Excellent customer service by Ruby, my problem was regarding a direct debit which was sorted out very quickly with a follow up email with helpful advice. Thank you. I have been with SEFE for gas for... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Thank you to Anna for working with us when we started to fall behind on payments. We're now back where we need to be, but without you help it would have been so much more difficult. With an inad... Ver más
La empresa ha respondido
Sam Credit Team. A big thank you for Sam for not only picking up an issue that she could've pass along but being prompt on same day replies and also being thorough and honest with what can be done.... Ver más
La empresa ha respondido
I have been working closely with Debbie Worrall for the past year. She has gone above and beyond to ensure we received our refund, and helped me clear down and consolidate across numerous accounts. Th... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Here at SEFE Energy, we supply gas, electricity and green energy to a huge range of businesses, big and small. Businesses run on energy. Not just gas and electricity, but human energy. The kind that isn’t satisfied until a problem is solved or a service improved. That’s what drives us at SEFE Energy, and keeps us always reaching for better. We’re constantly finding new ways to improve our service and make things simpler, so you can get on with running your business. We’re the home of positive energy, offering creative solutions to your business energy problems.
Información de contacto
SEFE Energy 5th Floor, 8 First Street, Manchester, M15 4RP , M15 4RP , Manchester, Reino Unido
- marketing@sefe-energy.com
- sefe-energy.co.uk
4,6
Excelente
374 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very helpful staff member
13 de febrero de 2025
Respuesta de SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Took months to respond
4 de febrero de 2025
Respuesta de SEFE Energy
Good morning,
Thank you for taking time to leave us feedback. We're very sorry to hear you're not happy with our service. One of our colleagues in or complaints department will email you with more details. Please do look out for this email as it contains important information about this specific case. Do not hesitate to email back or call 0161 837 3395 if you have any further queries. We apologise for any inconvenience caused.
Kind Regards,
Aidan
The SEFE Team
Horrible communications
Since June 2024, I have been communicating with SEFE about an enormous invoice I received in August 2024 based on rates of the previous occupants of the building I live in. Every time (after weeks of waiting) I get a different email address to have to write to. I really frustrates me how inefficient the communication is.
11 de febrero de 2025
Respuesta de SEFE Energy
Dear Dirk,
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you're not pleased with our service.
We will soon be in touch as we would like to discuss your concerns in more detail. We are intent on providing excellent customer service and appreciate any feedback that can help us to improve in this regard.
Kind Regards,
Will
Our account was out of balance and Anna…
Our account was out of balance and Anna went above and beyond to assist with resolving which invoices were missing from our system. Quick response to emails. Thank you!
7 de febrero de 2025
Opinión espontánea
Respuesta de SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Helpful and informative
Helpful and informative. Excellent service!
7 de febrero de 2025
Opinión espontánea
Respuesta de SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Very quick response
Very quick response. My query was resolved straight away.
Much, much, much better than OVO and YU Energy who frustrate the hell out of me !
Thank you Stevie :)
6 de febrero de 2025
Respuesta de SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Our account with you has spiralled into…
Our account with you has spiralled into arrears as we did not receive notification our contract had come to an end. A standing charge of over £4.60 is tantamount to daylight robbery. We have been received 2 invoices at nearly three times the normal each. When I discussed this with your advisor I was told that because of our low usage, you would not consider renewing our contract.
4 de febrero de 2025
Respuesta de SEFE Energy
Dear Steve,
Thank you for taking time to leave us feedback. We're sorry to hear you're not happy with our service. We're investigating your issue and will contact you with more details very soon. We apologise for any inconvenience caused. Please do look out for this contact about this specific case. Do not hesitate to call 0161 837 3395 if you have any further queries.
Kind regards,
Aidan
The SEFE Energy Team
Quick resolution
My complaint was listened to and safeguards were put in place to avoid it in future.
4 de febrero de 2025
Respuesta de SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
SEFE customer service gave immediate help
SEFE customer service listened to our problem and agreed to rectify it immediately without question. We were very impressed given our experience with our energy suppliers
27 de enero de 2025
Respuesta de SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Happy with the way this has now been…
Happy with the way this has now been resolved and communication with SEFE was good
27 de enero de 2025
Respuesta de SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Respuesta de SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
The person I spoke to on the telephone…
The person I spoke to on the telephone was very good, explained what I needed to do to receive the information I needed.
She advised she would look for my email so she could deal with it quickly.
My query was dealt with and I received a response within minutes.
30 de enero de 2025
Respuesta de SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and resolved the query we had with your account
22 de enero de 2025
Respuesta de SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Respuesta de SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Complaints department sorted my dilemma…
Complaints department sorted my dilemma professionally to an amicable conclusion, thankyou.
6 de enero de 2025
Respuesta de SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Query on account
Amber , the customer was really helpful and answered my questions straight away
9 de enero de 2025
Respuesta de SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
The person really helps sent it form at…
The person really helps sent it form at 5 munites thanks
6 de enero de 2025
Respuesta de SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Respuesta de SEFE Energy
Dear Sue,
Thank you for taking time to leave us feedback. We're very sorry to hear you're not happy with our service. One of our colleagues in Customer Services has emailed you with more details. Please do look out for this email as it contains important information about this specific case. Do not hesitate to email back or call 0161 837 3395 if you have any further queries. We apologise for any inconvenience caused.
Kind regards,
Aidan
The SEFE Team
Respuesta de SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
Paul Lawrence,Senior Corporate Account…
Paul Lawrence,Senior Corporate Account Manager from SEFE Energy is an absolute pleasure to work with. He is extremely helpful and professional. I work for an energy consultancy company, and whenever we contact Paul, to ask for the billing for our Customers, he responds almost immediately and provides whatever is needed.I have never experienced such a high level of Customer Service from any other Providers.
1 de diciembre de 2024
Opinión espontánea
Respuesta de SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.