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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Stunning shoes! I can’t wear heels any more, so the quality of my footwear is now paramount, and Sargasso and Grey tick every box. Gorgeous colours, wonderful fit for wide and extra wide feet, super d... Ver más

Valorada con 5 estrellas sobre 5

I barely ever write reviews but im so pleased with my shoes! As a eur size 44 extra wide footed lady, finding comfortable shoes is almost impossible for me, especially elegant shoes. I wore a pair of... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The white sandals are lovely, beautifully made, and were well reduced in the sale. I've tried various styles/sizes, sadly none have quite fit, sometimes too big and in this case too narrow. I've put... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As recommended my daughter measured her feet as per the instructions. Easy to work out the correct size. Shoes came quickly after ordering. They are perfect. My daughter has terrible bunions but imme... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de comercio electrónico
  2. Tienda de accesorios de moda
  3. Zapatería

Escrito por la empresa

Sargasso & Grey is a British company that creates stylish shoes for women who have wide feet, or who need a wider shoe fit. We believe every woman shoe be able to put on an elegant pair of shoes and experience that Cinderella moment where the shoe is a perfect fit! All of our shoes are made with a wider toe box giving feet a little extra breathing space and toes have a little extra wriggle room.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

193 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,8

Todas las opiniones

(193)

66 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. Kept up to date on order/delivery. Shoes exactly like shown online.

20 de marzo de 2025
Opinión espontánea
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Respuesta de Sargasso & Grey

Thank you for leaving your kind review, Sarah. We really appreciate it! And thank you for choosing Sargasso & Grey!

Valorada con 5 estrellas sobre 5

Excellent quality shoes

Excellent quality shoes. Lovely design. I find it very hard to find stylish shoes that fit my wide feet. These do - really comfortable and look great. Colour does not match my outfit so exchanging for a different colour. Exchange process easy and no postage costs, very impressed.

6 de marzo de 2025
Opinión espontánea
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Respuesta de Sargasso & Grey

Hi Diane! We are so happy you love your new shoes. Thank you for leaving a review (it means a lot), and thank you for choosing Sargasso & Grey!

Valorada con 5 estrellas sobre 5

Great shoes!

Buying clothing, accessories and shoes online can often be a hit-and-miss experience, but the service from this company has been excellent. My sister needed shoes for a formal summer event, so they were a gift from me. They arrived very swiftly, expertly wrapped. My sister’s delighted with the design, colour, material and what she called the ‘comfortable relief’ of knowing she’ll be able to buy elegant shoes in a range of half sizes to accommodate a wider fit. Thanks for helping to make her happy!

1 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Finally I found shoes that fit me!

Finally I found shoes that fit me!! I just love them! It was quite a bet to order them as I live in EU, and they became very expensive with the tax, but fortunately they were perfect and worth every penny!!
They were also beautifully wrapped , so I felt like cinderella! Thank you!

28 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

My shoes are perfect

My shoes are perfect. I wanted something lovely looking and smart but comfortable for my daughter’s upcoming wedding. I am not used to wearing heels and the slight wedge on them gives them height without being uncomfortable Delighted with them.

25 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful Boots

The Patsy knee high boots are gorgeous! A perfect fit, soft suede and so, so comfortable. A very expensive treat for my feet - luckily the style is a classic and I expect to be wearing these boots for years to come.

3 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great shoes

Great shoes - lovely shade of bottle green and very comfortable to wear .
Perfect for my daughter’s wedding in a couple of weeks 👰🤵‍♂️

18 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bought shoes and matching bag for a May…

Bought shoes and matching bag for a May wedding. So pleased with my purchases - the colour and soft suede fabric are just what I was looking for. The shoes fit perfectly and I should be able to wear them for the whole day & evening dancing without needing to resort to flats.

18 de febrero de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Absolutely beautiful shoes & so lovely…

Absolutely beautiful shoes & so lovely they come in wide widths. The only slight criticism I have is that as they are expensive, I feel the extra wide shoes are not quite wide enough being only slightly wider than the wide width ones & also the choice of extra wide is less than the wide widths. Other than that, a wonderful company! Please consider widening your extra wide shoes, those of us with very wide feet have so little choice of nice shoes as it is!

18 de febrero de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Smart boots

I wanted a pair of smart, block- heeled boots and purchased the Jenna style. They are extremely comfortable on the footbed and the leather has a lovely sheen. The only negative is they are quite tight above the ankle and it feels as though my lower calves are being clamped by a brace. As the leather is good quality, hopefully it will give. Fortunately, I purchased them in the sale.

5 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Style AND comfort.

Quick delivery and having so often to return so called wide shoes was so delighted with these! Style AND comfort seemed impossible but you provided it. From the first try on couldn’t believe they fit, and even though higher than I normally wear (for an upcoming wedding) they are gorgeous. So happy, as advertised, bright colour, do not look like granny shoes- I’ll be dancing the night away!

25 de enero de 2025
Opinión espontánea
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Respuesta de Sargasso & Grey

We are so pleased you love the shoes! Thank you for taking the time to leave a review. Happy dancing!!! 💃

Valorada con 5 estrellas sobre 5

Beautiful soft comfortable shoes that…

Beautiful soft comfortable shoes that fit, excellent!!

10 de enero de 2025
Opinión espontánea
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Respuesta de Sargasso & Grey

We are so happy you love your new shoes! Thank you for taking the time to leave a review, we really appreciate it.🥰

Valorada con 5 estrellas sobre 5

Shoe Happiness !

Having spent years - and lots of money! trying to find beautiful shoes to fit my problem feet, I’ve found Sargasso and Grey shoes thankfully tick all the boxes! Gorgeous styles and colours, yet uncompromising on comfort and fit, the care taken to ensure ‘shoe happiness’ is evident from the first. I bought my first pair just a few weeks ago (Olivia pumps in lovely green suede), and can’t wait to purchase my next !

21 de enero de 2025
Opinión espontánea
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Respuesta de Sargasso & Grey

Dear Susan, Thank you for taking the time to leave this lovely review! We are so happy you love the shoes and you have found 'shoe happiness'. This makes our day!

Valorada con 5 estrellas sobre 5

Thank you

Thank you, for the nicest shoes I've had in years.
Comfortable, beautiful and very well made.
Excellent service
Couldn't be happier

9 de enero de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

We are so pleased you are happy with the shoes! This makes our day. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey. We really appreciate it!

Valorada con 1 estrellas sobre 5

This has been such a protracted…

This has been such a protracted experience and still waiting for my refund. Customer service is slow to say the least. Can anyone afford to wait weeks for nearly £200!!
Please get your act together.

20 de noviembre de 2024
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

We agree it is unacceptable to wait weeks for a refund. Our usual turnaround for refunding returns is 48 hours. We are truly sorry your refund took longer to process. Upon investigation, we discovered an issue with our 3rd party returns software provider which has, thankfully, now been fixed.

Customer service is hugely important to us and we take matters like this very seriously. We appreciate you reaching out to us to alert us to this issue we are sorry again for the delay in receiving a refund.

Valorada con 5 estrellas sobre 5

Absolutely love these shoes.

Absolutely love these shoes.
Unfortunately they were slightly too big, so it was with a heavy heart they had to go back as they were so beautiful!
Having had a foot operation I was really struggling to find shoes, but Sargasso and Grey shoes saved me!

4 de enero de 2025
Opinión espontánea
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Respuesta de Sargasso & Grey

We are so pleased you love the shoes. We understand finding shoes that fit well after a foot operation can be tricky, so we are glad we could help. Thank you for taking the time to leave a review. Much appreciated!

Valorada con 4 estrellas sobre 5

Beautifully made shoes but too narrow for me

Beautifully made shoes, very good quality but unfortunately not what I’d call “wide fitting” (for my feet anyway!). The star trainers are lovely but look like a normal high street E fitting when you get them out of the box. I also bought some loafers but again they were too narrow. So both sadly retuned.

However I did buy a pair of sling-back shoes a while ago that were fine and I loved them. So either my feet have changed since then or the ‘lasts’ that are used to create the different shoes are all various widths and it’s a “luck” situation.

4 de enero de 2025
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

Hi! We are pleased you found shoes in our collection that fit well. As you rightly note, we do use different lasts for different styles and the shoes you mention that fit well are part of our extra-wide collection, whereas the ones that were too narrow are from our wide-fitting collection. We are always happy to offer advice on the best fit based on your foot measurements so please do reach out if you need assistance in the future. Best wishes x

Valorada con 5 estrellas sobre 5

Great shoes, great service

I ordered the Penelope shoes and they arrived promptly. They looked fabulous but the left shoe was slightly uncomfortable but I have a bunion and arthritis in that foot. After speaking to customer services I ordered the Phillie to compare the two.
They were much more comfortable for me and looked just as gorgeous.Returning the other pair was simple and straightforward.
They are expensive but so worth it. Thank you Sargasso and Grey.

11 de diciembre de 2024
Opinión espontánea
Logotipo de Sargasso & Grey

Respuesta de Sargasso & Grey

Thank you for taking the time to leave a review. We are glad the Phillie shoes were a good fit. We listened to customer feedback about the Penelope shoes and made minor adjustments to create the Phillie style. They look almost identical but have more coverage in the toe box. Sometimes small adjustments can make all the difference!

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