Scentorium Opiniones 

Respuesta de Scentorium

1 mar 2026

Thank you for your support, we're glad you liked them! Teriaq Intense was a great choice.

Respuesta de Scentorium

1 mar 2026

Thanks for your support. Liquid brun is fantastic, try the new Limited Edition version next!

Respuesta de Scentorium

Actualizada el 13 feb 2026

Hi Emmanuel, we’re sorry to hear about your experience.

After reviewing your order, it appears you purchased a pre-order item with an estimated release date, which does not guarantee arrival by that date. We replied to your emails promptly and clearly, keeping you informed when stock was expected. Orders were stated to begin shipping as soon as stock was in hand, and your order was shipped within 24 hours of this, in line with our usual store policy.

To clarify the timeline; your order was dispatched on Friday 6th February via Royal Mail Tracked 24, upgraded at no extra cost to get it to you as quickly as possible, and as a thank you for your support. Although Royal Mail usually delivers on Saturdays, the first delivery attempt was on Monday, 9th February (likely due to their internal delays), but nobody was available to receive it. It was successfully redelivered on 10th February and left in a safe place. The delivery photograph shows the outer packaging arrived intact and without any damage. While delays are unfortunate, they can sometimes happen and are outside our control.

We hadn’t been made aware of any issues with your parcel before this review. Please email us a photograph so we can assist as best we can.

Regards
Scentorium Customer Care

Respuesta de Scentorium

13 ene 2026

Thank you very much for your review Salma. We’re delighted you were happy with the items and our pricing.

We always aim to provide quality products and a smooth experience, so your feedback means a lot to us. We look forward to serving you again soon.

Respuesta de Scentorium

9 ene 2026

Thanks for the review Lubna. We hope you love the fragrances as much as we do. Oud and Roses is lovely! If you need any help deciding on future scents please don't hesitate to get in touch.

Respuesta de Scentorium

8 ene 2026

Thank you for taking the time to leave a review Kazeem. We’re pleased to hear that your experience was nice. As this was your first order with us and it was dispatched promptly, we’d love some feedback on how we could have helped improve your experience.

We truly appreciate your custom and hope to exceed expectations should you shop with us again.

Respuesta de Scentorium

Actualizada el 7 ene 2026

Thanks for the great review Anthony. We’re glad you love the fragrance and the service. AI can be amazing, but it doesn’t always get it right, so we’re glad it worked out this time! We pride ourselves in our ability to guide customers with recommendations and reduce the risk with blind buys, so please feel free to reach out. We also aim to stock only the best interpretations of popular scent profiles, so you can feel confident in both our expertise and your choice. Our team smells everything and is always happy to share insight for future orders. Happy new year!

Respuesta de Scentorium

8 ene 2026

Hi Adam, thank you for the glowing review! We take pride in offering expert advice and sharing our passion for fragrances, which we’re glad you noticed. We look forward to welcoming you back for your future fragrance needs.

Respuesta de Scentorium

16 dic 2025

Thanks for your review! We're glad you enjoyed them.

Respuesta de Scentorium

25 oct 2025

Thank you for taking the time to give us a quick review. We hope you love Oud and Roses as much as we do!

Respuesta de Scentorium

25 oct 2025

Thank you for the review, we hope to see you again soon.

Respuesta de Scentorium

17 sept 2025

Thanks for the review! We aim to get orders to our customers as fast as possible (usually within 2-3 days of placing an order). Please don't hesitate to get in touch if you need some guidance for your next order. Enjoy Oud and Roses!

Respuesta de Scentorium

Actualizada el 7 ago 2025

Squirrel approved?? We can retire now. We appreciate the flirty eye contact and wink, the perfume's definitely going above and beyond here. We're not even sure it's legal, best to stick to human spraying though. We thank you and the squirrel for your custom.

Elite review. You've raised the bar(k)

Scentorium Team

Respuesta de Scentorium

Actualizada el 6 ago 2025

Hi Makarena, sorry to hear that your order of Summer Oud didn’t meet your expectations.

We always aim to offer personalised advice to anyone who reaches out before ordering, but in this case, we didn’t hear from you. If you had, we would have mentioned that it's a strongly incense leaning fragrance and if we had to describe it we may use the phrase "Bollywood Oud" to give you a better idea of the smell. "Blind buying" can be tricky, so we do our best to try to get you a fragrance you'll enjoy. That’s exactly why we offer 5ml pocket-sized decants for £5.99, a low-risk way to test a fragrance first.

Summer Oud is made by Ahmed Al Maghribi, not by us. If you feel strongly about the scent itself, the manufacturer may appreciate your feedback directly.

That said, we’re glad we were able to deliver your order promptly, which is the only service we were able to provide on this occasion.

All the best,
Scentorium Team

Respuesta de Scentorium

1 ago 2025

Thanks Leo, this is exactly the sort of experience we aim to provide to all of our fellow fragrance lovers out there. We don't just sell perfumes, we carefully curate them. Each order tells us a little about a customer and in this case it seemed quite likely that you might have expected Blu Oud instead of Blue Oud by Lattafa. We'd hate to disappoint by sending a scent you didn't want.

Thanks for replying so swiftly, we always aim to get orders out with minimal delays. We're thrilled you love the fragrances.

Scentorium Team