Excellent customer service by Ruby, my problem was regarding a direct debit which was sorted out very quickly with a follow up email with helpful advice. Thank you. I have been with SEFE for gas for... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Thank you to Anna for working with us when we started to fall behind on payments. We're now back where we need to be, but without you help it would have been so much more difficult. With an inad... Ver más
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Sam Credit Team. A big thank you for Sam for not only picking up an issue that she could've pass along but being prompt on same day replies and also being thorough and honest with what can be done.... Ver más
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I have been working closely with Debbie Worrall for the past year. She has gone above and beyond to ensure we received our refund, and helped me clear down and consolidate across numerous accounts. Th... Ver más
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Información sobre la empresa
Escrito por la empresa
Here at SEFE Energy, we supply gas, electricity and green energy to a huge range of businesses, big and small. Businesses run on energy. Not just gas and electricity, but human energy. The kind that isn’t satisfied until a problem is solved or a service improved. That’s what drives us at SEFE Energy, and keeps us always reaching for better. We’re constantly finding new ways to improve our service and make things simpler, so you can get on with running your business. We’re the home of positive energy, offering creative solutions to your business energy problems.
Información de contacto
SEFE Energy 5th Floor, 8 First Street, Manchester, M15 4RP , M15 4RP , Manchester, Reino Unido
- marketing@sefe-energy.com
- sefe-energy.co.uk
4,6
Excelente
374 opiniones
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Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Luke
Very helpful service
15 de abril de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Luke
Friendly helpful staff
Friendly helpful staff, I spoke with Joy who was very helpful
1 de abril de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Thank you to Anna for working with us…
Thank you to Anna for working with us when we started to fall behind on payments. We're now back where we need to be, but without you help it would have been so much more difficult.
With an inadequate portal, no way to actually work out what you owe, its Anna that's been our anchor and kept us up to date with our current account position.
Thank god for the human element.
24 de marzo de 2026
Opinión espontánea
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
The person who answered my call was…
The person who answered my call was very friendly and helpful
6 de marzo de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Helpful, Polite and Efficient
Spoke with Alex who was an absolute delight, so helpful and polite.
6 de marzo de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Worst supplier ever...extreme inflated rates, Harsh -Arrogant approach
Worst supplier ever...Very Direct / Harsh
Customer service is rude and arrogant, like a neighbourhood bully. They operate through intimidation and threats like a mafia. They lure you in with a contract at extremely inflated rates and once you sign.
Their customer service behaves like street thugs — arrogant, rude and intimidating. They trap customers into signing contracts at outrageously high rates and then start operating like a mafia, using threats and pressure tactics like loan sharks. Avoid them completely. Do not deal with this company unless you want serious headaches.
1 de marzo de 2026
Opinión espontánea
Respuesta de SEFE Energy
Dear Faith,
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you're not pleased with our service. To help resolve this issue we need more details from you. Please email your name, account or MPRN/MPAN number and contact number to complaints@sefe-energy.com and we’ll get right onto it.
Kind regards,
Aidan
The SEFE Energy Team
Kendra was very helpful and supplied…
Kendra was very helpful and supplied everything I needed.
5 de marzo de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Kandra was very helpfull
20 de febrero de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Terrible company
Terrible company - been trying to sort bills out for months and months. I have removed meters and they continue to charge standing time despite being sent all evidence. Also charging commercial tariffs on residential properties.
19 de febrero de 2026
Opinión espontánea
Respuesta de SEFE Energy
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you're not pleased with our service. To help resolve this issue we need more details from you. Please email your name, account or MPRN/MPAN number and contact number to complaints@sefe-energy.com and we’ll get right onto it. Kind Regards, Luke.
professional staff handling my problem
19 de febrero de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
excellent customer service
13 de enero de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Friendly and efficient dealing with my…
Friendly and efficient dealing with my query. Very thorough and knowledgeable.
16 de febrero de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Good Customer service
Customer service were very helpful and made the process quick and easy and were able to help.
3 de febrero de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Really helpful thank you
30 de enero de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Joy was super lovely and patient with…
Joy was super lovely and patient with me. Solved my billing problem. Thank you Joy!
29 de enero de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Excellent call handler
Excellent call handler, knowledgeable and easy to understand
28 de enero de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Extremely happy with the handling of my…
Extremely happy with the handling of my call and the engineer who attended, Dean Poole from Network Gas was fantastic.
Thank you
9 de enero de 2026
Respuesta de SEFE Energy
Hi,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
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