SEFE Energy Opiniones 

Just do your job and stop making mine difficult and the new tenants life a nightmare. This has being going on for nearly 8 months

Got through very quickly and all of my questions were answered by Joy and she also helped me connect to the portal and sent me the invoices I was after.

Great service, sorted my problem quickly👍🏼

Faulty meter issue that they didn't want to know about as it was reading in their favour. They refused to check the meter. Changed to another supplier who checked and replaced the faulty meter. Sefe still wouldn't amend their billing as we didn't get a meter analysis report when the meter was changed. Obviously they didn't tell me this requirement in the first place and as we are not meter experts, had no way of knowing this was required. Found them extremely unhelpful. All they want is to maximise profit and only help where is is a benefit to themselves.

Super efficient from Joy and Krystal. Excellent customer service

I have always found the customer service staff to be very helpful and efficient

call was answered quickly, and dealt with my query quickly and professionally

Lady on the phone was very helpful, requested a copy of an invoice and received it straight away from her.

Asked a different person yesterday and as of this morning had not received it.

DO NOT USE THIS COMPANY. We've just had 18 months of absolutely appalling service. Call centre never answers the phone, emails are not replied to. I've been waiting for a bill for December last year for three months now. Today I got a threat of legal action. How can I pay if not informed? These people had the highest prices of any of my neighbours and the incompetence was breathtaking. Finally we're out of contract but I'd like to warn as many people as possible of getting involved with this shower. They are appalling.

actioned immediately

Be Better, Faster, Stronger & Accountable

Business gas bills arrive are produced quite slowly but are accurate and the pricing is fair. Called the helpline today due to an issue with the online portal. Call answered within a couple of minutes. Spoke to Amber who took the time to resolve my queries and email invoices to me.

The member of staff answered the phone
promptly and sorted my question professionally.

I was really frustrated and unhappy until I spoke to Wesley who really helped me through the process and explained what happened shouldn’t off he took it into his personal hand which he didn’t have to do to make sure my complaint was prioritised and that was resolved as soon as possible which it was solved with 24hrd really amazing customer service in the end andAndrew/Karen from AR who picked up the email right away and agreed to refund without hesitation.

As a small educational Trust, we often need to liaise with Keelan Corrigan at SEFE to help access energy bills and related queries. Without exception, Keelan is helpful and professional to ensure that we gain fast access to the documents or knowledge we require. It is invaluable to receive such reliable and high quality service.

I have been chasing an issue on our account for approximately 7months with no resolution. After speaking with Wesley O’Conner and Hannah Baxter the issue was resolved within 48 hours.