Second Nature Opiniones 7882

TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Appalling experience. I am skilled in computer work but despite several hours, and around 50 emails over 2-3 weeks to varous AI "helpers" I have been unable to log into the site after my first, initi... Ver más

Valorada con 5 estrellas sobre 5

It has helped changed my relationship to food. No diet or calorie counting. A healthy way to eat that works for me. The support is 1st class. All questions and queries are answered by the great coa... Ver más

Valorada con 5 estrellas sobre 5

The NHS gave me the opportunity to participate in this excellent programme. Over the 9 months I lost 8 kilos, dropped a dress size and am no longer in the prediabetic category. Most importantly, there... Ver más

Valorada con 5 estrellas sobre 5

Plenty of helpful tips, apps to help with Recipes, exercise, weight plans and a personal coach to chat to about any problems or questions. Communities to chat to if you need help with anything or just... Ver más

Información sobre la empresa

  1. Servicio de fitness y nutrición
  2. Nutricionista
  3. Servicio de adelgazamiento
  4. Programa de bienestar

Información proporcionada por diversas fuentes externas

Create new healthy habits and lose weight with Second Nature.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

8 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 95% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Terrible Clone of a bad product

I'd used Noom before, and this is a sub-parr version of that. Referred to via the NHS, totally unsuitable for my needs.

Giving public money to something like this is a disgrace. Whomever decided that this third party product was suitable for the NHS needs to be investigated for fraud.

No contact, not great to use. I'll try to make this awful tool work for me out of sheer bloody mindedness, cursing the folk who built it all the way.

27 de septiembre de 2025
Opinión espontánea
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Respuesta de Second Nature

Hi Ed,

Thank you for taking the time to share your feedback, and I’m really sorry to hear that your experience with the programme has not met your expectations. We understand how frustrating this must feel, especially if you were hoping for something different or more suited to your needs.

The programme is designed in partnership with the NHS to provide long-term lifestyle support, but we know it may not feel like the right fit for everyone. I’m sorry you feel let down by both the service and the app itself.

We’d really like the chance to understand your concerns in more detail and see how we can better support you. If you’d be open to it, please contact us directly at support@secondnature.io, and we’ll do our best to help.

Thank you again for your honest feedback—it’s invaluable in helping us improve.

Best wishes,
The Second Nature Team

Valorada con 4 estrellas sobre 5

I am 2 months into the programme and so…

I am 2 months into the programme and so far the service has been great, There is a lot of support available and I love the community on the app which helps me to understand that some of the side effects I feel are normal. Thank you SN.

9 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Highly recommended

Delighted with second nature - initially for accepting me onto their programme where others had not, and secondly for the "complete package" offered - not just the drugs but the care that goes along side it.

20 de septiembre de 2025
Valorada con 3 estrellas sobre 5

Medication good but customer service lacking

Useful information on the app.
Security of knowing it’s used by NHS.
Drawback: took 3 days for customer service to respond to my urgent request.

19 de septiembre de 2025
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Respuesta de Second Nature

Hi Ruby

Thank you for sharing your feedback—we’re really glad to hear you’ve found the app useful and that the NHS partnership has given you confidence in the programme.

I’m sorry to hear you felt there was a delay in responding to your request. I can see a colleague replied within 24 hours of your initial email, and we always aim to respond to all queries as quickly as possible. That said, I completely understand how important it is to feel supported, especially when your request feels urgent.

We really value your feedback, and we’ll continue working hard to make sure our support is as timely and helpful as possible.

Best wishes,
The Second Nature Team

Valorada con 5 estrellas sobre 5

I did not qualify for the NHS Funded…

I did not qualify for the NHS Funded Weight Loss Program but my GP referred me to Second Nature and initially I started with their Nutritional Program but requested to swap to the Weight Loss Program after a few weeks as I was eating healthily enough but still not losing weight. The switch from one program to the other was simple and quick and the entire program has been exceptional. They provided me with a Recipe Book (all the recipes are absolutely delicious and simple to make), Digital Scale that sync's to the App that allows you to track your weight, sleep, steps and also has the recipes online. You are part of a group which includes chats and advice from other members and also has 1:1 chats with a coach. The program also provides daily articles and podcasts that are very helpful and enlightening. On a monthly basis the team contact me for 'check in's' which assess your progress and your choice to increase your dosage or remain. Once the check in is complete they use DPD to deliver the medication and this is also managed by the team at Second Nature. You are given a date and time frame for delivery and each delivery has been on time. I was able to plan my day around it within a 2 hour window. I was prescribed Mounjaro and started at the lowest dosage. Initially I was experiencing heart flutters but my coach referred me to a pharmacist that contacted me telephonically to discuss the issue. He advised that it was probably trapped gas pushing against my diaphragm and by the next dosage this had stopped and I've not had any further side effects even at 7.5mg. He did also advise that if it felt more 'serious' that I should go to A&E but fortunately that was not necessary. This program has been a fantastic learning tool even with the medication at a higher cost than other suppliers but with everything that they provide it has been worth it (they do however, have a loyalty program and the pricing slides down instead of up month to month and dose to dose unlike other suppliers whose prices increase with the higher doses). Up until the recent price hike with Eli Lilly I have been very happy being on the Second Nature Weight Loss Program (as a private paying client) but the recent unexpected price hikes have made the new pricing structure unaffordable and out of my planned budget for a long term program and I must look at other suppliers to continue with Mounjaro but I feel that I have learned enough on the program to be able to manage my weight loss journey to my goal and beyond and hopefully I will eventually be able to maintain my goal weight rather than regain the weight because of the weight loss education I received on this program.

19 de septiembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Week 3 on monjauro

Only on week 3. Coach is very helpful and there is lots of help and information on the group. All other participants are able to compare experiences.
Not an easy journey, side effects from medication just have to work through

14 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Second Nature all the way🥰

I can not praise Second Nature enough. Since even enquiring about SN I have had constant contact & support. Once I joined the programme I was given a designated health coach and am part of a group of other members who are also on their weight loss journey. There is never any pressure & you can choose to stay on lower dose of medication if you want to. I would highly recommend Second Nature

15 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Understanding Food

Second Nature have taught me the science behind the food we eat and understanding why some foods are eaten together so that ratio of sugar and fats does not get stored in body but work together helping balance and provide nutrients to sustain a healthy life style and help to keep energy levels even.

10 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst Weight Loss Program ever!!!!…

I have being trying to contact Second Nature who have partnered with vitality. I paid for one of the weight loss programs and had a call at which I expressed concerns about the app not working. I have emailed several times requesting a refund and nothing. Very poor service.

10 de septiembre de 2025
Opinión espontánea
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Respuesta de Second Nature

Hi Jan,

I’m really sorry to hear about your experience and the frustration this has caused. I can see that you contacted us and a colleague responded, but I completely understand how it must feel like your concerns haven’t been properly addressed. Please accept my apologies for the poor service you’ve received on behalf of the team. Please contact us again on: support@secondnature.io if you need any further assistance.

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