Secure Trust Bank PLC Opiniones 

Just started using STB, all great so far.

The Custoner Service Agent was excellent. He took his time to fully sort my query. First class.

Competitive rates of interest, great comminication & clarity.

Your college was very helpful and patient for me.

Easy to pay in and withdraw money.

As an existing, non-internet customer we wanted to change the product we had with Secure Trust Bank to a better one that was on offer. We had serious difficulties in opening an online account for existing customers and the very pleasant man helping us seemed out of his depth. We spent a long time on the phone with new passwords and PINs but to no avail. We tried the next day on a PC rather than an iPad but with no success, most frustrating. We rang again and the lady we spoke to was able to sort out the problem very quickly (they had an obsolete phone number for us on their system) and all then went well and smoothly.

The people we dealt with were charming, clear and helpful. It's a reputable bank and its products are competitive. Despite the above hiccup (which is unlikely to affect anyone else) I would thoroughly recommend Secure Trust Bank for both their products and service.

Good communication and easy to transact online

Whilst an online account and correspondence by secure messaging this has always been successful.
Closed one of my accounts this week for a big holiday and easy to do.
Also had to change my monthly interest nominated account earlier in the year and customer service made this easy for me.

So straightforward and a very good interest rate.

Always very helpful when you ring them.

So far so good!

Super speedy help when I needed it with some different queries. Very efficient, knowledgeable and friendly help over the telephone- even got a call back to check with me. It’s not often I receive this level of service.

Very helpful, patient, extremely polite.

Easy to set up savings account,with excellent rates,great website and simple app,with easy access.
Highly recommend.

Ease and acare attached to customers needs

very helpful and kind staff on the phone that assisted me manging my on line requirements

Easy to open, use and close the account. The app is clear & easy to use and the interest rate competitive although did reduce after a time, hence moved savings to another account.

Was told id have 4.7% online for 1 year, then when I put alot of money for good interest rate, every month it went down and down.

Reasonably promptly answered. Issue resolved.