Ordered online easy to use website, explained everything, order was very quick within hours(euros) went to collection point very helpful lady served us, she explained the buyback process which we did,... Ver más
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Consulta las opiniones de los clientes
The person who served me had put a lot of thought in to the range of notes she was giving me. Not just a bundle of the same high denomination notes as often happens. And checked with me if it was oka... Ver más
The experience was very efficient & easy - the assistance at the bureau were excellent & very friendly- HOWEVER, I do have a problem with Sainsbury’s asking me to pay 25p for a plastic or paper wallet... Ver más
Ordered online and communications were clear. Collection was swift in and out with verification steps taken. After counting travel money and confirming amount I was asked if I wanted something to hold... Ver más
Información sobre la empresa
Sobre Sainsbury's Travel money
Escrito por la empresa
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Información de contacto
15 Galena Road, W6 0LT, London, Reino Unido
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4,6
Excelente
8 mil opiniones
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Easy to order on line
Easy to order on line. Better rate on euros rather than walking in to buy.
Friendly staff, quick and easy transaction.
29 de agosto de 2026
Easy to order
Easy to order. Simple to collect. Efficient and friendly staff.
Good rate of exchange.
22 de agosto de 2026
Very easy from start to finish with a…
Very easy from start to finish with a smile 😊
29 de agosto de 2026
The lady in the store was amazing
The lady in the store was absolutely amazing, so chatty and helpful
29 de agosto de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
When I bought my currency online you…
When I bought my currency online you didn’t ask for any form of identification and was happy to take my money. An email was sent with a reference no but I didn’t have my passport on me but I did have a photograph of it on my phone which I would of thought would of been suffice and I also had a bus pass that has my ID on it I just think a bit of common sense could be used in this situation kind regards Kevin Clements
22 de agosto de 2026
Respuesta de Sainsbury's Travel money
Hi Kevin,
Thank you for your feedback. We're sorry for the frustration caused when you arrived to collect your order and were unable to do so.
As a Money Service Business in the UK, we're governed by HMRC regulations which require us to verify identification for transactions to help protect both our customers and our business. Our website and confirmation emails outline the minimum identification requirements, and unfortunately we're unable to accept photographs of ID as a substitute for the original document.
We appreciate that this was disappointing and thank you for taking the time to share your experience.
Sainsbury's Travel money Customer Team
travel money
System easy to use, because it was euro’s, it was ready for collection the following day, even Sunday, collection went smoothly.
29 de agosto de 2026
Very easy to order
Very easy to order. Was given the confirmation email. When I arrived they were ready and waiting. Very efficient, very easy.
29 de agosto de 2026
Nothing wrong with the currency…
Nothing wrong with the currency exchange or the service. I am just flabbergasted that after buying such a large quantity of currency online, coming in-store to collect, I am greeted by the teller explaining that if I want to exit their shop with that amount of money discretely, I now have to PURCHASE a paper wallet. Whatever will it be next. Extremely disappointed!
29 de agosto de 2026
Respuesta de Sainsbury's Travel money
Hi,
Thank you for your feedback. We're pleased to hear you were happy with both the service and your currency exchange, but we're sorry the 25p wallet charge came as a disappointment.
The 25p wallet charge is part of a nationwide scheme to help reduce our paper usage. The charge covers the cost of the wallet, and 40% is donated to Just One Tree, a registered Community Interest Company (Reg. 12067406).
We appreciate your feedback and will make sure we communicate this more clearly to customers in future. Thank you for taking the time to share your experience.
Sainsbury's Travel money Customer team
Arranged money on web site
Arranged money on web site
Email to say money ready to pick up
Picked up money from kiosk in store
All good
29 de agosto de 2026
It was straight forward to collect…
It was straight forward to collect travel money in Sainsbury’s.
22 de agosto de 2026
Respuesta de Sainsbury's Travel money
Hi Richard,
Thank you for your review. We're sorry to hear you were disappointed. Exchange rates can vary between online and in store purchases, and will also change in line with market movements.
We understand rates are important, and we’re always reviewing them to make sure they remain competitive. We appreciate you taking the time to share your thoughts.
Thank you,
Sainsbury's Travel money Customer team
Quick and easy service with a…
Quick and easy service with a competitive rate. Ordered in the evening and collected next day.
25 de agosto de 2026
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