Ruby UK Opiniones 2348

TrustScore: 4.5 sobre 5

4,5

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

NOW OFFERED REPLACEMENT so all good and settled Thank you My carpenter said that this cladding was completely unusable and he would not use it for cladding my dorma windows as it would be a waste of... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... Ver más

Valorada con 4 estrellas sobre 5

Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Great gates. I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Zona BBQ
  3. Jardín
  4. Vivero
  5. Tienda de mobiliario para jardín
  6. Ferretería

Escrito por la empresa

Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 81% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Pleased with quality of door

Good quality door and delivered quickly

20 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hi John,

Thank you for your kind review.

We’re delighted to hear that you’re pleased with the quality of your door and the quick delivery. It’s great to know you had a positive experience with us.

We really appreciate your feedback and hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Valorada con 5 estrellas sobre 5

Swift service

Swift, friendly service. Timber products that are difficult to find.
Very happy with Ruby!

19 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hi Mary,

Thank you for your wonderful review.

We’re delighted to hear that you were pleased with our swift and friendly service, and that you found the timber products you were looking for.

We really appreciate your feedback and hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Valorada con 5 estrellas sobre 5

Exchange the gate when the wrong size…

Exchange the gate when the wrong size was delivered. Fast turn around and good delivery service.

24 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hi Martin,

Thank you for your kind review.

We’re pleased we were able to resolve the issue quickly and arrange an exchange for the correct gate. It’s great to hear you were happy with the turnaround and delivery service.

We really appreciate your feedback and hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Valorada con 5 estrellas sobre 5

It looks great

It looks great

24 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hi Arthur,

Thank you for your review.

We’re delighted to hear that you’re pleased with how it looks. We really appreciate your feedback and hope you enjoy your purchase.

Kindest Regards,
Lydia
Ruby

Valorada con 5 estrellas sobre 5

The delivery was well on time even…

The delivery was well on time even though we were out it was safely left out of sight.
Good job.

18 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hi Roger,

Thank you for your kind review.

We’re pleased to hear that your delivery arrived on time and was safely left for you. It’s great to know you were happy with the service.

We really appreciate your feedback and hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service

17 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hi Peter,

Thank you for your kind review.

We’re delighted to hear that you found our service brilliant. Your feedback is greatly appreciated, and we hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Valorada con 5 estrellas sobre 5

Reasonable price and quality

Reasonable price and quality, delivered quickly and kept informed on the date to be delivered

17 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hi Gary,

Thank you for your kind review.

We’re pleased to hear that you were happy with the quality and pricing, as well as the quick delivery and communication throughout. Keeping our customers informed is very important to us.

We really appreciate your feedback and hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Valorada con 1 estrellas sobre 5

Absolutely disgusting

Absolutely disgusting.
Two deliveries of timber smashed to pieces, with no care to package properly.
Delivered by a third party deliberately in the evening so as to miss the customer.
Zero customer services

12 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hello James,

Thank you for taking the time to leave us feedback. I’m so sorry that your experience has resulted in a negative review.

I can see that we are already in discussions regarding your replacements, and I hope this has made the process a slightly better experience for you. My sincere apologies again that your original deliveries arrived damaged.

We appreciate your patience while we get this sorted! 😊

Kind Regards
Kate
Ruby

Valorada con 5 estrellas sobre 5

Good quality garden gates delivered…

Good quality garden gates delivered promptly.

19 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hi David,

Thank you for your kind review.

We’re delighted to hear that you’re pleased with the quality of your garden gates and the prompt delivery. It’s great to know you had a positive experience with us.

We really appreciate your feedback and hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Valorada con 4 estrellas sobre 5

Great gates.

Great gates.
I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating. However, the gates themselves, brilliant! Once everything turned up the gate went together well!

17 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hi Thomas,

Thank you for your review.

We’re pleased to hear that you’re happy with the quality of the gates and that everything came together well once complete. We’re sorry for the issues with the missing fixings and the mix of finishes, and we appreciate your patience while this was resolved.

If there’s anything further we can assist with, please don’t hesitate to get in touch.

Kindest Regards,
Lydia
Ruby

Valorada con 4 estrellas sobre 5

All pretty good!

Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Product looks good but not fully tested yet.

19 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hello,

Thank you for your review.

We’re pleased to hear that you found the ordering process straightforward and the pricing fair. We apologise for the confusion with the delivery quantities, but we’re glad our team was able to respond promptly and assist.

We hope the product meets your expectations once fully in use. If there’s anything further we can help with, please don’t hesitate to get in touch.

Kindest Regards,
Lydia
Ruby

Valorada con 5 estrellas sobre 5

Excellent Customer Service Excellent…

Excellent Customer Service Excellent Product

17 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hi Rekha,

Thank you for your wonderful review.

We’re delighted to hear that you were pleased with both our customer service and the product. Providing a high level of service alongside quality products is very important to us.

We truly appreciate your feedback and hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Valorada con 1 estrellas sobre 5

delayed delivery and lack of…

delayed delivery and lack of communciation

18 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hello Simeon,

Thank you for taking the time to leave us a review. I’m so sorry to hear that this was only a 1-star experience for you!

I have just sent you an email so we can discuss this in a bit more detail and get it resolved for you. I look forward to hearing from you soon. 😊

Kind Regards
Kate
Ruby

Valorada con 2 estrellas sobre 5

Chewed boards

Ordered 55 planned boards 15 of the boards had chewed faces that were far from a planned finish. Most of them had at least one poor surface. Less than ideal as a cladding face

13 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hello Jon,

Thank you for taking the time to leave us a review on Trustpilot. I’m very sorry to hear that this was only a 2-star experience for you.

I have just sent you an email so we can discuss this further and get everything sorted for you! My apologies again that the delivery was not up to scratch.

I look forward to hearing from you soon. 😊

Kind Regards
Kate
Ruby

Valorada con 4 estrellas sobre 5

Great service and delivery

Great service and delivery. Good product

17 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hi Adrian,

Thank you for your review.

We’re pleased to hear that you were happy with the service and delivery, and that you’re satisfied with the product.

If there’s anything further we can assist with, please don’t hesitate to get in touch.

Kindest Regards,
Lydia
Ruby

Valorada con 5 estrellas sobre 5

Great service and quality

Great services quality and product.

16 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hi Alan,

Thank you for your kind review.

We’re delighted to hear that you were pleased with both the quality of our service and our products. Your feedback is greatly appreciated.

We hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Valorada con 5 estrellas sobre 5

Thumbs up!

Quick deliver. Good communication. Decent product.

16 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hi Terry,

Thank you for your kind review.

We’re pleased to hear that you were happy with the quick delivery, clear communication, and the quality of the product. Your feedback is greatly appreciated.

Kindest Regards,
Lydia
Ruby

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service . Looks like an extremely good product . Haven’t yet placed my order but will be going ahead 👍

11 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hi Mr Taylor,

Thank you for your kind review.

We’re delighted to hear that you’re pleased with the service so far and that the product looks to be a great fit for your needs. We look forward to receiving your order and assisting you further.

If you have any questions in the meantime, please don’t hesitate to get in touch.

Kindest Regards,
Lydia
Ruby

Valorada con 5 estrellas sobre 5

Great product and seamless delivery

Great product and seamless delivery

16 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hello.

Thank you for your kind review.

We’re delighted to hear that you’re pleased with the product and that the delivery process was seamless. It’s great to know you had a positive experience with us.

We really appreciate your feedback and hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Valorada con 5 estrellas sobre 5

Good quality timber

Easy to make contact by phone, helpful and local to me, expected a bit quicker delivery but not real problem, otherwise will definitely use again, good quality timber.

10 de marzo de 2026
Logotipo de Ruby UK

Respuesta de Ruby UK

Hi Stewart,

Thank you for your kind review.

We’re pleased to hear that you found it easy to contact us and that our team was helpful. It’s also great to know you’re happy with the quality of the timber.

We appreciate your feedback regarding delivery times and will certainly take this on board. We’re glad this did not cause too much inconvenience, and we look forward to assisting you again in the future.

Kindest Regards,
Lydia
Ruby

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