It’s hard to review a life insurance company because you really don’t know if it’s a good company or not until you die. However, I have been a long term customer and find the company incredibly easy t... Ver más
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Consulta las opiniones de los clientes
I would leave zero stars if I could. Over the last two days I’ve tried to call on four separate occasions and I’ve been left on hold for over 45 minutes. I’m trying to find out about my mother‘s death... Ver más
La empresa ha respondido
I applied to a couple life insurance companies and SBLI was the fastest and easiest to apply and process. thank you
La empresa ha respondido
I am overall happy with the insurance policies I obtained with SBLI. I reported an issue with one of the policy rates presented, and SBLI quickly resolved the issue and the policy was then issued at t... Ver más
La empresa ha respondido
Información sobre la empresa
- Seguros de vida temporales
- Seguro de protección de ingresos
- Aseguradora (seguros de vida)
- Seguros personales
Acerca de SBLI
Escrito por la empresa
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Información de contacto
1 Linscott Road, 01801, Woburn, Estados Unidos
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,0
Muy bueno
2 mil opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Everyone was welcoming and…wonderful
Everyone was welcoming and professional. It was not a long drawn out process.
20 de febrero de 2025
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
I am over all happy with the process
I am over all happy with the process, even there were some issues with getting done in a timely manner. However I would like a paper copy mailed to me.
15 de febrero de 2025
Respuesta de SBLI
Thank you for your feedback! We're glad to hear you're happy with the process overall, despite the timing issues. We will make sure to mail you a paper copy today. Please let us know if there's anything else we can assist with!
Terrible no communication was wuotrd…
Terrible no communication was wuotrd 140.00 monthly. Came back at 452.00 took payment know won’t give money back for 3 weeks. I cancelled never do business with again I will tell everyone.
18 de febrero de 2025
Respuesta de SBLI
Hi Steven,
Thank you for speaking with our Senior Manager of New Business. We will be processing your refund as soon as possible. Please feel free to reach out if you have any questions or concerns.
documents are time consuming
Documents were sent three different times. Would have saved a lot of time, if the paperwork was complete the first time. Printing documents, filling them out, scanning them and sending back is a process for the average person at home.
25 de febrero de 2025
Respuesta de SBLI
Thank you for your patience. We understand that completing and sending documents can be time-consuming, and we appreciate your efforts in submitting them. We will continue to work on improving this process to ensure that it’s as efficient as possible moving forward. If there’s anything else we can assist with, please don’t hesitate to reach out.
Reimbursement
My agent, Randall, was excellent. I am now waiting for reimbursement of a payment I made on my old policy on 21 January in the amy of $293.00. I was told it could take several months ??? Really?? Can you help assist in anyway for me? Thank you!
12 de febrero de 2025
Respuesta de SBLI
Hello Anne,
Thank you for reaching out and sharing your positive experience with our agent. We can confirm that your reimbursement has been issued and our Customer Service team has reached out to notify you. Please let us know if there’s anything else we can assist you with.
Quick response and great quotes.
11 de febrero de 2025
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
You have not furnished anything for me to review.
You have not furnished anything for me to review. After 1 and 1/2 weeks, you haven't disclosed what's happening. What are the terms of the transaction that I have requested?
12 de febrero de 2025
Respuesta de SBLI
Thank you for reaching out. We appreciate you bringing this to our attention and understand your concerns. Please know that we are actively looking into the matter and will follow up as soon as possible. If there’s anything else you’d like to share in the meantime, please don’t hesitate to let us know.
Jack Raycroft first reached out to me…
Jack Raycroft first reached out to me in Dec '24, that the term policies for my wife and I would expire in Feb '25. This gave us plenty of time to get new policies in place (blood tests, underwriting, etc). When the Holidays came and my interests switched to things of more interest than insurance, Jack provided gentle encouragement not to wait too long. We got both policies done and in place by Feb 7.
11 de febrero de 2025
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
The contact and wrong bill even though…
The contact and wrong bill even though I paid a whole year.
28 de enero de 2025
Respuesta de SBLI
Thank you for reaching out. We appreciate you bringing this to our attention and understand your concerns. Please know that we are actively looking into the matter and will follow up as soon as possible. If there’s anything else you’d like to share in the meantime, please don’t hesitate to let us know.
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Great rates and straight forward process!
I worked with Randall and he did a great job. The process was straight forward and I’m happy with the rate overall, which is the biggest thing at the end of the day.
4 de febrero de 2025
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Very easy process to go through
25 de enero de 2025
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Agent Michael Hall was very Good
Agent Michael Hall was very Good! However I am still waiting to get a confirmation that my automatic payments are all set! I got a confirmation email, but Agent was supposed to confirm it too!
11 de enero de 2025
Respuesta de SBLI
Thank you for your kind words about Agent Michael Hall. We truly appreciate your review and are thrilled to hear about your positive experience.
To address your concern, we’ll have your agent follow up with you today to confirm that your automatic payments are all set.
If you have any additional questions in the meantime, please don’t hesitate to reach out.
Thank you again for choosing SBLI!
It took almost 6 months
It took almost 6 months, I wanted to pay in full my check was sent back. I was given no access to my plan for an online account (my husband was when he signed up) the only way to make it go through was to agree to an auto payment which I now have to pay quarterly instead of how I originally wanted to. It’s basically been a mess.
14 de enero de 2025
Respuesta de SBLI
Thank you for sharing your experience with us. We’re truly sorry to hear about the challenges you faced during the process and the frustration it has caused. We want to ensure that your concerns are fully addressed and help make things right.
If you’re open to it, we’d love the opportunity to connect with you directly to better understand what happened and explore solutions together. Please let us know a convenient time for a call by sending an email to customerservice@sbli.com and we’ll reach out to you. Please note "TrustPilot Concern" in the subject line so we can respond to you quickly.
Your satisfaction is very important to us, and we appreciate your feedback as it helps us improve. Looking forward to hearing from you.
Extremely satisfied with service…
Extremely satisfied with service provided by Randall Zwink and Marleen
15 de enero de 2025
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
John my agent was awesome
John my agent was awesome! Great customer service and support.
15 de enero de 2025
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Every contact I encountered and…
Every contact I encountered and positive and people were helpful during the entire process.
10 de enero de 2025
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Daniel Smith was excellent
Daniel Smith was excellent. Very helpful and clearly explained everything.
9 de enero de 2025
Respuesta de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Chaos, incompetence and indifference
My husband had purchased a Life Insurance policy from SBLI for my son back in the early 80’s. My husband passed away in December 2023. I am the beneficiary after my husband’s death and have been trying to get the policy transferred to my name since February’24. It is almost a year now and no resolution. I filled out the form exactly according to their instructions where they specified that I should leave blank the space where the original owner (my husband) was supposed to sign and sign under new primary owner. I followed their instructions. After a long silence I get a letter from them dated November 19, 2024 that the original owner (my husband) who is dead, should sign and date the Ownership and Beneficiary change form that I filled out. It can’t get more absurd than that. This began in February of 2024 and I am still waiting for a resolution to transfer the ownership to my name. I would think twice before giving them any business.
19 de noviembre de 2024
Opinión espontánea
Respuesta de SBLI
Thank you for sharing your feedback. We are so sorry to hear of your loss and understand how difficult this time must be for you. At SBLI, we’re committed to providing compassionate and reliable service, and we’d like the opportunity to address your concerns.
To expedite your request, could you please send an email with your policy details to CustomerService@sbli.com and include the title "TrustPilot Concern 1/8/25?" Our team is ready to assist and work toward a resolution as quickly as possible.
We truly appreciate the chance to support you during this challenging time.
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