It’s hard to review a life insurance company because you really don’t know if it’s a good company or not until you die. However, I have been a long term customer and find the company incredibly easy t... Ver más
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Consulta las opiniones de los clientes
I would leave zero stars if I could. Over the last two days I’ve tried to call on four separate occasions and I’ve been left on hold for over 45 minutes. I’m trying to find out about my mother‘s death... Ver más
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I applied to a couple life insurance companies and SBLI was the fastest and easiest to apply and process. thank you
La empresa ha respondido
I am overall happy with the insurance policies I obtained with SBLI. I reported an issue with one of the policy rates presented, and SBLI quickly resolved the issue and the policy was then issued at t... Ver más
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Información sobre la empresa
- Seguros de vida temporales
- Seguro de protección de ingresos
- Aseguradora (seguros de vida)
- Seguros personales
Acerca de SBLI
Escrito por la empresa
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Información de contacto
1 Linscott Road, 01801, Woburn, Estados Unidos
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,0
Muy bueno
2 mil opiniones
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Poor communication between departments
My old policy matured so I chose to purchase a new policy. There were problems during the process that came from poor inter-department communication. At one point my application was cancelled "by my request" even though I requested no such thing. I'm still waiting for a direct debit issue to be resolved. A very frustrating experience overall.
28 de diciembre de 2024
Respuesta de SBLI
Thank you for sharing this feedback. We sincerely apologize for the challenges experienced during the process of purchasing a new policy. Poor communication on our part caused unnecessary frustration, and we have taken steps to address the situation.
We have resolved the direct debit issue and completed the original request for direct deposit. A voicemail was left with this update, along with contact information for any necessary follow-up.
This experience does not reflect the level of service we aim to provide, and we are working to improve our communication processes to prevent similar issues in the future. We truly appreciate your business and the opportunity to make this right. Please feel free to reach out if additional assistance is needed.
Price is Good
Price is fair. The setting up the web account was confusing as I received and email to do so and my login credentials would be in an other email that I never received. Had to call my rep to get it ironed out
20 de diciembre de 2024
Respuesta de SBLI
Thank you for sharing your experience. We’re glad to hear you found our pricing fair, but we’re sorry for the confusion with setting up your web account. We understand how frustrating that can be and appreciate your patience in resolving it with your representative. Your feedback helps us improve, and we’re here if you need any further assistance.
Amazing
Melanie was a wonderful help! She went above and beyond to help me get a policy set up as quickly as possible! 10/10!
25 de diciembre de 2024
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
A tiny bit bumpy but everything got resolved
My experience was pretty good…. Early on, there was a lapse in communication but after I sent an email requesting my new policy, it was resolved.
6 de diciembre de 2024
Respuesta de SBLI
Thank you for sharing your experience with us. I’m sorry to hear there was a lapse in communication initially, but I’m glad to know everything was resolved and that your overall experience was a positive one. Your feedback is invaluable, and we’ll use it to improve and ensure smoother communication moving forward. If there’s anything else we can assist you with, please don’t hesitate to reach out!
They collected money from my wife for…
They collected money from my wife for life insurance and denied the claim after the death.
Do not trust this company.
5 de diciembre de 2024
Opinión espontánea
Representative on the phone was very…
Representative on the phone was very helpful and had all the right answers to my questions. He made the process seamless.
26 de noviembre de 2024
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Good experience and good customer…
Good experience and good customer service. The process was quick and easy. I would suggest having less call-backs when a customer expresses interest as that daily (multiple times a day) call almost turned me off using SBLI.
23 de noviembre de 2024
Respuesta de SBLI
Thank you for taking the time to share your experience with us! We're so glad to hear that you found the process quick and easy and that our customer service met your expectations.
We also truly appreciate your candid feedback about the call frequency. Your insights help us improve, and we'll review our process to ensure we strike the right balance between staying responsive and respecting your time.
If there's anything else we can do to make your experience even better, please don't hesitate to reach out. We're here to help.
Mostly good
Mostly good. The only weak spot was the company that does the health exam.
27 de noviembre de 2024
Respuesta de SBLI
We’re pleased to hear that most of your experience was positive. We appreciate your comments about the health exam provider and will review this aspect carefully to ensure it aligns with the high standards we strive to maintain.
If there’s anything else you’d like to share or discuss, we’re here to help. Thank you for choosing SBLI!
Did not like the medical people that were used
Everything seemed to go very well except for the blood work. My husband took over a month and then the results were wrong.
19 de noviembre de 2024
Respuesta de SBLI
We’re glad to hear most of the process went smoothly, but we regret the experience with the medical portion didn’t meet expectations. We understand how important accuracy and timeliness are, and we value your input as we work with our partners to ensure the best possible service.
If you have any further concerns or questions, please don’t hesitate to reach out. We appreciate the opportunity to continue serving you and your family.
Called to see if everything was all set…
Called to see if everything was all set and was told by 2 different reps there was absolutely nothing on file, which ended up not true. Also, some directions unclear in package.
14 de noviembre de 2024
Respuesta de SBLI
Hi Deborah,
Thank you for sharing your experience, and frustration you encountered during your policy conversion process. We understand how important clear communication is, especially when dealing with something as significant as your coverage.
After reviewing the situation, it appears there was an internal misunderstanding of the conversion process which led to some confusion when you called. Unfortunately, this resulted in you being incorrectly informed of your application status. We sincerely apologize for any stress this caused.
To ensure continuity of coverage from your previous policy, your new policy was issued as of your 11/11 anniversary date and the policy package was sent out to you shortly after. Additionally, we’re taking steps to improve our procedures to prevent similar situations in the future.
Regarding the unclear directions in the package, We’d be happy to address any lingering questions or provide clarification. Please don’t hesitate to reach out at 800-694-7254 if there’s anything further we can assist with.
Thank you for bringing this to our attention, as your feedback helps us improve our processes and customer experience.
Best regards,
SBLI Customer Service Team
BEST FINAL EXPENSE COMPANY IN THE LIFE INSURANCE INDUSTRY
I've been in the life insurance business since 1991. I've written with about every company out there. SBLI is the best company i've ever done business with. I could give many reason as to why. If you are an agent i would highly recommend SBLI. Get contracted and you'll see exactly what i mean.
Jason Reinhardt
Senior Advisory Group EST. 1991
President/co-founder
18 de noviembre de 2024
Opinión espontánea
Great price
Great price, responsive customer service, peculiar business interactions. The insurance agent I dealt with was very nice but made multiple mistakes.
15 de noviembre de 2024
Respuesta de SBLI
Thank you for sharing your experience, James. We’re glad to hear you found our pricing competitive and appreciated the responsiveness of our customer service team. We strive to provide clear and seamless interactions, and your feedback helps us continue to refine our processes.
Thank you for choosing SBLI—we appreciate the opportunity to serve you.
Respuesta de SBLI
Thank you for sharing your feedback. We understand how important a smooth and organized process is and take all comments seriously as part of our commitment to continuous improvement. Your input helps us identify opportunities to enhance the experience for all our customers.
Thank you for choosing SBLI.
I missed a deadline and SBLI extended…
I missed a deadline and SBLI extended the offer. That was helpful
12 de noviembre de 2024
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Informed + efficient agents
Informed + efficient agents, super competitive rates and a simple process. What more can you ask ?
12 de noviembre de 2024
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
A disappointing start with SBLI
There were multiple challenges in obtaining the policy, I selected an amount, yet was sent paperwork for a higher amount, this had to be corrected. Then the initial payment withdrawn from my account was for the higher policy despite a signed form that acknowledge the correct death benefit and the lower premium. Now I have to wait for a refund. Thankfully Ross Singmaster has been assisting me and been very helpful. However, my experience with SBLI has been less than stellar at this point.
5 de noviembre de 2024
Respuesta de SBLI
Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the process of obtaining your policy has been challenging and that there were issues with both the paperwork and initial payment. This isn’t the experience we aim to provide, and I understand how frustrating it must have been to deal with these issues.
I’m glad to hear that Ross has been helpful along the way. Rest assured, we’re committed to making this right and ensuring a smooth process moving forward. I wanted to let you know that your refund check will be sent out on 11/18 to address the withdrawal.
Please feel free to reach out if you have any further questions or need additional assistance—we’re here to help. Thank you for giving us the opportunity to improve your experience with SBLI.
Warm regards,
The SBLI Team
Fast and easy
Jack Raycroft has been fantastic to work with. Made the process very easy.
9 de noviembre de 2024
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Ease of process.
1 de noviembre de 2024
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Great application experience
The application process was easy and completed in a timely manner. Customer service was very good!
8 de noviembre de 2024
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
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