Scotland’s Cruise Centre Opiniones 705

TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We booked quite a last minute deal for a cruise . Your operator we spoke to was SO helpful in dealing with all our queries and quickly booking us when we confirmed as there really was limited availab... Ver más

Valorada con 5 estrellas sobre 5

Harris went through every detail of our cruise and even when we mixed up our years he was able to rearrange everything from start to finish. He is very helpful and easy to engage with. He goes out of... Ver más

Valorada con 5 estrellas sobre 5

I had an excellent experience booking my cruise with Kellie. From the very beginning, she was incredibly patient, helpful, and professional. I was undecided between two different cruises and... Ver más

Valorada con 5 estrellas sobre 5

I have used the scotland cruise centre for a few years now and the service that i get from nadine is second to none so much so ive booked for next year again through nadine. I would recommend the scot... Ver más

Información sobre la empresa

  1. Agencia de viajes en crucero

Escrito por la empresa

Founded over 50 years ago, Scotland's Cruise Centre is an award-winning Cruise Specialist. Our highly experienced Cruise Experts offer their wealth of knowledge, first-hand experience and insight alongside exclusive deals and incredible value. Great service is at the heart of everything we do, from your first phone call until you travel, whilst overseas until you return, and beyond….we’ll always be here when you need us.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

705 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Don’t waste your time with these guys

Don’t waste your time with these guys. I had an enquiry for a family holiday in 2027 which dispite promises of getting back with “good proposals” never materialised. Considering i was looking at a spend of around £20k gives me no confidence to trust them with my holiday. The time i have taken describing what i wanted in terms of departures and type of cruise line is frustrating but now looking at other agents to help

6 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

First time we have used a travel agent to book a cruise.

First time we have used a travel agent to book our cruise as we normally book direct with the cruise company. What a pleasant experience it has been and Harris our travel agent has been amazing. I like the fact that we can contact Harris any time we have any questions and at times when he has not been available, his colleagues have passed on our enquiry and he gets back to you very quickly. Also feels like you get an extra few perks booking through a travel agents such as breakfast at the hotels for the stay part of the trip. Also appreciate them being based in Scotland as they understand how important flights from a regional airport are.

9 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had an excellent experience booking with Kellie


I had an excellent experience booking my cruise with Kellie. From the very beginning, she was incredibly patient, helpful, and professional.

I was undecided between two different cruises and wanted to make sure I chose the right one. Kellie went above and beyond, taking the time to work through both options with me, answering all my questions and helping me compare them in detail so I could make an informed decision.

What impressed me most was her dedication and commitment to customer service. Even after her working day had finished, she logged back on to complete my booking and ensure everything was sorted for me.

Nothing was too much trouble, and her knowledge, patience, and willingness to go the extra mile made the whole process stress-free and enjoyable. I wouldn’t hesitate to recommend Kellie to anyone looking to book a cruise. Thank you for such outstanding service.

8 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helen was very helpful

Helen was very helpful
She was able to tailor a package which suited us.
She also supplied insights which, again, was very helpful

31 de mayo de 2026
Valorada con 5 estrellas sobre 5

Kellie was a great help and explained…

Kellie was a great help and explained everything we needed to know.

24 de mayo de 2026
Opinión espontánea
Logotipo de Scotland’s Cruise Centre

Respuesta de Scotland’s Cruise Centre

Dear Mr McMurray,
We are so happy to hear that you had a great booking experience with our cruise expert Kellie recently and that she explained everything to you in detail. Our whole team strives to keep our customers happy but we can only do it thanks to amazing customers like you. Thank you for choosing us and we wish you a wonderful trip when the time comes.
Kind regards,
Melissa Gambles
CruiseKings

Valorada con 5 estrellas sobre 5

Easy to book

Easy to book, and everything went really smoothly including all flights and transfers

28 de abril de 2026
Opinión espontánea
Logotipo de Scotland’s Cruise Centre

Respuesta de Scotland’s Cruise Centre

Thank you so much for taking the time to review our service. It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to assist you.
Kind regards,
Melissa Gambles
CruiseKings

Valorada con 5 estrellas sobre 5

Very helpful and professional throughout

Danni helped us when we wanted to book a cruise for 2028. We knew which one we wanted but needed help going through all the different cabin options and prices. She was very patient and knowledgeable and helped us find just the right cabin. She took us through the whole process giving helpful advice along the way and got the best price for us. She was very friendly, professional and thorough. We felt very supported by her as we are new to cruising and took on board all the tips she gave us. We can't thank her enough and recommend them to anyone booking a cruise.

10 de mayo de 2026
Logotipo de Scotland’s Cruise Centre

Respuesta de Scotland’s Cruise Centre

Dear Mrs Leitch,
We are so happy to hear that you had a friendly and professional booking experience with our patient and knowledgeable cruise expert Danni recently. Feedback like yours is valued by every team member here and it give us the motivation to continue developing and growing as a company. I will be sure to pass your kind words of praise onto her directly. I know it will make her day! Thank you for giving us the opportunity to assist you.
Kind regards,
Melissa Gambles
CruiseKings

Valorada con 5 estrellas sobre 5

I booked a Cruise with Harris back in…

I booked a Cruise with Harris back in March 2026. I had originally booked my Cruise on board Celebrity Ascent, but decided to change my destination. There was a few issues between Scotlands Cruise Centre and Celebrity Cruises, but Harris dealt with these quickly and efficiently by liasing with Celebrity Staff on my behalf. I contacted Harris about half an hour before his shift ended on the Friday night, not only did he continue to work past his shift that night, he also worked all Saturday morning and into the afternoon so he could send me all the new confirmation, Saturday was his day off!! You don’t get that kind of service very often (and I also don’t leave reviews), but as Harris went above and beyond to help me solve all the issues, I thought he definitely deserved a 5* review. Keep up the excellent work Harris, you’re definitely an asset to the company.

I would also like to give Mem a mention too, he always helps us book our Cruises and is very efficient and excellent at his job too. Thanks again guys.

14 de marzo de 2026
Opinión espontánea
Logotipo de Scotland’s Cruise Centre

Respuesta de Scotland’s Cruise Centre

Thank you so much for taking the time to share your positive feedback with us. Your kind words of praise for our cruise experts Harris and Mem are very much appreciated. Feedback like yours encourages us to continue doing our best to make sure that every customer's experience is a memorable one. I will be sure to pass your comments onto them both directly. They'll be thrilled to know that their dedication and attention to detail has been worthwhile.
Kind regards,
Melissa Gambles
Scotlands Cruise centre

Valorada con 5 estrellas sobre 5

Asian cruise and stay

Recently booked a cruise to Thailand and Vietnam on Celebrity Solstice with a Singapore and Hong Kong stay for February 2027, felt we were given a very good deal and it was a pleasure to deal with Katie Lowe while making initial enquiries through to finally booking this trip, no questions or queries seemed to be a problem, Katie dealt with everything in a very friendly and efficient manner. This is our first time using this company and would certainly recommend them going by our experience so far

1 de mayo de 2026
Logotipo de Scotland’s Cruise Centre

Respuesta de Scotland’s Cruise Centre

Dear Mr Mack,
We sincerely appreciate you taking the time to share your experience with us. It makes our day to hear that our friendly and efficient cruise expert Katie was a pleasure to liase with and also that she was able to provide you with a very good deal. I will make sure that she receives you feedback.. I know it will make her day! Thank you for giving us the opportunity to assist you and we appreciate your recommendation.
Kind regards,
Melissa Gambles
Scotlands Cruise centre

Valorada con 5 estrellas sobre 5

Very helpful and knowledgeable agent

Very helpful and knowledgeable agent. Made booking my cruise very easy

1 de mayo de 2026
Logotipo de Scotland’s Cruise Centre

Respuesta de Scotland’s Cruise Centre

Dear Mr McNicol,
Thank you for your positive feedback. It's our pleasure to provide the best possible service to our customers and we're glad that this commitment was reflected in your recent booking with us. Thank you for giving us the opportunity to assist you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre

Valorada con 5 estrellas sobre 5

Helpful & responsive staff giving…

Helpful & responsive staff giving detailed information

29 de abril de 2026
Logotipo de Scotland’s Cruise Centre

Respuesta de Scotland’s Cruise Centre

Dear Mrs McCallum,
It makes our day to hear that our helpful and responsive team here at Scotlands Cruise centre were able to provide you with a 5 star booking experience recently. It's our pleasure to assist customers like you. Thank you for choosing us and we look forward to the next time we are able to assist you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre

Valorada con 5 estrellas sobre 5

Truly Exceptional Personal Service; thank you Alana McEwan

We’ve booked with Scotland’s Cruise Centre on a number of occasions now, and the service is consistently excellent.

Our cruise specialist, Alana McEwan, is simply wonderful. She is always friendly, approachable, and incredibly helpful, going above and beyond to make sure everything is just right.

Once again, Alana managed to secure our first-choice cabin for our back-to-back cruise in 2028, which we were absolutely delighted with. Nothing ever seems too much trouble, and it’s very reassuring to know she is always on hand to answer any questions or help with anything, even after the booking has been made.

It’s that level of personal service and attention to detail that keeps us coming back. Highly recommended.

28 de abril de 2026
Logotipo de Scotland’s Cruise Centre

Respuesta de Scotland’s Cruise Centre

Dear Mrs Waller,
Thank you so much for taking the time out of your day to share your feedback with us. It is lovely to hear your kind words of praise for our simply wonderful cruise expert Alana and the truly exceptional service she consistently provides you. We do all we can to give our customers the best experience possible and it always makes our day when a customer appreciates it. I will be sure to pass your feedback onto Alana directly. I know it will make her day! Thank you once again for your continued custom and we look forward to serving you always.
Kind regards,
Melissa Gambles
Scotlands Cruise centre

Valorada con 5 estrellas sobre 5

3rd time booking a cruise with this…

3rd time booking a cruise with this company. Staff are very knowledgeable, helpful and friendly and they’ve always managed to beat others on price for me too.

15 de abril de 2026
Logotipo de Scotland’s Cruise Centre

Respuesta de Scotland’s Cruise Centre

Dear Mrs O'Brien,
Thank you for sharing your positive feedback with us. It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. It is also lovely to hear your kind words of appreciation for our helpful and friendly team here at Scotlands Cruise centre. We are grateful that we had the opportunity to assist you once again and hope to make your next experience with us just as positive.
Kind regards,
Melissa Gambles
Scotlands Cruise centre

Valorada con 5 estrellas sobre 5

Excellent

Friendly, helpful, know their business and it was quick and easy to book what we wanted and ask any questions. Thank you.

21 de abril de 2026
Opinión espontánea
Logotipo de Scotland’s Cruise Centre

Respuesta de Scotland’s Cruise Centre

Thank you for your 5 star review of the friendly and helpful advice you recently received from us in response to booking exactly what you required. We are delighted we were able to respond to all of your questions and we trust you are looking forward to your forthcoming trip.
Kind regards
Kerry Christie
Scotlands Cruise Centre

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