Second Nature Behaviour Opiniones 

6
TrustScore: 4 sobre 5

4,1

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Escrito por la empresa

Our vet-led team of clinical animal behaviourists provide pet behaviour counselling and training services for dogs, cats and parrots in and around the West Midlands, primarily through home visits and behaviour clinics. We also support owners with cat and parrot behaviour problems virtually around the world. Our team at Second Nature Behaviour provide expert advice and support with dog, cat and parrot behaviour problems such as: Aggression, Phobias, Overexcitability, Compulsive disorders, Age-related conditions, and Inappropriate elimination, destruction or vocalisations. We work as a team to provide each individual and their family with tailored support specific to their pet’s behaviour issues and individual circumstances. Our animal behaviour experts are here to listen and work with you to find a kind, realistic solution. Having attained exceptional academic qualifications and extensive practical experience, the clinical animal behaviourists, vet behaviourists and dog trainers at Second Nature Behaviour are fully insured and committed to the highest ethical standards set by the profession. We understand the difficulties that pet behaviour problems can have on their owners and families. Our team of animal behaviour and training specialists are here to support you using an empathic and compassionate approach, advocating for evidence and reward-based techniques.


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4,1

Muy bueno

TrustScore: 4 sobre 5

6 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

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6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Exceptional team

We have been under SNB for a few months now as I had concerns with my miniature dachshunds behaviour after she seemed to progressively worsen after the death of our elderly terminally ill dog in 2022. Ella has been working alongside Keely (CAB) & Hannah (MRCVS, CAB) and has come on leaps and bounds with their help.

Her baseline has improved, her recovery after reactions has improved, her confidence has improved, her tolerance has improved, her reactions in themselves have improved. Ella is actually sleeping rather than alert snoozing so is feeling more well rested.

We really needed to look at medication options, but wasn't sure what would work best for such a complex dog so Hannah was essential to solving that puzzle with her knowledge and ability to diagnose and prescribe as both a clinical behaviourist and registered vet.

We have worked mostly with Keely and it's been amazing to see her grow in confidence and see Keely as not a threat and has willingly ventured over to seek her reassurance on a walk or to take treats.

The team have fantastic communication skills through our group chat and with our vets. They have been able to go directly through insurance which has been hassle free. They offer support and advice whenever needed.

As a dog walker/pet sitter/dog trainer/student CAB I cannot recommend SNB enough. They understood Ella's needs and have worked with me and listened to my input, observed Ella's behaviour and been able to work alongside us.

Thank you so much!

19 de febrero de 2026
Opinión espontánea
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Respuesta de Second Nature Behaviour

Sammy, thank you for such a thoughtful review. It means a lot to hear how Ella’s baseline and recovery have shifted—especially the change from alert snoozing to proper sleep, which is such an important welfare marker. I’m glad the team approach has helped: Keely’s steady, low-pressure work to build trust, and Hannah’s vet input around medication choices for a more complex picture. We really appreciate your professional insight too, and we’ll keep coordinating with your vets and supporting you as things continue to progress.

Valorada con 5 estrellas sobre 5

Second Nature Behaviour have been Brilliant

The Second Nature Behaviour team has been absolutely brilliant in helping us with the long term behavioural problems one of our rescue dogs experiences. Keely has provided not only home visits and on line support but has carried out specific training with issues when we are away in our touring caravan.
We would not hesitate to recommend Second Nature Behaviour to anyone with a pet that finds daily life a challenge.

9 de enero de 2026
Opinión espontánea
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Respuesta de Second Nature Behaviour

Delighted to hear the progress. Keely and the team aimed to keep support flexible, so your dog could practise where it matters. Thanks for the generous recommendation.

Valorada con 5 estrellas sobre 5

Life changing care, for me and my cats

I have been with Second Nature behaviour for about 2 years now. Zoe has been a life saver. my two cats have fought and been unhappy around each other for a long time, and with Zoe and SNB's help, they are both medicated and can exist in the same space with each other well now, we have barely any incidents anymore and they are both so much more comfortable and calm.

One of our cats also had a long term problem with urinating on bedding and furniture instead of her litter tray, however in the last 18 months we have had next to no instances of this happening. I was at my wits end a few years ago with how to help my cats and SNB and Zoe have not only helped my cats, it has helped me too and I am so grateful

They also work with Petplan as well which is how I was able to afford two rounds of care from them, and I cannot recommend them enough

4 de diciembre de 2025
Opinión espontánea
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Respuesta de Second Nature Behaviour

Thank you for such a generous review. You’ve done steady, thoughtful work over the last two years and it shows—calmer paths around each other and settled litter habits are exactly the signs we look for. We’ll keep liaising with your vet (who oversees any medication) and are here if anything changes.

Valorada con 5 estrellas sobre 5

Whatever the problem Second Nature Behaviour are the solution!

I have no hesitation in recommending Second Nature Behaviour to help with any issues you have. My rescue was basically scared of everything; she was stealing items around the house, guarding and showing aggression both to strangers and to us. She had a terrible time with separation anxiety, even when my husband was in another room.

She is now very relaxed, happy and is showing real progress with her behaviour. Some of the problems we had were solved in minutes. Zoe understood how much we loved our furbaby and wanted to improve her well-being. Sound advice indeed. We learned how to understand the behaviour and its cause. Our pooch had a traumatic time before she came to us, and to see her so relaxed and happy now is such a joy. Working in conjunction with my own vet was also a bonus.

A recommendation from my own vet, as these were 'the best in the business', this was exactly how I felt.

2 de diciembre de 2025
Opinión espontánea
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Respuesta de Second Nature Behaviour

Thank you for such kind words. Your consistency with the BMP, calm routines and lead work has helped your rescue girl feel safer and start to relax—credit to you for doing the daily steps. Your whole family is such a great team! We’ll continue to liaise with your vet and fine-tune the plan as things progress; if anything changes, just drop us a line and we’ll adjust the next steps together.

Valorada con 5 estrellas sobre 5

An amazing experience

Second nature was reccomended to me by a friend to get some guidance for my noise phobic Husky. The help and guidence i recieved was unmatched. I felt suported through out the whole process and my dog has improved massively. I now understand the steps i need to take to help him feel better and im seeing improvement every day. Second nature helped my dog go back to his bubbly and confident self. I cant reccomend them enough :)

14 de octubre de 2025
Opinión espontánea
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Respuesta de Second Nature Behaviour

Thank you for the lovely feedback. You’ve put in such thoughtful, steady work and it shows: your Husky’s calmer responses to noise and the return of that confident character are exactly what we aim for. If the soundscape changes (seasonal events, new environments etc), message us and we’ll nudge the plan to keep progress rolling.

Valorada con 3 estrellas sobre 5

Poor Tele communication, quite expensive

Will try to be vague as would like to remain anonymous.

Decided to use their services as was having some troubles with my pet. Hired one of their behaviourists for £750 for 3 appointments and Tele communications in-between appointments.

While some of the info that we received was useful and has improved behaviours the communication between the appointments was mostly poor as there seems to be lack of interest on their part. We were told certain things would be carried out only to later find out they never happened. Communication to us was cut off early at the end of the program.

We felt overall it didn't represent a value for money to us, who were desperate for help and the main issue we went to Second Nature with hasn't changed at all.

EDIT: Changed title of review and it was originally a 2-star review, but changed to 3 stars as it was a bit harsh. I still feel communication could be improved, particularly between appointments. Also in hindsight it's quite difficult to address problem behaviours and implement training and discuss progress in 2 1-hour sessions (2nd and 3rd appointment)

12 de septiembre de 2025
Opinión espontánea
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Respuesta de Second Nature Behaviour

Thank you for sharing your feedback. Behaviour concerns are stressful, and clear communication plus practical progress matter. While we can’t discuss case specifics publicly, we’d like to set out what our service includes and how support works.

Our £750 behaviour package provides:

- A 2‑hour in‑home assessment (including any other animals in the household where relevant);

- Two 1‑hour follow‑ups at a location chosen by the pet caregiver (generally about a month apart, but it depends on what is agreed with you to suit your animal);

- Written, tailored reports after each session, plus extensive supporting resources (including our dog training manual).

- WhatsApp/email support between sessions (or phone check-in calls if you choose) and for four weeks following the end‑of‑package notification;

- Liaison with your primary vet (all cases are vet‑referred) and our Vet Behaviourist's input where medication or physiological factors may contribute;

- The clinician’s experience, qualifications, and independent accreditations.

How session focus is decided: pet caregivers sometimes ask to prioritise additional behaviours that arise after referral. When priorities change, we agree together on how to use follow‑up time; this can defer work at a specific location. In those instances, we provide step‑by‑step training advice so you can begin working towards the main context, with clear cues and distances.

How communication works: we monitor support channels during the programme and for the four‑week post‑package period. We also send periodic check‑ins, and check‑in calls are available on request—caregivers are encouraged to ask whenever helpful.

Actions and next steps: agreed clinician actions are recorded in session reports. If anything seems outstanding or unclear, we can check the action log and arrange the next step within the support window.

Outcomes: from the first enquiry, we explain that, because behaviour change depends on health, history, environment and daily practice, complete resolution is unfortunately not always possible by the end of the initial package. Our aim is that caregivers leave with a clear behaviour plan, practical cues, and the next steps; further follow‑up options are available if more support is useful.

If this is your review, please reply to your session‑report email or contact us by calling 0121 299 0188 or emailing info@secondnature.bio. With your consent, we’ll review the notes alongside your vet, confirm the timeline of agreed actions, and agree on direct next steps for the main issue.

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