Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

These are beautiful shoes, neat, elegant and stylish. I ordered two sizes in extra-wide fitting. Sadly the larger size was too big for my left non-bunion foot and the smaller size pinched my right bun... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have always struggled to find good looking and comfortable shoes in my size as I am a 9.5 wide fit, then I came across Sargasso & Grey and could not be happier. Yes they are quite pricey but so well... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I honestly can’t believe it — for the first time in my life, I can wear heels without pain! I have a 25 cm long foot and 11 cm width across the forefoot (fan-shaped), and I’ve always struggled with... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

These are the MOST comfortable and flattering shoes on earth. I will be wearing them all summer to work, to summer parties and to work. They look deceptively narrow but when I put them on my feet they... Ver más

Información sobre la empresa

  1. Servicio de comercio electrónico
  2. Tienda de accesorios de moda
  3. Zapatería

Escrito por la empresa

Sargasso & Grey is a British company that creates stylish shoes for women who have wide feet, or who need a wider shoe fit. We believe every woman shoe be able to put on an elegant pair of shoes and experience that Cinderella moment where the shoe is a perfect fit! All of our shoes are made with a wider toe box giving feet a little extra breathing space and toes have a little extra wriggle room.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

157 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 48 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I absolutely love the shoes

I absolutely love the shoes. Unfortunately, I'll be returning them because I wasn't careful about the sizing. Since the shoe was on sale, the correct size is not available. I hope that this style returns in the near future.

27 de agosto de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

Please reach out to us, Kellie. We can let you know if we have more stock arriving.

Valorada con 4 estrellas sobre 5

Shoes were lovely and arrived quickly

Shoes were lovely and arrived quickly, unfortunately they didn't fit so I had to return them. Just waiting on the refund.

21 de agosto de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

We are sorry they didn't fit, Gemma. We hope you find the perfect shoes!

Valorada con 5 estrellas sobre 5

The most stylish widefit shoes I’ve…

The most stylish widefit shoes I’ve ever bought. So comfortable and great quality.

20 de agosto de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

Hi Karina. We are so pleased you are happy with your new shoes! Thank you for taking the time to leave this review!

Valorada con 5 estrellas sobre 5

An update of my original review

This is an update of my original review of a couple of weeks ago.
Since then, I have had the situation kindly explained to me.
I'm sure that it was a one off problem as my order got misplaced, but I have had positive correspondence from them and understand that these things happen sometimes and it wouldn't put me off from purchasing from them in the future.

1 de agosto de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

I am truly sorry that you had such a stressful experience when shopping with us. Providing great customer service is just as important to us as making beautiful shoes, so it's disappointing when we fail to meet the high standards we set for ourselves.

I have looked into your order and found some failures in our process, which unfortunately occurred in succession:
-The size you ordered was out of stock at our fulfilment centre. The order was set aside to try to locate the item, but the fulfilment team failed to notify us.
-Our AI agent couldn't find your order details when you first reached out. It turns out this was due to a mix-up with your email addresses—the one you used to place the order was different from the one you were writing from. I am sorry this misunderstanding caused unnecessary anxiety, but I'm relieved to see our system correctly handed you over to a human agent quickly, as it should have.
-Although your query was escalated to our fulfilment team on the same day, we failed to provide you with a timeframe for a response or update, and we understand this led to you having to contact us again the next day.

Whilst I am sincerely sorry your experience with Sargasso & Grey wasn’t as you hoped or expected, reviewing your correspondence with our team, I appreciate how calm and polite you remained while we investigated this issue. I am also sorry we were unable to fulfil your order.
Your feedback will ensure improvements are made to our service, and I hope, should you choose to visit us again, that your experience will be a positive one.

Valorada con 5 estrellas sobre 5

Sadie Extra-Wide Fit Slingback Flats

Sadie Extra-Wide Fit Slingback Flats – Tan Leather & Patent – UK 8 / EU 41

I recently purchased the Sadie extra-wide fit slingback flats, and they are nothing short of exceptional—just like every pair I’ve owned from Sargasso & Grey. From the moment I slipped them on, I was reminded why I keep coming back to this brand: unparalleled comfort, impeccable craftsmanship, and thoughtful design.

The quality of the leather is outstanding—rich, supple tan leather on one side, beautifully contrasted with a sleek, glossy patent finish on the other. This two-tone detail adds a touch of sophistication, making the shoes effortlessly elegant while remaining wonderfully wearable. They’re the kind of flats that elevate a simple outfit with understated style.

What truly sets them apart, though, is how they feel on my feet. Designed with an extra-wide fit, they offer generous room for the toes—no pinching, no pressure, just all-day comfort. I wore them to a full-day birthday celebration and didn’t once think about needing to change.

I now own a good number shoes from Sargasso & Grey that I affectionately call my “shoe gloves”—each one fits like a dream, combining support with softness in a way few brands achieve. With these shoes, I never have to sacrifice style for comfort. In fact, I get both in perfect harmony.

If you're looking for footwear that truly respects the shape of your foot while still looking polished and put-together, I cannot recommend the Sadie flats—or Sargasso & Grey shoes—highly enough. They’re a joy to wear, and a testament to what thoughtful, foot-friendly design can be. Thanks Sargasso and Grey again!

2 de agosto de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

Thank you for such a glowing review. This makes our day! We are so pleased that our shoes feel like gloves on your feet. Just as they should do!

We are truly grateful for your loyalty to our brand. Thank you! x

Valorada con 5 estrellas sobre 5

Beautiful shoes

Really good service. I originally ordered the shoes in my normal size, but had to return them for a smaller pair. The extra wide fitting really made a difference. They are still a little big, so I suspect that I really need just a wide fitting rather than extra wide.
The shoes are lovely, and went really well with my outfit for a party.

24 de julio de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

We are so pleased the shoes worked well with your outfit. We hope you had a fabulous party! Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey.

Valorada con 5 estrellas sobre 5

Super quick service and very quick…

Super quick service and very quick delivery

The colour is rather strange almost a green hue which does not worry me as I love green but I would not describe it as biscuit. The leather is rather hard at the moment so looks a bit bulky on my already wide feet. Hoping they will soften up with wear and let my feet slide in them a bit more easily.

30 de julio de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

Hi Janet. We are sure the leather will soften with wear, so they will fit well. Thank you for taking the time to leave a review and thank you for choosing Sargasso & Grey.

Valorada con 5 estrellas sobre 5

These are really lovely shoes

These are really lovely shoes. Got them in gold for my daughter’s wedding and they were so comfortable. When the burgundy suede came in the sale I couldn’t resist and I’m so pleased with them. I am size 5 shoe and have been buying size 6 in other brands just to accommodate the width of my foot. Now I can buy size 5 extra wide and get a perfect fit.

28 de julio de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

Hi Kathleen! We are so pleased you have found shoes in your size that fit perfectly, rather than having to size up. Just a little extra space in the toe box can make all the difference. We hope you have a wonderful wedding. Please do share photos with us as we love seeing happy customers enjoying their memorable events and occasions in their S&G shoes!

Valorada con 5 estrellas sobre 5

Wonderful shoes …

I bought two pairs of shoes different sizes and left the ones that fitted me perfect 👌 and how wonderful to be able to walk with no blisters or pain anywhere in my wide feet
Thank you so much for such a good service

26 de julio de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

Thank you for such a lovely review! It's wonderful to read how happy you are with your new shoes. Thank you for choosing Sargasso & Grey x

Valorada con 5 estrellas sobre 5

Fantastic communication

Second time I’ve ordered from S&G, and both times - they have been so helpful. Ordered 2 black pairs as was asked to play for a concert bad old shoes no longer fit. They arrived, but didn’t quite fit so I needed an urgent exchange. I’d got in a bit of a muddle as shoes flying back and forth… I rung them and emailed them yesterday, and they completely sorted it all out. My shoes arrived just now and they are beautiful!! Mary Jane’s with two straps - love them and perfect for playing cello in. Thank you S&G

24 de julio de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

Dear Ann, it's wonderful that we could help you find the perfect shoes for your concert. Great customer service is just as important to us as creating beautiful shoes, so we a delighted we could assist you. We hope the concert was a great success!

Valorada con 5 estrellas sobre 5

Good Looks and Comfort.

These shoes are fabulous. With my awful bunions on both feet I have not bought proper smart shoes for a few years. These shoes fit beautifully and are so comfy, I am truly delighted with them.

14 de julio de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

Hi Carol. Sorry for the delay in responding to your lovely review. With our sale on, it's all been rather hectic!
It's wonderful to read how happy you are with your new shoes. We truly believe foot challenges such as bunions should not prevent anyone from wearing beautiful shoes, and your review confirms this!

Valorada con 5 estrellas sobre 5

Burgundy flats!

Love the burgundy flats!
Fast efficient delivery.
Delighted!

4 de julio de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

Hi Anne!

We are so pleased you are delighted with your new burgundy flats.
Thank you for taking the time to leave a review (they are very valuable for small brands such as us), and thank you for choosing Sargasso & Grey, We hope to see you again!

Valorada con 5 estrellas sobre 5

What a joy to find sandals that are…

What a joy to find sandals that are comfortable and actually fit when you have bunions. The quality is superb and delivery really quick, I have been so impressed that I now have three pairs, I can’t recommend them enough.

5 de mayo de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

We are so pleased you love your new sandals. Thank you for recommending us, and thank you for choosing Sargasso & Grey.....3 times!!! 🥰

Valorada con 5 estrellas sobre 5

The most comfortable shoes in the whole…

The most comfortable shoes in the whole entire world has to be the Bertie Wide Fit Wedges. I now own all three colours available. In total I own 6 pairs of Sargasso & Grey shoes and one bag and I wish I had found them years ago. I was never a shoe and bag girl until I found this wonderful company.

4 de julio de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

This is so lovely to read. It makes our day! It also makes what we do feel so worthwhile. Thank you ❤️

Valorada con 5 estrellas sobre 5

Love love love love LOVE these shoes! 😍

Absolutely LOVE the shoes! It’s a revelation to find shoes that actually fit my feet properly, are comfortable, and beautiful to boot!

The customer service also fantastic- FedEx messed up and lost the first pair of shoes but Katie was very responsive and proactive about chasing them up, and sent a new pair out as soon as it became apparent that the first pair was lost.

I can’t recommend this company highly enough. I’ll be back next pay day, Sargasso & Grey!

30 de junio de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

We are delighted to hear that you are pleased with your new shoes! Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey. We look forward to seeing you again! 🥰

Valorada con 5 estrellas sobre 5

I was at my wits end trying to find…

I was at my wits end trying to find comfortable wide fit shoes for a wedding and then I discovered Sargasso & Grey.
Lena slingback shoes - perfect.
Comfort - perfect (particularly around the slight bunion on one foot) and adjustable slingback with elastic make it easy to adjust during the day as feet swell slightly from standing!
Style - perfect
Heel height - perfect
Thank you :)

21 de junio de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

We are so delighted to learn how happy you are with your new shoes, Judith. We hope you have a wonderful wedding. Please do share photos with us. We are sure you will look fabulous! Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey x

Valorada con 5 estrellas sobre 5

Gorgeous shoes

Gorgeous colour, heel height just right - wore to a wedding for the first time. Lots of standing but still pain free - how rare is that? Comfortable shoes that also look fabulous!

14 de junio de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

We hope you had an amazing wedding, Jane. We are so pleased the event was pain-free and you had a fabulous time!

Valorada con 5 estrellas sobre 5

Exquisite shoes !!

Exquisite shoes !!! This was my first purchase from Sarasso & Grey and I feel that I've now found my favourite shoe maker. The shoes are so very well made and amazingly comfortable and stylish.

5 de junio de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

We hope you have also found your favourite shoe maker, Jean! This makes our day! We are always happy to help you find the perfect shoes. 😊

Valorada con 5 estrellas sobre 5

So comfortable

It's hard to find comfortable, fashionable shoes for wide feet. These sandals are so comfortable.
My first purchase from Sargasso & Grey, and I'm already choosing my second pair.

9 de junio de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

This is music to our ears, Diane! It's always wonderful to hear from happy customers. Thank you so much for choosing Sargasso & Grey!

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más