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Royvon Dog Training Opiniones 

213
TrustScore: 4.5 sobre 5

4,7

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Valorada con 5 estrellas sobre 5

We tried out dog boarding with Royvon for our two Labradors on the recommendation of a friend, and we were not disappointed. From the first communication to the pick up and return home, everything wen... Ver más

Valorada con 5 estrellas sobre 5

I started bringing Ari to Royvon five years ago. I won’t consider another kennel. He enjoys himself tremendously doing all the activities. The genuine interest that every trainer has in all the dogs i... Ver más

Valorada con 5 estrellas sobre 5

We have been using Royvon for several years and we trust them with our mini Pom after a couple of stressful episodes with other dog sitters/kennels that were poor. Their updates are always well appre... Ver más

Valorada con 5 estrellas sobre 5

All the staff are friendly and all remember your dogs name when you book again, seeing the photos each day of your dog playing puts your mind at rest when you are on holidays. Most of all seeing our d... Ver más

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Información sobre la empresa

  1. Entrenador/a de perros
  2. Guardería para perros
  3. Residencia canina
  4. Servicio de alojamiento para mascotas

Escrito por la empresa

About Royvon Dog Hotels & Training At Royvon, we’re passionate about helping dogs thrive. With over 60 years of experience, we provide expert-led dog training and high-quality boarding services tailored to each dog’s individual needs. Whether your dog is staying for a holiday or a transformational training stay, our goal is to ensure they feel safe, enriched, and loved—just like they would at home. We offer a range of services including: Classic Boarding with owner-selected enrichment options Tailored Boarding with Daily Training for dogs needing structure, learning, and support Confidence-building stays for dogs needing extra care or behavioural help With three locations in the UK and a team of caring professionals, we’re here to support your dog’s happiness and development—whether they’re with us for a short stay or a longer journey. We love what we do, and we’re proud to have earned the trust of thousands of dog owners over the years. Your feedback helps us grow and continue delivering the best for the dogs in our care.


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4,7

Excelente

TrustScore: 4.5 sobre 5

213 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

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(213)

78 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The best doggy day care and doggy…

The best doggy day care and doggy hotel. I would not trust our gorgeous girl with any other company.

5 de agosto de 2024
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Respuesta de Royvon Dog Training

Thank you so much for your heartfelt review! It means the world to us that you trust us with your gorgeous girl. We strive to provide the very best care, and we're thrilled to be your top choice for doggy day care and boarding. We look forward to many more fun and happy visits with her! 🐾

Valorada con 5 estrellas sobre 5

A great resource

We love Royvon playhouse simply because Alvin our dog gets so excited everytime we pull into the car park. We are reassured that he is very well looked after by an experienced team.

8 de septiembre de 2024
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Respuesta de Royvon Dog Training

Thank you for sharing your experience! It’s wonderful to hear that Alvin gets so excited when arriving at Royvon Playhouse—his enthusiasm says it all! We’re glad that our experienced team helps you feel reassured about his care. We love having Alvin with us and look forward to seeing him again soon! 🐾😊

Valorada con 5 estrellas sobre 5

Excellent as always

Excellent as always

29 de agosto de 2024
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Respuesta de Royvon Dog Training

Thank you for your continued trust and support! We're thrilled to hear that your experience with us remains excellent. We look forward to always providing the top-notch care you and your furry friend deserve!

Valorada con 5 estrellas sobre 5

A professional company and my dog is…

A professional company and my dog is always happy staying there

7 de septiembre de 2024
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Respuesta de Royvon Dog Training

Thank you for your kind words! We're so pleased to hear that your dog is always happy staying with us. Providing professional care and ensuring our guests are content is our top priority. We look forward to welcoming your dog back for more happy stays in the future!

Valorada con 4 estrellas sobre 5

Dogs should be well looked after.ter.

Bailey only stayed one night , he seamed fine when we got him home.

3 de julio de 2024
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Respuesta de Royvon Dog Training

Thank you for your feedback. We're glad to hear that Bailey seemed fine when you got him home after his stay. Our team is committed to ensuring all dogs are well looked after during their time with us, even for shorter stays. If you have any concerns or suggestions, please don't hesitate to reach out—we're always here to help!

Valorada con 4 estrellas sobre 5

Great place, bad pricing

Great place and staff are amazing, dog always enjoys but the prices are becoming extortionate since Royvon took over.
Have gone from paying £35 a night when it was Fur Indoors (Bridgend), to £62 for a one night stay now it's Royvon Bridgend. Starts at £50 then £5 add-on for "high peak surcharge" (summer months) and another £7 for "late pick up fee", although there is no discount for late drop off. I still recommend the place to friends but advise them all they need deep pockets now it's part of a corporate chain.

19 de agosto de 2024
Opinión espontánea
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Respuesta de Royvon Dog Training

Thank you so much for taking the time to leave a review and we are so happy to hear that you recommend Royvon.
We had to make some tough decisions when we took on Fur Indoors as it was running at a loss and was not sustainable as a business. We didn't want to compromise on care or quality of the fun dogs have with us so we have had to make significant changes to the pricing. We are definitely not a corporate chain, we are a family-run business, started in Merthyr in 1959 and still run by the same family. On a side note, you might be interested in our referral scheme which was created for people who recommend Royvon, like you, and will save you some money when you book services if new customers sign up! https://royvon.co.uk/recommending-royvon/

Valorada con 5 estrellas sobre 5

Long-time customer

I am a regular and long-time Royvon customer and they are consistently and fantastically awesome. Not sure what more I can add, apart from that! Would highly and wholeheartedly recommend them.

3 de junio de 2024
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Respuesta de Royvon Dog Training

Thank you for taking the time to leave a review, we love to hear how our customers enjoy what we provide! We love having Teddy come and stay, and are looking forward to seeing him again!

Valorada con 5 estrellas sobre 5

Friendly staff

Friendly staff, good communication and feed back. Dogs are always happy to go with staff. Really secure premises.

5 de agosto de 2024
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Respuesta de Royvon Dog Training

Thank you for taking the time to leave a review, we're so glad that Hershey and Tattie love to come here and that you enjoy our services!

Valorada con 5 estrellas sobre 5

I feel confident that my dogs are safe…..

I feel confident that my dogs are safe and well cared for at Royvon. The staff are very helpful and friendly and my dogs love them. There’s a great range of activities for them to take part in so their differing needs are well met. I enjoy receiving regular updates about their stay. The latest stay was 12 days and they are happy and healthy on their return home.

4 de agosto de 2024
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Respuesta de Royvon Dog Training

Thank you for taking the time to leave a review, it's great to hear that Kuma and Mischa love our staff and the activities they get to do! We prioritise being able to provide bespoke services for each dog, as we know each individual has their preferences and unique character!

Valorada con 5 estrellas sobre 5

Luca's experience at Royvon

We wanted to trail run a stay for Luca as we wanted to go on holiday and he's never been away from us. Luca initially stayed overnight, then 2 nights and eventually 10 days. We could tell he thoroughly enjoyed his stay and we were well updated daily on his progress with pictures, videos and reports. This gave us piece of mind and kept us happy, knowing he was well looked after and cared for while we were away. We can't thank the staff enough for taking care of our baby boy - who we know can be a bit of a handful. Thanks to everyone at Royvon!

19 de junio de 2024
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Respuesta de Royvon Dog Training

Thank you for taking the time to leave a review, the Overnight Evaluation is a fairly new service- and we're so glad that it has worked well for Luca and yourselves. We know that coming to a new kennels can be a strange experience for our dogs, so it's important to us that they are introduced properly and feel at home with us!

Valorada con 5 estrellas sobre 5

Excellent

Knowledgable, kind and patient training that is professionally delivered.

29 de julio de 2024
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Respuesta de Royvon Dog Training

Thank you for taking the time to leave a review, it's always fun to see Ziva for our 1:1 training sessions and watch her grow and progress!

Valorada con 5 estrellas sobre 5

Another amazing stay

Lola has been to stay with the Guys again and loves it with them
Her bestie is Loius who mainly walks and looks after her and we love getting the enrichment reports when they’ve been on thier woodland walk
Lola had a bath this time before coming .
All amazing and she is looking forward to seeing you soon

2 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

No refund poor communication

We cancelled our boarding with you. After multiple attempts at getting my large refund back I have still heard nothing. Your Bridgend branch is so hard to get in contact with. I have emailed you used your online account contact form I have used what's app. We have even used the old phone method with no answer. Your customer service really does need to be looked at. I am very disappointed by your silence.

14 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bertie is now just over 2 and has gone…

Bertie is now just over 2 and has gone to Royvon for puppy training and boarding. I cannot praise the staff highly enough. They really care about the dogs and that means so much to us when we have to go away.
An amazing team - we are very grateful. Thank you.

19 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Training with Mimi

I had a six week training course with Mimi. She was amazing. Not only she taught and corrected so much with my dog but she also taught me so much. Now both my dog and I understand each other a lot better. Whenever I say Mimi’s name, my doggie gets so excited. I strongly recommend Mimi if you have an introvert dog like mine.

8 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

THEY DIDNT FEED OUR PUPPY.

THEY DIDNT FEED OUR PUPPY.

When we collected our puppy from Royvon he was very lethargic. We looked at the food we'd measured out for him, and it was virtually untouched.

After admitting they hadn't fed him, Royvon firstly gave the excuse that it was a busy time of the year for them, then subsequently changed the excuse saying that staff didn't realise he was still there.

He also came back covered in a rash that he still hasn't fully recovered from.

Finally we only received photos for one of his enrichment sessions and received no reports at all. When questioned about this, Royvon stated that staff had deleted them. We strongly suspect he didn't receive the remainder of his enrichment sessions or toilet breaks that we paid so much money for.

9 de septiembre de 2023
Opinión espontánea
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Respuesta de Royvon Dog Training

We take your complaints and issues very seriously. As we are already investigating these issues and in touch with you directly, we won’t go into full details here. However, to help other people understand this situation and the contrast of this review to our other five-star reviews, we would like to note the following:

Your puppy was fed to schedule for the lunch, dinner and breakfast meals that he was with us. He was due to have a final lunch before check out and human error meant that this meal was missed for which we deeply apologise, and we are currently changing our systems to make sure this cannot happen again.

All enrichment activities were completed on both Saturday and Sunday. All sessions are time-stamped by the team member who carried out the session and our system shows these were all complete. While customers receive photograph/s of their dogs each day during an enrichment activity, we do not suggest anywhere that there will be photographic evidence of every activity selected.

We are sorry to hear about Joey’s skin reaction. It is impossible for us to know whether this was in response to something in the environment at Royvon or before or after his stay. In his enrichment session, we used our usual high-value treats for training which included ham and cheese, as there were no notes about any kind of allergy. Of course, as Joey is young this may be a new allergy which we would recommend a vet advise on. Likewise, Joey used our pool on Saturday afternoon which could possibly have caused an irritation.

Trust Pilot doesn't allow us to add images here but you can scroll this link to view Joey during his one-night stay at Royvon https://www.instagram.com/s/aGlnaGxpZ2h0OjE3OTUzOTUzMzIzNDMzNjIw?story_media_id=3201036533439470112&igshid=MzRlODBiNWFlZA==

Valorada con 5 estrellas sobre 5

Pip…loved her break

We left our 8yr old border collie Pip with Royvon for 3 nights whilst we were away. Although Pip has been a regular at doggie daycare for 5 yrs she has never been away from any of the family overnight before.

We needn’t have worried. The team at Royvon are extremely professional and facilities there are first class. Everything was organised in advance and the hand over seamless. We booked a larger room, play and walks…it was well worth doing so. The updates we received daily showed us just how much fun Pip was having and reassured us that this was the right decision.

I cannot thank the team enough for looking after Pip and I wouldn’t hesitate to recommend Royvon Esher. I am more than happy to book Pip in again…money well spent and if I could give 6 ⭐️ I would.

6 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Romeo is an amazing trainer

Romeo is an amazing trainer - he is really great with large breeds and gives you the confidence and training to further his initial training. He is fantastic dealing with issues such as reactivity and re-socialisation. Our dog also trusted him and enjoyed the reward based training. She is so much calmer and enjoying her life much more due to Romeo.

2 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Nothing but praise for the company

Nothing but praise for the company. My dog has been looked after and trained by Royvon (Nake) from about 2012 since she was three years old. There has always been a personal touch from the owner Darren, Reception staff, Nake, Romeo and other staff. My dog is sometimes dog on dog reactive and they knew exactly how to handle her right from the start. I have recommended Royvon to a fair amount of dog walkers who were struggling with their dog. Although it is some distance for us to travel to drop her off, distance is no problem for the peace of mind I have that my dog is safe with staff who love the dogs. It's amazing that I can check in every day to see her photos and videos. So, thank you Darren and Royvon staff for looking after Sophie so well over the last 10 years. Long may it continue! God bless your business.

31 de enero de 2023
Opinión espontánea

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