Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

These are beautiful shoes, neat, elegant and stylish. I ordered two sizes in extra-wide fitting. Sadly the larger size was too big for my left non-bunion foot and the smaller size pinched my right bun... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have always struggled to find good looking and comfortable shoes in my size as I am a 9.5 wide fit, then I came across Sargasso & Grey and could not be happier. Yes they are quite pricey but so well... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I honestly can’t believe it — for the first time in my life, I can wear heels without pain! I have a 25 cm long foot and 11 cm width across the forefoot (fan-shaped), and I’ve always struggled with... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

These are the MOST comfortable and flattering shoes on earth. I will be wearing them all summer to work, to summer parties and to work. They look deceptively narrow but when I put them on my feet they... Ver más

Información sobre la empresa

  1. Servicio de comercio electrónico
  2. Tienda de accesorios de moda
  3. Zapatería

Escrito por la empresa

Sargasso & Grey is a British company that creates stylish shoes for women who have wide feet, or who need a wider shoe fit. We believe every woman shoe be able to put on an elegant pair of shoes and experience that Cinderella moment where the shoe is a perfect fit! All of our shoes are made with a wider toe box giving feet a little extra breathing space and toes have a little extra wriggle room.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

157 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 48 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Style AND comfort.

Quick delivery and having so often to return so called wide shoes was so delighted with these! Style AND comfort seemed impossible but you provided it. From the first try on couldn’t believe they fit, and even though higher than I normally wear (for an upcoming wedding) they are gorgeous. So happy, as advertised, bright colour, do not look like granny shoes- I’ll be dancing the night away!

25 de enero de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

We are so pleased you love the shoes! Thank you for taking the time to leave a review. Happy dancing!!! 💃

Valorada con 5 estrellas sobre 5

Beautiful soft comfortable shoes that…

Beautiful soft comfortable shoes that fit, excellent!!

10 de enero de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

We are so happy you love your new shoes! Thank you for taking the time to leave a review, we really appreciate it.🥰

Valorada con 5 estrellas sobre 5

Shoe Happiness !

Having spent years - and lots of money! trying to find beautiful shoes to fit my problem feet, I’ve found Sargasso and Grey shoes thankfully tick all the boxes! Gorgeous styles and colours, yet uncompromising on comfort and fit, the care taken to ensure ‘shoe happiness’ is evident from the first. I bought my first pair just a few weeks ago (Olivia pumps in lovely green suede), and can’t wait to purchase my next !

21 de enero de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

Dear Susan, Thank you for taking the time to leave this lovely review! We are so happy you love the shoes and you have found 'shoe happiness'. This makes our day!

Valorada con 5 estrellas sobre 5

Thank you

Thank you, for the nicest shoes I've had in years.
Comfortable, beautiful and very well made.
Excellent service
Couldn't be happier

9 de enero de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

We are so pleased you are happy with the shoes! This makes our day. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey. We really appreciate it!

Valorada con 1 estrellas sobre 5

This has been such a protracted…

This has been such a protracted experience and still waiting for my refund. Customer service is slow to say the least. Can anyone afford to wait weeks for nearly £200!!
Please get your act together.

20 de noviembre de 2024
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

We agree it is unacceptable to wait weeks for a refund. Our usual turnaround for refunding returns is 48 hours. We are truly sorry your refund took longer to process. Upon investigation, we discovered an issue with our 3rd party returns software provider which has, thankfully, now been fixed.

Customer service is hugely important to us and we take matters like this very seriously. We appreciate you reaching out to us to alert us to this issue we are sorry again for the delay in receiving a refund.

Valorada con 5 estrellas sobre 5

Absolutely love these shoes.

Absolutely love these shoes.
Unfortunately they were slightly too big, so it was with a heavy heart they had to go back as they were so beautiful!
Having had a foot operation I was really struggling to find shoes, but Sargasso and Grey shoes saved me!

4 de enero de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

We are so pleased you love the shoes. We understand finding shoes that fit well after a foot operation can be tricky, so we are glad we could help. Thank you for taking the time to leave a review. Much appreciated!

Valorada con 4 estrellas sobre 5

Beautifully made shoes but too narrow for me

Beautifully made shoes, very good quality but unfortunately not what I’d call “wide fitting” (for my feet anyway!). The star trainers are lovely but look like a normal high street E fitting when you get them out of the box. I also bought some loafers but again they were too narrow. So both sadly retuned.

However I did buy a pair of sling-back shoes a while ago that were fine and I loved them. So either my feet have changed since then or the ‘lasts’ that are used to create the different shoes are all various widths and it’s a “luck” situation.

4 de enero de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

Hi! We are pleased you found shoes in our collection that fit well. As you rightly note, we do use different lasts for different styles and the shoes you mention that fit well are part of our extra-wide collection, whereas the ones that were too narrow are from our wide-fitting collection. We are always happy to offer advice on the best fit based on your foot measurements so please do reach out if you need assistance in the future. Best wishes x

Valorada con 5 estrellas sobre 5

Great shoes, great service

I ordered the Penelope shoes and they arrived promptly. They looked fabulous but the left shoe was slightly uncomfortable but I have a bunion and arthritis in that foot. After speaking to customer services I ordered the Phillie to compare the two.
They were much more comfortable for me and looked just as gorgeous.Returning the other pair was simple and straightforward.
They are expensive but so worth it. Thank you Sargasso and Grey.

11 de diciembre de 2024
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

Thank you for taking the time to leave a review. We are glad the Phillie shoes were a good fit. We listened to customer feedback about the Penelope shoes and made minor adjustments to create the Phillie style. They look almost identical but have more coverage in the toe box. Sometimes small adjustments can make all the difference!

Valorada con 5 estrellas sobre 5

Lovely shoes

Lovely shoes. Look great. Elegant and timeless. The wide toe area makes them so much easier to wear and walk in.
The original pair in my usual size were a bit too big so I returned them for a pair half a size smaller and they are great.

17 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really comfortable

Really comfortable - I danced the night away! Looked special, too. I’ve now got 2 pairs - one black which I bought a few months ago and now the same sandal in silver.

13 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Finally found a pair of elegant and comfy shoes

I have narrow feet with bunions, and was really struggling to find elegant and comfy shoes for a wedding. (I wear 'barefoot' style shoes most of the time, and comfort is important to me.) I wouldn't have ever considered spending this much on a pair of shoes before, but having tried so many brands, I do think you get what you pay for in these (the welcome discount code was helpful). The free returns allowed me to try a few different styles. I settled on some extra wide suede flats, got loads of compliments, and was comfy all night. Would shop here again for special occasion shoes.

6 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Comfortable flats

I have spent years trying to find shoes to fit me with comfort to no avail till I came across sargasso & grey. What a find! They are a wonderful find. They do tend to be on the long side so I exchanged them from a size 6 down to a size 5. Perfect. I will be trying a pair of court shoes next.

5 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delighted with my black Krista sandals…

Delighted with my black Krista sandals which are just what it said on the tin. Extra wide fit. In addition if like me you have very wide feet the cross over part of the sandals is high enough up your foot on the inside AND outside of the foot. They are very elegant and extremely comfortable. Danced all night!

12 de octubre de 2024
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

Hi Ruth! We are so pleased you danced all night in your new heeled sandals. It makes our day to read this! Thank you for choosing Sargasso & Grey and thank you for taking the time to leave this review. We really appreciate it!

Valorada con 5 estrellas sobre 5

Cannot believe I have nice occasion…

Cannot believe I have nice occasion sandals that hide my bunions and look lovely. And are comfortable. Well well worth the money

17 de octubre de 2024
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

Hi Mary! We are so pleased to learn how happy you are with your new sandals! Thank you for taking the time to leave such a lovely review and thank you again for your order!

Best wishes x

Valorada con 5 estrellas sobre 5

There are amazing

There are amazing! Very comfortable and soft. Good quality. I am happy.

Thank you so much!

11 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

They fit!

They fit! They look so flattering! I needed pretty, seriously extra wide sandles for a very fancy wedding to go with an evening dress. I bought the electric blue suede ones with the ankle strap, they even seem comfortable! Thank you.

12 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The shoes are absolute perfection

The shoes are absolute perfection. Delivery and communications were prompt and efficient

21 de agosto de 2024
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

Hi Lisa

Thank you so much for this kind review. We are so pleased to learn you are happy with the shoes. Thank you for choosing Sargasso & Grey!

Valorada con 5 estrellas sobre 5

I absolutely love my Anya shoes … but…

I absolutely love my Anya shoes … but I’m having to break them in as they are still slightly too narrow, but they are so elegant

11 de agosto de 2024
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

Hi Karen

Thank you for taking the time to leave this review. We really appreciate it. We are so pleased you love your new shoes. Thank you for choosing Sargasso & Grey!

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más