Quick, helpful support. My fountain’s pump stopped circulating water, and I emailed Selene thinking I’d need a warranty replacement. Cessy replied within minutes with clear troubleshooting steps, star... Ver más
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Consulta las opiniones de los clientes
The Selene water bowl is perfect for our dog. No more wasting water that has been sitting out or constantly having to dump water after it gets dirty - the 7 liters of water and constant filtration is... Ver más
I was a bit nervous about purchasing a water fountain from Selene but it has been an eye opener. My dog loves it especially drinking from the pipe when it flows. I think she is drinking more than be... Ver más
La empresa ha respondido
I love changing the filter and seeing everything that my dogs AREN'T drinking! I would only change the ability to hook up to a water source to constantly fill the water. I know one of the features abo... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de suministros para mascotas
- también en la categoría
- Tienda de animales
Escrito por la empresa
#1 Vet Recommended Dog Fountain in US A fresher way to keep them hydrated. Fresh, flowing water. Triple filtration. An easy-to-clean stainless steel bowl. Meet the fountain designed to make every drink a better one for your dog.
Información de contacto
4008 Laramie Street, 82009, Cheyenne, Estados Unidos
- https://selenepets.com/
- selenepets.com
4,2
Muy bueno
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 99% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Milo Loves Lapping Water at his New Water Fountain
Milo, our 9 year old Cavapoo, simply loves your water fountain and is no longer sniffing at a static water bowl and immediately walking away. He is now drinking more water than ever more and is frequently heard lapping at his water fountain any time of the day. Patrick
29 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
Milo sounds like he's found his new favorite watering spot, Patrick! 💛 It's so lovely to hear that he's happily enjoying his fountain throughout the day and drinking more water.
We know how much our furry companions' comfort and daily habits matter, especially as they get older. Hearing that Milo has taken to his fountain so well is wonderful news!
Please give your sweet boy some extra love from all of us. We're grateful you've chosen Selene for Milo and hope he continues enjoying every sip! 🐶🐾❤️
— The Selene Team
I highly recommend this product
I highly recommend this product. The product was great. My dogs were skeptical at first however once they saw it wasn't harmful they have been drinking from it quite a bit. I feel better cause I know the water is clean. The customer service I recieved was not only fast but curteous.
19 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy your pups have discovered just how wonderful their new fountain can be, Juanita! 💛 Sometimes our furry friends need a little time to investigate something new, so it's lovely knowing they're now drinking from it comfortably.
We're also glad the fountain gives you peace of mind and that our customer support team made your experience even better. Your kind words about their helpfulness and courtesy are truly appreciated.
Thank you for trusting Selene and recommending us to other pet parents. Sending lots of love to your sweet pups! 🐶🐾❤️
— The Selene Team
Incredible Customer Service
The customer service has been incredible. I placed my order last night, but on the email confirmation, my apartment number seemed to be missing. I reached out to ensure it would be added to the shipping label and in very little time, Britney assured me she checked my order and the apt number was included. She made sure if I had any further questions, to please reach out again. It's rare to find a company who actually CARES about their customers and I'm so excited to get the fountain for my furbabies. If the product is as nice as the service I've already received, they'll have one extremely happy customer!!
Thanks Britney, for all of your help!!!😊
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for such kind words about our team, Laura! 💛 We're so glad Britney was able to check your order details and quickly reassure you that everything was in place.
We understand how important it is to feel confident about your purchase, especially when you're excited to receive something new for your furry friends. It's lovely knowing that Britney made you feel well taken care of from the very beginning.
We'll be sure to share your appreciation with her! We hope your fountain arrives soon and that your fur babies love it. Thank you for choosing Selene! 🐶🐾
— The Selene Team
SelenePets Review
After reading some of the reviews I was a little skeptical.
After receiving the product I was actually surprised. The quality was a little less than expected but it works well. I was sent the wrong extra filters I ordered but when I contacted SelenePets they responded right away and took care of the issue. I appreciate great customer service. The dogs love the bowl as well. Thank You
30 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience with us, Danny! 💛 We're glad you gave Selene a chance and that your dogs are enjoying their fountain!
We appreciate your thoughts on the product quality, and we're sorry about the mix-up with your extra filters. It's reassuring to hear that our team was able to respond quickly and get everything sorted out for you.
Your kind words about our customer service mean a lot to us. We truly appreciate your trust and hope your pups continue enjoying their fountain! 🐶❤️
— The Selene Team
Our pup wouldn’t go near the fountain…
Our pup wouldn’t go near the fountain at first. I contacted you and you gave us some great tips to try and help and now he absolutely loves it. Our goal for doing this was to try to get him to drink more water and cleaner water. He loves his fountain now and is drinking more water daily so we are very happy overall with the results. Thank you Selene! 🐶😊
15 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that your pup has grown to love his fountain, Tracy! 💛 It can take a little patience for our furry friends to adjust to something new, so we're glad the tips our team shared helped him feel more comfortable.
It's especially nice knowing that he's drinking more water now, which was what you were hoping for when you chose the fountain.
Thank you for giving him time to adjust and for allowing us to help along the way. We hope your sweet boy continues enjoying his fresh water every day! 🐶❤️
— The Selene Team
My dog seems to like it
My dog seems to like it. It’s convenient that I do not have to change the water all the time. I do think the filters a pricey. Especially considering tgey want you to replace them every 2 weeks.
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're happy to hear that your dog is enjoying the fountain, Amy! 💛 It's lovely knowing that it's making your daily routine a little easier, too.
We also understand your thoughts about the cost of replacement filters and appreciate you sharing this with us. We know that keeping up with supplies is an important consideration, and we'll be sure to pass your comments along to our team.
Thank you for choosing Selene and giving us the opportunity to be part of your pup's daily care. We hope you both continue enjoying the fountain! 🐶🐾❤️
— The Selene Team
I like the way the two dogs watched the…
I like the way the two dogs watched the flow of water then they drink ABIT watched them drank a bit more, now here's the thing the bit a never thought I would find, the amount slime, hair and dust in the filters!! Amazing I change the water every day putting a new filter in each time, so l was wondering if l may have some more packs please,
1 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
It's lovely hearing how your two dogs are getting used to their fountain, Pauline! 💛 We're glad they're enjoying the flowing water and that you're finding the filtration helpful in catching hair and other debris.
We'd also be happy to help you with additional filter packs. You can reach our team at info@selenepets.com, and we'll gladly assist you in finding the correct filters for your fountain.
Thank you for sharing your experience with us. We hope both your pups continue enjoying their fresh water! 🐶🐾❤️
— The Selene Team
I am happy with the drinking fountain
I am happy with the drinking fountain; however, I was sent wired filters instead of wireless filters...It took me a lot longer than I would have liked, but finally got the correct filters.
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience with us, Kathy! 💛 We're happy to hear that you're enjoying your fountain, although we're sorry for the mix-up with your filters and the extra time it took to get the correct ones to you.
We understand how important it is to have the right supplies for your fountain, and we appreciate your patience while our team worked to get everything sorted out.
We're glad you finally received the correct filters, and we hope everything goes smoothly from here. Thank you for giving us the opportunity to make things right, and please know we're always here if you need any further assistance! 🐾❤️
— The Selene Team
I got two and it the best thing ever I…
I got two and it the best thing ever I brought for my Millie. Now she will have water upstairs and downstairs.
Alice
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you so much for sharing this with us, Alice! 💛 It's so sweet that you've chosen two fountains for Millie so she can have fresh water available both upstairs and downstairs.
We're glad you're happy with your purchase, and we hope having a fountain in both places makes things a little more convenient for you and your sweet girl.
We truly appreciate your support. Sending lots of love to Millie! 🐶❤️
— The Selene Team
Constant free flowing water.
Lily took to the fountain immediately.Drink more and it’s clear ,clean and cool water.Have recommended to friends
28 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so glad Lily took to her fountain right away, Anne! 💛 It's wonderful to hear that she's enjoying the fresh, flowing water and that you've noticed her drinking more.
We know how important it is to feel confident about the water our furry friends drink, so we're happy the fountain has been such a good fit for Lily.
Thank you for recommending Selene to your friends. Your support means a lot to us, and we hope Lily continues loving her fountain! 🐶🐾❤️
— The Selene Team
I love this thing
I love this thing. My puppy learned it right away. It's convenient. It's nice. It's clean. It's fresh, reasonable, and I got the extra extra filter so I'm good. It's a good machine. I recommend it highly. My dog loves it. I love it
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your wonderful recommendation, Frank! 💛 We're happy to hear that your puppy figured out the fountain so quickly and that you're enjoying how convenient and easy it is to use.
It's always nice when something works well for both our pets and us, and we're glad you've found a setup that fits your daily routine.
We appreciate your kind words and hope your sweet pup continues enjoying the fountain for a long time! 🐶❤️
— The Selene Team
I never received the fountain or the…
I never received the fountain or the filters and dental drops. They charged me for a subscription, I cancelled that eventually but I’ve not received my refund. I have to keep emailing them…
It’s a lot of money and when you don’t receive your order and then won’t refund it doesn’t fill you with confidence. I won’t let this go. I want a refund. 😡 this has been going on for 3 months 😡
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Hi Kelly, We sincerely apologize for the experience you've had, and we understand how important it is to have peace of mind when it comes to your order and refund. We appreciate your patience and the opportunity to help get things sorted out.
We're happy to confirm that our team has already processed your refund on our end! Please allow a few business days for the funds to reflect in your account, as the exact timing may vary depending on your bank or payment provider.
We hope this provides some reassurance, Kelly. Your satisfaction is important to us, and we want to make sure you feel properly supported throughout the process. If you have any questions or need further assistance, please don't hesitate to reach out to us at info@selenepets.com. Our team will be happy to help!
Thank you again for your patience and understanding.
— The Selene Team
This business is a scam
This business is a scam. I’ve read other experiences just like mine. I only received filters no fountain. I’ve reached out they said the would try to look into it and then just silence. I’ve contacted my bank to report it a scam.
31 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
Hi KM, We sincerely apologize for the experience you've had with us. We never want any of our customers to feel unheard or left without the support they need.
We'd like to reassure you that Selene Pets is a legitimate business, and we're committed to taking care of our customers and standing behind our products. We take concerns like yours seriously and would genuinely appreciate the opportunity to look into your situation and help make things right.
We've sent you an information request through Trustpilot so we can locate your order and personally review what happened. You can respond directly to our request or email us at info@selenepets.com, referencing this review.
Please know that we're here to help, KM. Your trust means a great deal to us, and we'd really like the chance to restore your confidence in our team. We'll give your concerns the attention they deserve and do everything we can to help you reach a resolution.
— The Selene Team
I had an issue with my replacement…
I had an issue with my replacement filters. I emailed and QUICKLY got a response. Filter issue handled, questions answered - problem solved. Excellent customer service.
4 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're glad our team was able to get everything sorted out for you, Jennifer! 💛 We understand how important it is to have the correct filters for your fountain, and we're happy your questions were answered and the issue was resolved quickly.
Thank you for your kind words about our customer service. It means a lot to know you felt supported throughout the process.
We're always happy to help whenever you need us, and we hope you and your furry friend continue enjoying your fountain! 🐾❤️
— The Selene Team
Selene has amazing customer service!
Selene has amazing customer service!
4 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you so much for your kind words, Steve! 💛 We're really glad you had such a positive experience with our customer support team.
We always want our customers to feel comfortable reaching out and confident that someone is there to help, so your appreciation means a lot to us.
We're grateful for your support and are always here whenever you need us! 🐾❤️
— The Selene Team
Shr took right to it and she loves it
Shr took right to it and she loves it. She drinks more often and takes in the right amount for her.
4 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
It's wonderful to hear that your sweet girl loved her fountain right away, Lloyd! 💛 We're happy she's enjoying drinking from it more often and that you're pleased with how well she's taken to it.
We know how reassuring it is to see our furry friends enjoying their daily routines, and we're glad the fountain has been a good addition to hers.
Thank you for choosing Selene. We hope she continues enjoying her fresh water every day! 🐶🐾❤️
— The Selene Team
Misplaced my manual of the Selene Dog…
Misplaced my manual of the Selene Dog Fountain. I've had is less than a month and bought the wireless fountain. I now moved the bowl and keep it plugged in but wanted to change it to only run when the dog came to the bowl. I've searched and searched online and CAN NOT find a manual and no intructions on how to change the setting but found many dissatified customers. I also found scum in the the bowl after a week. NOT HAPPY
4 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Hi Sharon, We sincerely apologize for the difficulties you've experienced with your fountain. We understand how disappointing it can be when you're unable to find the instructions you need, especially when you're simply trying to make things more convenient for your furry friend.
To switch your wireless fountain to sensor mode, simply press the main module to cycle through the available settings until you reach sensor mode. This will allow the fountain to activate when your dog approaches instead of running continuously.
We're also sorry to hear about the buildup you've noticed in the bowl. Regular cleaning of the bowl and fountain components can help prevent residue from accumulating, and our team would be happy to provide additional care tips and a copy of the instructions.
Please feel free to reach out to us at info@selenepets.com and reference this review so we can personally assist you with anything else you need.
We appreciate you bringing these concerns to our attention, Sharon. We want you to feel comfortable and confident using your fountain, and we're always here to help! 💛🐾
— The Selene Team
Very customer oriented
Initially I had some difficulty with the ordering process and ended up ordering two fountains instead of one. Fortunately for me, SelenePets graciously responded immediately to my request for help to remove one of the orders. This is the kind of company I like doing business with. They are honest and very responsive, very customer service oriented. I recommend them for that especially.
4 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience and for your kind recommendation, Laura! 💛 We're glad our team was able to help resolve the ordering mix-up quickly and make the process easier for you.
We understand how important it is to feel supported when something doesn't go as planned, and we're happy that our team's assistance left you feeling confident about your experience with Selene.
We truly appreciate your trust and hope you and your furry friend enjoy your fountain. We're always here if you need anything! 🐶❤️
— The Selene Team
The customer support is amazing
The customer support is amazing. They helped me with tracking my package and replied promptly to questions I had about assembling the water fountain. And my dog absolutely loves the filtered water!
4 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that your dog is loving the fountain, Ruth! 💛 It's also lovely knowing that our team was able to help with your delivery updates and answer your questions about setting everything up.
We want our customers to feel supported throughout their experience, from placing an order to getting their fountain ready for their furry friends.
Thank you for your kind words about our team. We hope your sweet pup continues enjoying the fresh, filtered water! 🐶🐾❤️
— The Selene Team
Best automated water bowl!
My girls love their new automated water bowl! I love it as it's so easy to clean and my girls water bowl isn't slimy when I go to clean it out, therefore, they aren't drinking slimy water. Great product, and it's my second automated water bowl I've tried. It's the best one I've found. I highly recommend the Selene Pet Water bowl!
4 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you so much for your lovely recommendation, Trish! 💛 We're happy to hear that your girls are enjoying their new fountain and that you're finding it so easy to clean.
It's especially nice knowing that you've tried another automatic water bowl before and that Selene has been such a good fit for your home. We understand how important it is to keep our pets' water fresh while making daily care a little easier.
We truly appreciate your support and hope your sweet girls continue loving their fountain! 🐶❤️
— The Selene Team
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