Rustandoak Opiniones 

263
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I came across this fabulous company whilst searching for a solid oak breakfast bar, chairs and shelves. Their work is outstanding and I am delighted with my purchases. I then went on to buy a small co... Ver más

Valorada con 5 estrellas sobre 5

We couldn’t find a good, traditional, solid kitchen table anywhere until I saw one on Rust and Oak. I was really impressed that it was made to order for a very reasonable price. When it arrived it w... Ver más

Valorada con 5 estrellas sobre 5

We ordered a simple shelf for our kitchen to fix on the wall above a chunky oak console. The thick oak shelf is a perfect match for the console top - same thickness, same beautiful colour. Speedy del... Ver más

Valorada con 5 estrellas sobre 5

Amazing bench, just what we wanted and a perfect colour. Customers team super helpful and got back to me really quickly when I enquired about the colours

Información sobre la empresa

  1. Tienda de muebles

Escrito por la empresa

Rust & Oak specialises in hand-making rustic/industrial style home and office furniture.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

263 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,7

Todas las opiniones

(263)

152 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Excellent chairs, but still waiting for the promised replacement

I was initially very impressed with my order. Three of the four chairs arrived in excellent condition and are of very good quality. They look great and I am very happy with them.

Unfortunately, one chair was defective upon assembly. I reported the fault on 10 June, providing photographs of the issue. Customer service acknowledged the defect, agreed to replace the faulty seat, and advised that the replacement would arrive later that week. I was also told that I would receive delivery information.

However, the promised timeframe has long since passed. I sent follow-up emails but received no response or update. I even informed the company that I would be away for one to two weeks and asked for an update before I travelled. I have now returned from my trip and still have not received any communication regarding the replacement.

The product quality has been good overall, and I am very pleased with the other three chairs. However, the after-sales service has been extremely disappointing. I hope the company will contact me promptly and finally arrange the promised replacement.

10 de junio de 2026
Opinión espontánea
Logotipo de Rustandoak

Respuesta de Rustandoak

Hi Cecilia,

Again our apologies for this. As discussed with you, we thought is had been actioned and the issue was resolved but it turned out the replacement had not arrived. We have since had the replacement delivered to you, which you have told us you are happy with, so this is now resolved.

All the best,
Rust & Oak

Valorada con 4 estrellas sobre 5

Amazing shelves

Amazing shelves. Looks really good solid too.
One has warped a little but it's ok.
Good service for delivery too

13 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rust snd Oak are a great business

Rust snd Oak are a great business. Delivered quality furniture, perfect for my home. Item was packaged well and delivery time was reasonable. I was very pleased from order to delivery. Would highly recommend!

24 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality at a good price

Searching for a dining table was an absolute nightmare. All the big brands seemed to charge a premium for solid wood tables, so I’m really pleased we decided to go with Rust and Oak.

The quality of the materials is excellent, delivery was prompt, and the overall value for money was fantastic. I don’t need another table anytime soon, but if I did, Rust and Oak would be my first stop.

19 de marzo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

There is a problem with deliveries

There is a problem with deliveries, they demand signature for receipt, (not a bad practice indeed) but the customer is not aware of it before setting an order ,so a normal working person will never receive, and the most important, the delivery options are not including weekends or time frames that serves the client the most. If you try to contact them, it could be somehow tricky, so i trust others opinion for the excellent quality, but the sales need sure improvement on how to handle the customer.

Update. The reply given was not accurate at all, only when i informed them that i cancelled the payment, they contacted me, numerous mails or phone attempts remained non replied or ignored. Very bad practice instead of an apology, to claim fake facts. All customers are paying the price asked because they want to receive what they paid for, never again i will trust this company, it is a waste of my time for no reason at all...

8 de junio de 2026
Opinión espontánea
Logotipo de Rustandoak

Respuesta de Rustandoak

Hi Evangelos,

Yes as stated on our website and product pages, all parcels are shipped with a signed for delivery service to protect both the customer and the company and ensure safe delivery. After the first delivery attempt we did book 3 other days with you that you agreed with then was not home again on all 3 occasions. I did state we can book a weekend delivery if you are happy to pay the additional charge which you would not pay. We cant deliver a parcel if you can not provide an address to take delivery.

Thanks,
Rust & Oak

Valorada con 5 estrellas sobre 5

This company are fantastic

This company are fantastic. They could not have been more helpful when ordering (I messed up the address) and the product itself was excellent quality and looks ace. I'm so pleased with it.

10 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rust and Oak, great, recommended

Rust and Oak were great.
We ordered a hall table to sit over a radiator, but the table legs did not fit the gap. Rust and Oak exchanged the legs for slimmer alternatives free-of-charge.
Would definitely recommend.

3 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you Kristian.

Thank you Kristian.
Love the table I ordered. It looks better than I expected. I appreciate the fact that you could make it a bit lower. It has a lovely finish. Truly recommend.

27 de mayo de 2026
Opinión espontánea

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