It’s hard to review a life insurance company because you really don’t know if it’s a good company or not until you die. However, I have been a long term customer and find the company incredibly easy t... Ver más
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Consulta las opiniones de los clientes
I would leave zero stars if I could. Over the last two days I’ve tried to call on four separate occasions and I’ve been left on hold for over 45 minutes. I’m trying to find out about my mother‘s death... Ver más
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I applied to a couple life insurance companies and SBLI was the fastest and easiest to apply and process. thank you
La empresa ha respondido
I am overall happy with the insurance policies I obtained with SBLI. I reported an issue with one of the policy rates presented, and SBLI quickly resolved the issue and the policy was then issued at t... Ver más
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Información sobre la empresa
- Seguros de vida temporales
- Seguro de protección de ingresos
- Aseguradora (seguros de vida)
- Seguros personales
Acerca de SBLI
Escrito por la empresa
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Información de contacto
1 Linscott Road, 01801, Woburn, Estados Unidos
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,0
Muy bueno
2 mil opiniones
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The account representative and the…
The account representative and the agent are very nice and they are thorough with their explanation about the service.
30 de enero de 2026
Respuesta de SBLI
We're happy to hear that the account representative and the agent provided thorough explanations about our service. We appreciate your positive feedback and thank you for your time.
We appreciated the quick response we…
We appreciated the quick response we received from SBLI. They addressed our concerns and helped us continue the coverage we needed for life insurance.
Highly recommended!
21 de enero de 2026
Respuesta de SBLI
We're happy to hear that we could quickly address your concerns and help you maintain your life insurance coverage. We appreciate your recommendation!
Respuesta de SBLI
We're happy to hear that you had a positive experience with our quick and efficient service. Thank you for your valuable feedback!
Good people, but a considerable hiccup in process
Everyone I worked with was great, but my application got lost during a system transition and it took 3 months of phone calls to finally get it through underwriting. There has to be an easier way to check on the status of a pending application and then initiate action.
8 de enero de 2026
Respuesta de SBLI
Thank you for taking the time to share your experience. We’re glad to hear that the people you worked with were helpful, but we sincerely apologize for the frustration caused by the system transition and the delay in underwriting. That’s certainly not the experience we aim to provide.
We appreciate you bringing this to our attention, and we’re happy to share that the issue on our end has since been resolved. Your feedback is valuable and helps us continue improving our processes and communication.
If you have any additional questions, please reach out to customerservice@sbli.com. We’d be happy to help.
The process of purchasing a life…
The process of purchasing a life insurance policy from SBLI was acceptable, or even good.
The SBLI "system" that caused me to renew/replace my policy lacks transparency and explanation of how the process works and what options (smart/best options) exist. Frankly I feel like I was "ripped off" for many years. Not Happy with the SBLI practices for handling expiring policies.
John Ingalls
808 745 0758
24 de enero de 2026
Respuesta de SBLI
Thank you for sharing your feedback. We’re glad to hear that the initial purchasing process met your expectations, but we’re truly sorry to learn about your frustration regarding the renewal and replacement of your policy.
We understand how important transparency and clear communication are when it comes to policy options, especially as coverage terms change or expire. Your concerns about understanding available options and feeling unsupported during that process are taken seriously.
We appreciate you bringing this to our attention, as feedback like yours helps us evaluate and strengthen our practices.
If you have any additional questions, please reach out to customerservice@sbli.com. We’d be happy to help.
I have used SBLI previously
I have used SBLI previously. They provide the best rates for term policies, the agent was very helpful, and the process was straightforward.
21 de enero de 2026
Respuesta de SBLI
We're happy to hear that you had a positive experience with our term policies and helpful agent. We appreciate you mentioning our straightforward process and the great rates we offer. Thanks for your feedback!
Excellent customer service!!!
16 de enero de 2026
Respuesta de SBLI
We're glad everything went smoothly. Thank you for your feedback!
Easy online quote and connected by phone
Easy online quote. Connect with agent via phone. E-signed authorization for medical records. Arranged for nurse to perform vitals at my home. Followed up by email with additional information. It took about 6 weeks for approval. I requested insurance in December before Christmas.
6 de enero de 2026
Respuesta de SBLI
We're happy to hear that the online quote and agent connection were easy for you. We appreciate your description of the process, from e-signing to the at-home nurse visit. We're glad everything went smoothly. Thank you for your feedback!
John your agent was great
John your agent was great. Made the process as easy as possible. I did a lot of research before I chose them, and I glad I made the decision to use SBLI.
3 de enero de 2026
Respuesta de SBLI
We're happy to hear that the process was easy, and our agent was great. We appreciate you choosing us after doing your research. Thanks so much for your feedback.
Buying life insurance did not leave me with a smile.
I was shocked to learn that my monthly estimated premium was revised up by about 75% for what I consider to be a poor reason. Really, one seemingly insignificant thing that any average person may have included made me a 75% greater life insurance risk? I just find that to be very hard to believe. You should have more refined pricing model that recognizes this change was due to one thing and one thing alone should not represent such a high increase. Especially taken into the proper context.
30 de diciembre de 2025
Respuesta de SBLI
Thank you for sharing your experience. We understand how discouraging it can feel when a premium changes.
Initial quotes are based on limited information, and final pricing is determined after a full underwriting review using established guidelines that consider the full picture. We know this can be frustrating, and we appreciate your patience through the process.
We’re also glad you decided to move forward and become an SBLI policyholder. Thank you for choosing us, and for taking the time to share your perspective. If you’d like to talk through the outcome or explore options, our team is here to help.
Did not leave me with a warm and fuzzy feeling.
I think the underwriter was too critical and read too much into one piece of medical information. Especially given the way my doctor characterized this for me. Lack of clarity on how one could start at a good rating and be marked down to what appears to be average with the difference resulting in approx. 45% increase in premiums was a shock. A 10% or 20% increase would have seemed more appropriate having moved from one category to the next from my consumer sided view. A 45% increase seems like I went from good to bad. The agent did a good job of explaining things, but that still did not leave me in a warm and fussy "good place."
30 de diciembre de 2025
Respuesta de SBLI
Thank you for taking the time to share your experience. We understand how disappointing it can feel when a premium changes more than expected, even after thoughtful conversations along the way.
Final pricing is determined after a complete underwriting review using established guidelines, and while the process is designed to be consistent and fair, we know the outcome can still feel difficult from a personal perspective. We’re glad to hear your agent took the time to explain things and support you through the decision.
We also appreciate that you chose to move forward and become an SBLI policyholder. Thank you for your trust and for sharing your feedback. If you’d ever like to revisit your coverage or talk through options, our team is always here to help.
Exceptional service
Exceptional service. They went above and beyond and explained everything.
25 de diciembre de 2025
Respuesta de SBLI
We're happy to hear that you had such a positive experience with our service! Thank you for letting us know that we exceeded your expectations.
Great customer service experience.
My sales representative Jeffrey Taylor did an outstanding job guiding me through the application process. He was patient, polite and professional. I highly recommend him and SBLI.
16 de diciembre de 2025
Respuesta de SBLI
We're happy to hear that you had a positive experience. We appreciate you highlighting the patience, politeness, and professionalism demonstrated during the application process, and we thank you for recommending us.
My SBLI agent was not very responsive
I sent the agent I was working with an email with a quick and minor relevant question a few times throughout the process of getting a quote for life insurance. He never replied unless he had to to keep things moving forward. I wound up having to call customer service and ask them. They cc'd the agent in an email back to me. Not a huge deal, but not courteous or professional on the agent's part. The customer service rep was great.
In addition to that, when the agent gave me the initial quote, he forced my health rating to be better than the one that was automatically given to him to make the quote "more accurate". Seemed like a slightly slimy move to make me a little more likely to keep going through the process with the hopes that when I got the real number, I'd be too invested to quit and look elsewhere.
18 de diciembre de 2025
Respuesta de SBLI
Thank you for sharing your experience. I’m sorry to hear that parts of the process felt frustrating, and we appreciate you bringing this to our attention.
You’re right to expect timely, professional communication. We’ve followed up internally to address both the communication concerns and the quoting experience you described. I’m glad our customer service team was able to support you, and we appreciate your feedback as it helps us improve.
If you have any further questions, need guidance, or would like to share additional feedback, please feel free to reach out to:
Ross Singmaster
Direct Sales Manager
rsingmaster@sbli.com
We’ll be happy to help.
Entire process easy & convenient
6 de diciembre de 2025
Respuesta de SBLI
We're glad you found the process easy and convenient. Thank you for your positive feedback; we really appreciate it!
the insurance agent was able to show us…
the insurance agent was able to show us very helpful options
10 de diciembre de 2025
Respuesta de SBLI
We're happy to hear that our agent provided helpful options. Thank you for sharing your positive experience with us!
SBLI has always been my life insurance…
SBLI has always been my life insurance go-to.
Customer service and ease of payment a big help.
Thank you
2 de diciembre de 2025
Respuesta de SBLI
We're happy to hear that you've consistently relied on us for life insurance. It's great to know our customer service and easy payment options have been helpful to you. Thank you for your feedback and continued trust.
Respuesta de SBLI
We're happy to hear that the application process and rates worked for you. Thanks so much for your feedback!
Application process was quick and easy.
2 de diciembre de 2025
Respuesta de SBLI
We're happy to hear that our application process was quick and easy for you. Thank you for your positive feedback!
The application was straightforward
The application was straightforward. No hidden fees and unnecessary surprises. I will recommend their services to anyone!
3 de diciembre de 2025
Respuesta de SBLI
We're happy to hear that the application process was straightforward and transparent for you. Thank you for recommending our services; we appreciate your positive feedback!
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