Secure Trust Bank PLC Opiniones 

4315
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A good rate for saving while it lasted. Unfortuantely the renewal rate could be bettered so we switched. EXCELLENT transfer of our ISA to new provider - seamless. Would definitely use again if the... Ver más

Valorada con 5 estrellas sobre 5

Recommended by MSE website, I needed a savings account that was easy access and didn’t charge for withdrawals either. They also pay interest at a flat 4.13% rate. Whilst you can get higher, the higher... Ver más

Valorada con 4 estrellas sobre 5

This bank have a good, clear website and phone app which makes it easy to keep tabs on your savings. Fairly competitive interest rate on their Easy Access account. Only one complaint; when they intro... Ver más

Valorada con 4 estrellas sobre 5

Easy to deal with via the simple app. Very quick transfers, both in and out of the account and generally good interest rates. However, my only gripe would be that, as the interest rates drop on your... Ver más

Información sobre la empresa

  1. Servicios bancarios
  2. Institución financiera

Escrito por la empresa

At Secure Trust Bank we provide simple, transparent savings accounts and business finance.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(4315)

1028 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I was having trouble writing a secure message online.

I was having trouble writing a secure message online so telephoned for help.
The lady I spoke to was excellent and helped me through the procedure of an account which was maturing. All the security checks were of great value as I hear so much regarding scamming.
The next day I received confirmation by email that my maturity decision had been fulfilled.

7 de agosto de 2026
Valorada con 4 estrellas sobre 5

Mostly Positive

This bank have a good, clear website and phone app which makes it easy to keep tabs on your savings. Fairly competitive interest rate on their Easy Access account.
Only one complaint; when they introduce a higher rate, they do not automatically apply this to your existing account. You have to open a new account and transfer your savings over which is a bit of an annoyance.

7 de agosto de 2026
Valorada con 5 estrellas sobre 5

Excellent all round experience

Excellent all round experience since investing with them over a year ago. I was wary of, as always, the many excellent reviews on TP, since there's a whole industry of bulk paid-for fake reviews out there that mislead people to trust awful companies and outright scammers.

However, this one really does what it says on the tin. No hesitation whatsoever in recommending them! Very slick & professional service.

7 de agosto de 2026
Valorada con 3 estrellas sobre 5

Good rates of return

Good rates of return. Difficult to complete maturity intructions, cannot be accessed from within online banking, and the account information needs to be reentered on the maturity page despite being accessed with a maturity code for a specific account. Also, only an 11 day window to complete the instructions. Received today (7th) closes 18th. Other accounts allow several weeks to decide.

7 de agosto de 2026
Opinión espontánea
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Respuesta de Secure Trust Bank PLC

Hello,
Thank you for taking the time to share your feedback. We're pleased to hear that you're happy with the rates of return offered on the account.

We're sorry that you experienced difficulties with our maturity portal. We appreciate your comments regarding the inability to access the maturity portal directly through online banking, the need to re-enter account information despite using a maturity code, and the limited 11-day timeframe available to provide your instructions.

We understand how these factors could make the process less convenient, particularly when compared with providers who offer a longer decision period. Your feedback has been noted and will be shared with the relevant team for consideration as we continually review and improve our customer journeys.

Thank you again for bringing these points to our attention.

Kind regards,
Sophie

Valorada con 5 estrellas sobre 5

Efficient and helpful service

My investment was due to mature abut when I accessed it on line it wouldn’t allow me to close it on maturity so I phoned Secure Trust. I got through to an advisor without delay and explained that I wished to close the account and have the funds sent to my nominated account. The lady was very helpful and organised this for me. The money is in my bank account today (date of maturity) and I can only say how efficient the whole process was. Well done Secure Trust.

4 de agosto de 2026

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