Rug Traders Opiniones 

Quality carpet at reasonable price with prompt n timeline delivery will do business again n introduce my friends n family.

Have never used this site before but I’m definitely impressed, ordered two rugs and didn’t know whether I would receive it on time or how they would turn out but honestly I’m surprised. Got two kitchen runners, same style but different sizes and they look fantastic! Quality of the rugs are really really good too!! Have already recommended to others and would definitely order from here again!

Very pleased with rug and delivery.will definitely buy again from you.

Very pleased with all aspects of purchase

Portland 1096 M 160 x 230mm. Ordered Tuesday; arrived Thursday. All as expected, including colour. Well wrapped. Good communication from courier, with tracking.

Colours slightly different.
The colours of the runner were slightly different than seen online. Online appeared blue/white but when rug arrived was blue/beige. I'm still happy with the rug as non-slip that was needed and good quality. I would have preferred blue/white so scoring a little lower otherwise would have been 5 stars.

Excellent service. Many thanks.Will use again.

The rug is fine, however it was sent to my billing address, not the delivery address I requested. This was confirmed on the order form. I assume this was a result of human error, but it has caused me some inconvenience as it necessitated a 200 mile round trip to collect the rug from my home/billing address to my holiday home/ delivery address.

So pleased with everything rug, delivery and accurate with the time. Thank you

Great quality product,as described,perfect.Fast delivery

Excellent communication , rug arrived quickly ,good value for money really pleased with the service , only one issue , the rugs colour isn't exact to advertising picture, but I'll still keep it .

Bought one initially to try and then bought a further four…..these things really do work. Highly recommended at a great price and quick delivery.

Placed an order for a rug on 21 Feb, received an automated email informing me that the order has been accepted. Have heard nothing for the next 8 days (6 working days). Considering the website indicates that orders to mainland addresses will usually be processed for dispatch the next working day, or 1 day later if received after 4pm, with delivery usually a day after that, I see no reason to have heard nothing from Rug Traders.
The only other communication has been 2 automated emails on 25 Feb asking for us to review the company and the rug!
I have attempted to contact Rug traders via phone and their online contact form, but have had no success or response!
If there was a problem or delay with the order an email would suffice but without any response to my enquiries it would seem the companies customer service standards are slim to none.
Wish I had read some of these reviews before ordering with them!
If I hear nothing further in the next day or so I will instruct my credit card provider to cancel the payment/order under Section 75 of the Consumer Credit Act.

I’m very pleased with the runner. It’s exactly as described and a good colour too. Love the ‘non slip’ quality…. It’s fab.
Shame they use DHL for delivery thought as they are a shambles. You get a message saying it out for delivery. Then you get one it’s been delayed. Then another saying it’s here at the depot but we haven’t received it. Then one on Weds saying it will be deliver on Tuesday (yesterday). Shambles.
But apart from shambolic delivery - The rug is great and can recommend and would use again.

Ordered and received an email next day telling me out of stock and no future resupply, yet site still showing same product as available. RUBBISH

UPDATE JULY 2023 - You will note that they said they would have someone look into this on here, THEY DIDN'T, never heard from them again, apart from the constant email marketting! AVOID LIKE THE PLAGUE!

I was very happy with the product and service. Both ex.

great service. Very competetive prices and fast delivery. Amazing!

Bought an item online, said it was in stock.
Turned out it wasn’t in stock. They couldn’t get me one so cancelled the order after having waited over a week!