide prompt out of hours support and get everything sorted, and we’ll pass this on to the local manager.

Valorada con 5 estrellas sobre 5

Brilliant service from Gary Thompson

Gary Thompson came to fix wheelchair friendly Gary was professional and knew his job ,came out of hours and got everything working again cannot fault him at all brilliant service brilliant chap credit to service

17 de abril de 2026
Opinión espontánea
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Respuesta de Ross Care

Hi Lisa, thank you for your fantastic feedback. We’re delighted Gary could get everything working again and provide such a professional service, and we’ll share your comments with the local manager.

Valorada con 5 estrellas sobre 5

Sean Taylor provided an excellent…

Sean Taylor provided an excellent service repairing Lilli’s wheelchair.
Thank you so much.
Geoff and Lilli

17 de abril de 2026
Opinión espontánea
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Respuesta de Ross Care

Hi Geoff, thank you for your kind review. We’re pleased Sean provided an excellent repair service for Lilli’s wheelchair, and we’ll pass your feedback to the local manager.

Valorada con 5 estrellas sobre 5

Jason Tbllins was terrific

Jason Tbllins was terrific. He fixed the issues I had straight way. He helped me understand the Issue and gave me a step by step explanation as he was working on the issues at hand. first time experience of anyone doing that for me.

17 de abril de 2026
Opinión espontánea
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Respuesta de Ross Care

Hi Amaan, thank you for your detailed feedback. We’re glad Jason resolved the issue quickly and took the time to explain everything clearly, and we’ll share this with the local manager.

Valorada con 5 estrellas sobre 5

My partner had Hugh as our engineer

My partner had Hugh as our engineer, an we can’t fault him he’s wonderful takes his time, on the job he’s completing.
He’s always happy to have a chat, happy, cheerful great experience all round.

17 de abril de 2026
Opinión espontánea
Logotipo de Ross Care

Respuesta de Ross Care

Hi Kim, thank you for your lovely feedback. We’re pleased Hugh provided such a friendly and thorough service, and we’ll ensure your comments are passed to the local manager.

Valorada con 5 estrellas sobre 5

The Engineer Sean Taylor was very…

The Engineer Sean Taylor was very patient answered my questions,He explained what he was doing when he was servicing the chair .

17 de abril de 2026
Opinión espontánea
Logotipo de Ross Care

Respuesta de Ross Care

Hi Simon, thank you for your review. We’re pleased Sean took the time to explain everything clearly during the service, and we’ll pass this on to the local manager.

Valorada con 5 estrellas sobre 5

Gary Thompson was say kind and caring…

Gary Thompson was very kind and caring when he delivered the equipment. Explained everything I needed to know. Offered to help with getting me some water when I struggled to catch my breath back. Very kind and caring person. A true asset to this company.

15 de abril de 2026
Opinión espontánea
Logotipo de Ross Care

Respuesta de Ross Care

Hi there, thank you for your kind feedback. We’re delighted Gary provided such caring and supportive service, and we’ll share your comments with the local manager.

Valorada con 5 estrellas sobre 5

Ready for my holiday now.

When my wheelchair arrived there were no clips under the arms so today Sean Taylor came and fitted them. He was friendly and showed us how to remove them if we needed to. Then left and wished us a happy holiday
(My husband obviously told him we were going and it is my 1st holiday with a wheelchair) Thank you for your good service and support. Sue Wherry

16 de abril de 2026
Opinión espontánea
Logotipo de Ross Care

Respuesta de Ross Care

Hi Susan, thank you for your lovely review. We’re pleased Sean was able to help and ensure everything was set up properly ahead of your holiday, and we’ll pass your feedback to the local manager.

Valorada con 5 estrellas sobre 5

Gary Thompson rescued me a very nice…

Gary Thompson rescued me a very nice man friendly and very helpful
Thank you, Gary, for your help

16 de abril de 2026
Opinión espontánea
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Respuesta de Ross Care

Hi Z Akhtar, thank you for your kind words. We’re pleased Gary was able to assist you and provide such helpful service, and we’ll share your feedback with the local manager.

Valorada con 5 estrellas sobre 5

Gary is always so helpful!

16 de abril de 2026
Opinión espontánea
Logotipo de Ross Care

Respuesta de Ross Care

Hi Leanne, thank you for your feedback. We’re glad Gary continues to provide such helpful support, and we’ll pass this on to the local manager.

Valorada con 5 estrellas sobre 5

Sean Taylor, Ross Care

Sean Taylor from Ross Care visited to fix the brakes on a wheelchair. He was really friendly, sorted the issue in no time, and also pumped the tyres up to save me a job. Would definitely welcome him back.

8 de abril de 2026
Opinión espontánea
Logotipo de Ross Care

Respuesta de Ross Care

Hi Kevin, thank you for your kind feedback. We’re glad Sean resolved the issue quickly and went the extra mile, and we’ll pass your comments to the local manager.

Valorada con 5 estrellas sobre 5

The engineer that came today was Sean…

The engineer that came today was Sean Taylor. He contacted me prior to his arrival which was helpful. This is not the first time that we have met Sean, on each occasion he has been, friendly and polite. When speaking Sean addressed both myself and also the disabled client which made him feel included and valued. Sean is knowledgeable and patient. On this occasion, upon seeing the client seated in the wheelchair, he identified postural issues and made a recommendation that would help the client to be seated more comfortably upright in the wheelchair. Sean also very kindly lifted the wheelchair from the back of my car and assembled it for me as I was unable to do so myself due to an injury. We are both grateful for the help we received today and are looking forward to getting out and about with the wheelchair!

16 de abril de 2026
Opinión espontánea
Logotipo de Ross Care

Respuesta de Ross Care

Hi Joanne, thank you for your detailed and thoughtful feedback. We’re delighted Sean provided such attentive and supportive service and ensured everything was set up for comfort, and we’ll share your comments with the local manager.

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