A good rate for saving while it lasted. Unfortuantely the renewal rate could be bettered so we switched. EXCELLENT transfer of our ISA to new provider - seamless. Would definitely use again if the... Ver más
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Consulta las opiniones de los clientes
Recommended by MSE website, I needed a savings account that was easy access and didn’t charge for withdrawals either. They also pay interest at a flat 4.13% rate. Whilst you can get higher, the higher... Ver más
This bank have a good, clear website and phone app which makes it easy to keep tabs on your savings. Fairly competitive interest rate on their Easy Access account. Only one complaint; when they intro... Ver más
Easy to deal with via the simple app. Very quick transfers, both in and out of the account and generally good interest rates. However, my only gripe would be that, as the interest rates drop on your... Ver más
Información sobre la empresa
Escrito por la empresa
At Secure Trust Bank we provide simple, transparent savings accounts and business finance.
Información de contacto
Yorke House, Arleston Way, B90 4LH, Solihull, Reino Unido
- 03451 117 092
- securetrustbank.com
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Customer service is zero.
Customer service is zero.
Despite giving all security details over 'phone unable to leave advance secure electronic message regarding maturity of bond.

Respuesta de Secure Trust Bank PLC
very helpful
Friendly and helpful advice over the…
Friendly and helpful advice over the phone, website works exactly as expected, very happy with the service.
Very competitive interest rates and…
Very competitive interest rates and user friendly web site, easy to deal with.
Easy to set the ISA up
Helped me using very clear instructions.
Good conversation with advisor who…
Good conversation with advisor who quickly understood our query and provided a quick solution to our request
Chaotic
Chaotic. It is impossible to transfer money to a new account. A new profile is generated and causes problems. Staff are helpful and friendly but they computer systems cause the problems. Allow a day or more plus several phone calls to get a resolution to what should be a very simple operation.

Respuesta de Secure Trust Bank PLC
Years of experience dealing with helpful people
Over the years of dealing with Secure Trust I have found their service, communication and patience on the phone superb. Their rates of interest are normally better than average too. A pleasure to deal with.
always very useful and pleasant.
Easy to open new account(s)
Always reply to any messages I’ve sent.
This is a bank that actually cares
This is a bank that actually cares! They called me to encourage me to get a better rate in my savings. The lovely staff then stayed with me to help me navigate my way through the website.
I'm very impressed.
No problems in all the years i have…
No problems in all the years i have used Secure Trust Always available on telephone, very little delay in waiting for response.
Answered the phone promptly,Very…
Answered the phone promptly,Very helpful gentleman,.
delt with my query
Setting up my online account was the…
Setting up my online account was the easiest and fastest application with a bank in my experience. The website is really straightforward and easy to use. Very impressed and I would happily recommend a friend to check it out.
Easy to use website
Easy to log on, clear website to use and can open accounts online. Useful to have a messaging service
The operative was very helpful in…
The operative was very helpful in sorting out my problem. She was patient and thorough and left me feeling satisfied.
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