Cant fault the staff especially Anna and Anna! Maxi loves going there and the daily updates of her doing zoomies all around the outdoor area reflects that. It’s never easy leaving your dog in someone... Ver más

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We were so anxious cause our baby dog is a rescue and doesn’t like other dogs or strangers and we weren’t sure how it will go. But once we met Ella she was full of confidence and she knew exactly what... Ver más
We couldn’t be happier with the care our dog receives. The team has been absolutely wonderful—sending daily photos and updates, which gives us real peace of mind while we’re away. It’s clear how m... Ver más
La empresa ha respondido
We did a confidence stay with Royvon as we have a dog who is extremely anxious and reactive at times, and wanted to see how he would cope in this environment. Chloe was absolutely fabulous working wit... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
About Royvon Dog Hotels & Training At Royvon, we’re passionate about helping dogs thrive. With over 60 years of experience, we provide expert-led dog training and high-quality boarding services tailored to each dog’s individual needs. Whether your dog is staying for a holiday or a transformational training stay, our goal is to ensure they feel safe, enriched, and loved—just like they would at home. We offer a range of services including: Classic Boarding with owner-selected enrichment options Tailored Boarding with Daily Training for dogs needing structure, learning, and support Confidence-building stays for dogs needing extra care or behavioural help With three locations in the UK and a team of caring professionals, we’re here to support your dog’s happiness and development—whether they’re with us for a short stay or a longer journey. We love what we do, and we’re proud to have earned the trust of thousands of dog owners over the years. Your feedback helps us grow and continue delivering the best for the dogs in our care.
Información de contacto
Royvon Dog hotel and Training, kt109aw, ESHER, Reino Unido
- darren.james@royvon.co.uk
- royvon.co.uk
Ha contestado el 66% de las opiniones negativas
Suele responder en menos de 1 mes
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Meet and Greet
We were so anxious cause our baby dog is a rescue and doesn’t like other dogs or strangers and we weren’t sure how it will go. But once we met Ella she was full of confidence and she knew exactly what she was doing our Bonnie didn’t react at all or bark. We were so at ease the whole meet and greet. Ella showed us around and answered all our questions. We will definitely book a confidence stay next and take it from there.
Royvons is great!
Cant fault the staff especially Anna and Anna! Maxi loves going there and the daily updates of her doing zoomies all around the outdoor area reflects that. It’s never easy leaving your dog in someone else’s care but when their tail wags non stop and the eagerness to get through the gate makes it alot easier! Thanks Royvons - can’t recommend enough.
Disappointing Confidence Stay.
Our 8 month old Cocker spaniel came here as a confidence stay (2 days & 1 night) to see how well he did before deciding on a 3 week residential training stay.
We were quite disappointed with both the 30 minute meet and greet the carer and the 30 minute handover at the end of the stay as both were less than 10 mins and had very little information and what information we did get was prized out of the team and the report written had very little other than he did well and enjoyed himself which I have no reason to think he didn't but as owners we are left not confident.
We couldn’t be happier with the care…
We couldn’t be happier with the care our dog receives. The team has been absolutely wonderful—sending daily photos and updates, which gives us real peace of mind while we’re away. It’s clear how much attention and affection they give to every dog.
Our dog is always so excited to go back, which says everything about the environment and care provided. On top of that, the team has been incredibly helpful and flexible when it comes to bookings, making the whole experience smooth and stress-free for us.
Highly recommend to anyone looking for a reliable and caring place for their dog!

Respuesta de Royvon Dog Training
Kaiser re fresh training
Excellent dog training wonderful staff couldn’t recommend more highly

Respuesta de Royvon Dog Training
Thank you
Had updates each day regards to how the dog was doing along with photos
As we left on the day I was collecting a member of staff came up to say goodbye to him.
He was well looked after.
Thank you all

Respuesta de Royvon Dog Training
I would highly recommend Royvon
I would highly recommend Royvon. Our dog Betty had a fantastic two week stay. She was very well cared for by all the staff and came home a very happy Pup!
Special thanks to Kelsey and Tilly who looked after, cared for and trained Betty so well - we really loved the daily updates we received!
I will definitely be sending Betty to stay at Royvon again.

Respuesta de Royvon Dog Training
Royvon Merthyr
Bit trepidacious about dropping our dogs here as they’d only been to the Bridgend one. Needn’t have worried! The staff were great (some relocated from Bridgend) and our two were well looked after. We’ll be back next month.

Respuesta de Royvon Dog Training
A great experience
A great experience, very informative and really helpful to guide us on our journey to train Marley

Respuesta de Royvon Dog Training
Confidence Stay
We did a confidence stay with Royvon as we have a dog who is extremely anxious and reactive at times, and wanted to see how he would cope in this environment. Chloe was absolutely fabulous working with him and providing us updates throughout as worried owners. They ensured he was comfortable and acclimating throughout, and in the end he had a brilliant time. I cannot recommend the confidence stays enough if you are concerned whether this may be the right fit for your dog.

Respuesta de Royvon Dog Training
As a vet, I was disappointed regarding the levels of care
I used this service over the Christmas period last year and, unfortunately, my experience was disappointing overall.
Prior to drop-off on the 20th, I completed all requested forms (requested the day before) and also provided a printed document outlining both dogs’ personalities and, importantly, their dietary requirements. Both dogs require very specific diets due to medical needs—one has allergies and the other is prone to gastrointestinal upset—so this was clearly documented.
During their stay, I received some email updates. While the environment itself felt more akin to a shelter setting (with noticeable odour and frequent barking), I was reassured at the time that they were being cared for.
However, upon collection, it became clear that there had been a significant error with their feeding. Despite the documentation provided, the food was incorrectly labelled, and a 1.5 kg bag intended for one dog was fed to my 32 kg dog over approximately three days. After that, both dogs were fed the same food. As a result, one dog experienced an allergy flare-up and the other developed diarrhoea. Which I had pictures of.
I raised this with the team after collection. Initially, there was some confusion and denial. The issue was eventually acknowledged, but I was didn't like that I had not been contacted during the stay when the feeding error occurred. Communication was slow and, at times, confused on their end which give me a sense of total lack of organisation and oversight.
While I appreciate that the Christmas period can be busy, this was a paid premium period (approximately £800 in total), and I would have expected a higher level of care and attention—particularly regarding health-related requirements. I was not actively seeking a refund, but given the circumstances, I believe it would have been appropriate for this to be offered (which wasn't).
On a positive note, the training service provided was good. However, as a Vet myself, I found the standard of care regarding the dogs’ health and dietary needs to be well below expectations.
Great!
Great! Its so lovely being able to leave the dog somewhere you can trust and know that they are cared for and treated so well. We are so lucky to have found them. We wouldn't use anywhere else! Thanks to the team and especially Ella for taking such good care of Prim on her last visit.
This was the first time I have left my…
This was the first time I have left my rescue bordeaux in 7yrs, He can be reactive to certain people and I was so nervous to leave him but was immediately put at ease, the professional way my boy was handled as soon as we arrived was outstanding, the handler was so confident and professional, it 100% put my boy at ease and he just wandered off with the handler, not a care in the world, daily honest updates put me at ease and I would 100% be confident to leave him in the future, what an amazing team 10 out of 10.
Professional, friendly, experts in dog care.
The company's approach to dog care made the experience really positive. As soon as we arrived it was clear that they had a really positive approach. Everyone we saw interacted well with our dog (Edna), who can be reactive and nervous. She showed no signs of anxiety and was immediately comfortable with her carer, Yvonne.
We received reports and pictures about what Edna has getting up to which was very reassuring. I was concerned that Edna would be anxious and not eating but she ate every meal - a clear sign that she was feeling comfortable. She was very happy when we collected her. I would highly recommend Royvon.
Perfect place for my anxious girl
I took my very anxious girl Maggie for a confidence stay at Royvon Merthyr. What an amazing experience, they really took the time to get to know here and have given me so much peace of mind leaving her when we do go away.
Maggie is a rescue who struggles being away from us, she’ll shake uncontrollably and there is no way she will interact with anyone.
It was nice to see pictures of her playing and enjoying time there. She even went back to the handler when we picked her up for fusses. We will continue to take her for Daycare until we need to leave her for an extended time so that her confidence will build.
Give it a go, it doesn’t break the bank, fabulous!
I had an hour with a trainer, I have two new German shepherds that were for their breed, a little anxious on a lead. I booked in for nearly an hour at very short notice.. All that fear went out of the window. Money really well spent. Been out today the day after, still a little nervous and we didn’t venture too far but much improved. It was a pleasure to see them sniffing and engaging. Slow process but they are so young and impressionable.onwards and upwards. Highly recommended.
Cannot wait for puppy classes next.
Thank you Royvon!
Our dog thoroughly enjoyed her stay
Our dog thoroughly enjoyed her stay. We welcomed the regular reports and photos which enabled us to enjoy our break knowing our dog was happy and well cared for
Very good and Monty well looked after
New experience to Kennels
New experience to Kennels
All went smoothly and good to have pictures and report the next dsy.
Staff seem very kind and helpful
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







