It’s hard to review a life insurance company because you really don’t know if it’s a good company or not until you die. However, I have been a long term customer and find the company incredibly easy t... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I would leave zero stars if I could. Over the last two days I’ve tried to call on four separate occasions and I’ve been left on hold for over 45 minutes. I’m trying to find out about my mother‘s death... Ver más
La empresa ha respondido
I applied to a couple life insurance companies and SBLI was the fastest and easiest to apply and process. thank you
La empresa ha respondido
I am overall happy with the insurance policies I obtained with SBLI. I reported an issue with one of the policy rates presented, and SBLI quickly resolved the issue and the policy was then issued at t... Ver más
La empresa ha respondido
Información sobre la empresa
- Seguros de vida temporales
- Seguro de protección de ingresos
- Aseguradora (seguros de vida)
- Seguros personales
Acerca de SBLI
Escrito por la empresa
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Información de contacto
1 Linscott Road, 01801, Woburn, Estados Unidos
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,0
Muy bueno
2 mil opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de SBLI
We're happy to hear that you found the process easy and smooth. Thank you for your positive feedback!
Respuesta de SBLI
Hi Courtland,
We’re so glad to hear that everything went smoothly and even happier to know you're beyond satisfied! That’s exactly the kind of experience we strive to deliver.
Thank you for choosing SBLI and for taking the time to share your feedback, it truly means a lot.
Warmly,
The SBLI Team
My agent and customer service helped me…
My agent and customer service helped me to obtain my policy.The website was difficult for me to get the documents signed.
20 de agosto de 2025
Respuesta de SBLI
We're so glad to hear that your experience with our agent and customer service team was a positive one.
Thank you also for sharing your feedback about the website’s document signing process, it’s helpful, and we’ll make sure it’s passed along to the right team.
We truly appreciate your trust in SBLI.
SBLI acted like a bad profiling entity…
SBLI acted like a bad profiling entity looking for reasons not to issue a policy. It made me feel scrutinized and not trusted. Which in turn made me question the purpose of this entity.
15 de agosto de 2025
Respuesta de SBLI
Thank you for sharing your feedback. We’re truly sorry your experience left you feeling this way. That’s never our intention. After reviewing your application, we can confirm your policy was issued as applied, and no additional information was requested from you during the process.
Our goal at SBLI is to make the application process as straightforward as possible while treating every applicant with fairness, respect, and care.
If you’d like to discuss your policy in more detail, we welcome you to reach out so we can address any concerns and provide clarity.
Excited to have SSBLI
I’m appreciative of the team I interacted with. They answered all questions.
7 de agosto de 2025
Respuesta de SBLI
We are happy to hear that our team was able to answer all of your questions! We appreciate you taking the time to leave us feedback.
They were very patient with me
They were very patient with me. They needed health information and I was out of state for several months without email. Once I got in touch they worked with me to get things completed
5 de agosto de 2025
Respuesta de SBLI
We appreciate your feedback and are glad we could assist you, even with the challenges of being out of state. We are happy to hear that we were patient and helpful in completing everything.
Extremely frustrating setting up
Extremely frustrating setting up
Auto pay. It took FOUR times, a rejected policy because of this. We had auto pay set up for 25 years on our previous policies, not sure why SBLI couldn’t get it straight. We were just about ready to move our policies elsewhere.
5 de agosto de 2025
Respuesta de SBLI
Thank you for sharing your feedback. We’re truly sorry for the frustration you’ve experienced with setting up Auto Pay. We understand how important a smooth process is, especially when you’ve had a long history of successful automatic payments.
Because these are new policies, we’re required to receive a signed and dated authorization form to set up payments, which ensures your information is secure and accurate. Unfortunately, there were some account detail issues that caused delays.
We’d like to help get this resolved quickly for you. We encourage you to connect directly with your agent, who can work with our team to finalize the setup and make sure everything runs smoothly moving forward.
Easy process to procure life insurance
Good price, flexibility with time and date to complete health questionnaire. Clear updates. Easy to use website.
30 de julio de 2025
Respuesta de SBLI
We're happy to hear that you found our prices reasonable and appreciated the flexibility in completing the health questionnaire. We're also glad the updates were clear and the website was easy to use. Thank you for your feedback and welcome!
It could not have gone more wrong. 0 Stars
It could not have gone more wrong if that was the plan from the start. INCOMPETENCE AND DECEIPT!
26 de julio de 2025
Respuesta de SBLI
Thank you for sharing your feedback. We understand how frustrating this experience has been, and we're sorry it didn’t align with the level of service you expected.
We’re glad everything has since been resolved and appreciate your continued trust in moving forward with the policy. If there’s anything more you need or any way we can support you, please don’t hesitate to reach out.
Quick and easy process
24 de julio de 2025
Respuesta de SBLI
We're glad you found the process quick and easy! Thank you for your feedback, Bernie, we appreciate it.
Electronic vs Hard Copy Communication.
In telephone discussions it was not clear to me that all communication and signing would be electronic. My understanding was I would receive documents via mail. The result is I did not respond to emails expecting mail delivery. SBLI withdrew the premium without signature. Overdraft was the result. Subsequent phone call to SBLI customer service confirmed 'documents in the mail'. Finally I had a phone call saying I needed to use the electronic process. Using electronic transactions is not convenient for me. It requires assistance that is not immediately available. This review is being done with assistance. Please be clear at the beginning of the process about communication. If a client prefers hard copy documents, it should be an option. Thank you.
31 de julio de 2025
Respuesta de SBLI
Dear Joan,
Thank you for taking the time to share your experience. We understand how important it is to feel confident and supported during the application and policy delivery process, and that includes making sure communication is clear and accessible every step of the way.
Please know that using electronic transactions is not a requirement. If electronic communication or signing presents a challenge, you absolutely have the option to complete your process with paper documents. We want to make sure you feel comfortable and supported.
If you’d prefer step-by-step assistance, our Customer Service team is here for you and happy to walk you through the process. You can reach them Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern Time at 800-694-7254.
Again, we apologize for the inconvenience and any resulting impact, and appreciate your patience. If there’s anything more we can do to support you, please don’t hesitate to let us know.
Respuesta de SBLI
We're glad you had a great experience with our service and pricing. Thank you for your positive feedback, David!
Expensive policy and phone-heavy customer service
The policy is a bit expensive but relatively average-ish for the industry.
What struck me was the phone-heavy focused customer service. For such an expensive life insurance policy, I would expect better and more efficient touchpoints. I had an agent call me repeatedly (business doesn't get done over the phone anymore...) and slowed things down. The broker/agent also never took the time to share what the full process looked like, so I could expect each step along the way. Instead, he liked to call at random times with non-updates. Update: I have learned that SBLI has an 'automatic dialer system' that sends out calls to customers and the sales people (agents) are expected to make a certain number of calls (per day/week/month/etc). No wonder! What gets measured...gets done.
Dear SBLI Sales Management --- work to get SBLI in the 21st century on sales methods that don't annoy customers. Consider improving communication channels (email/electronic means over phone), measure what really matters (closing a deal with happy customers and not measuring the number of phone calls an agent makes!) and better transparency on the process/steps so that the customer doesn't have to guess what might come next. Look at what some of the best customer service across other industries do (Amex, USAA, etc.) for inspiration!
28 de julio de 2025
Respuesta de SBLI
Hi Kristin,
Thank you for your thoughtful reflection on the process and your experience. I really appreciate the care you took in sharing your perspective.
Would you be open to a quick call? We’d love to hear more and better understand how we can improve from a customer’s point of view.
If so, feel free to reach out to me at MThompson@sbli.com—I’d be happy to work around your schedule.
Paper copy of policy and invoice were…
Paper copy of policy and invoice were never mailed. Diagnosis from med Dr. For ins purpose eas not all exact. Choices were made with Primary care not "declined"
Told to send credit card information by mail which is not secure. Took over 4 months so far and still not complete
23 de julio de 2025
Respuesta de SBLI
Thank you for reaching out. We understand your concerns and appreciate you taking the time to share them.
We’re glad to confirm that your policy is active and paid through September 14, 2025. For any questions about your coverage or rate, we recommend connecting with your agent.
We appreciate the opportunity to support you and thank you for being part of SBLI.
Your phone wait times are insanely long
Personal on the phone very helpful. Wait times to talk to a person are insane. And you keep playing the same excuse driven messages. You don’t change. So I did. I canceled or cashed in 3 policies. I will let one more expire soon.
So in the end, crappy service does result in lost
business.
I’m not looking for someone to reach out to me. You have the data of your crappy phone wait times. It’s been like this for 4 years. ‘Thank you for your patience. We are experiencing high call volumes’? I’m not patient. You seem to be an excuse driven organization with no desire to fix terrible service.
10 de julio de 2025
Respuesta de SBLI
Hi Kurt,
Thank you for sharing your experience. Our team has reached out directly to follow up and better understand what happened.
We appreciate your feedback and the time you’ve taken to bring this to our attention.
The Sales Process w/John Campbell!
John Campbell's knowledge and down-to-earth explanations made our process easy and less stressful.
1 de julio de 2025
Respuesta de SBLI
Really appreciate you sharing that, Peter. It’s great to hear John made things feel clear and easy—that’s exactly the kind of experience we hope to give. And thanks for being part of the SBLI family. We're grateful to be on this journey with you and truly appreciate your trust.
Professional and made the process easy…
Professional and made the process easy while following up just the right amount of times to avoid being annoying.
1 de julio de 2025
Respuesta de SBLI
Thanks so much for sharing that, Jennifer. We’re so glad the process felt easy and well-paced—that’s exactly the kind of experience we aim to create. We really appreciate your kind words!
Horrible experience !
Had a family health crisis and my wife who pays the bills forgot to pay one quarterly payment. SBLI cancelled my life insurance. Had to jump through hoops to get reinstated, ultimately because of a recent health diagnosis, reinstatement was denied. 25 plus years of on time payments I guess means nothing. My family will be financially fine if and when I pass. Just a warning to all who will consider SBLI.
1 de junio de 2025
Opinión espontánea
Respuesta de SBLI
We're so sorry to hear what your family has been going through. We understand how difficult this situation must be, and we’ve reached out privately to gather more details so we can better understand what happened and see how we may be able to help. Thank you for sharing your experience, we truly take it to heart.
Informative conversations with the…
Informative conversations with the sales rep, and presentation of multiple options.
28 de junio de 2025
Respuesta de SBLI
Thanks so much for sharing that, Neil. We're glad to hear the conversation felt informative and that you were presented with options that made sense for you. That’s exactly the kind of experience we aim to deliver: Clear, thoughtful, and supportive every step of the way.
Please don’t hesitate to reach out if we can help with anything in the future!
I made a premium payment on June 25…
I made a premium payment on June 25 online, I then called SBLI to change my payment to direct payment, then I was charged another premium payment 5 days later on June 30th
27 de junio de 2025
Respuesta de SBLI
Hello Mary,
Thank you for reaching out. I understand how it could be frustrating to see two premium payments so close together, and I’d be happy to clarify what happened.
Our records show that your initial online payment of $216.66 was submitted on June 23, which paid the premium that was originally due on March 13, 2025. The next scheduled payment of $216.66 was drafted on June 26, and that applied to your June 13, 2025 premium—bringing your policy current.
You called us on June 30 to request the removal of automatic payments, and we’ve processed that change.
While both payments occurred in June, they each covered a different billing period and were both needed to bring your policy up to date. I hope this helps clear things up, and if you have any other questions or concerns, we’re always here to help.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.