SelenePets Opiniones 

I mistakenly ordered an item, sent an email and within the hour I was issued a refund. Great customer care.

My 2 dogs loves the water Fountain, they started drinking from it since the 1st minutes I put it on and the water is always clean and no hair or dirt is going into they’re mouth because of the filter. I would 100% recommended to anyone have dogs

I love the dog fountain so much!! Also the team was so responsive to my emails which is much appreciated. Definitely recommend!!

I ordered the Selene pet fountain specifically because it was stainless steel and less likely to collect mold. What sold me on it was the return guarantee. When I received the fountain, I was really excited about setting it up for my cat. Unfortunately, she did not take to it as she was afraid of the automatic sensor. Selene customer service only required that I follow their suggestions for about a month, and if no improvement, I could get a refund. My cat didn’t change her mind, and neither did Selene! It took me a few emails before I got a response, but once I did, the customer service was fabulous! This is a quality product and I suspect it works out for most pets. Evidently, I have a fraidy cat lol. After I returned the fountain, I notified them of the tracking number and when it was delivered, I was promptly refunded in full! Definitely recommend this company.

I ordered from this company almost 2 months ago.. I still have not received my product. Like many others I contacted customer service just to be repeatedly told it was in fulfillment. Their website says it will ship within 24 hours. It still has not shipped. Meanwhile they tried to charge me a subscription for their filters for something I haven't even received yet. I have filed a dispute to get my money back.. this is a total scam!

The Selene water bowl is perfect for our dog. No more wasting water that has been sitting out or constantly having to dump water after it gets dirty - the 7 liters of water and constant filtration is perfect. And the running water from the fountain makes our pitbull want to stay hydrated more throughout the day.

I received my fountain and it worked for about 6 months. My dogs like it. The pump stopped working but the customer service was very responsive and instructed me how to troubleshoot. It was determined that i need a new pump so they are shipping one to me. That is good customer service.

My experience with Selene pet water fountains has been exceptional. Both our Shih Tzu and two cats love this fountain. I have recommended this product to others and at least 2 people have purchased one and love it too.

I had a problem with ordering but they handled it with speed and grace. I thought i had ordered two different sizes. They figured out i had only order one. I cant wait until i get it for my furbabies.

I read an article that said dogs weren't supposed to drink out of stainless steel bowls and recommended Selene Water Fountain. When I received it, the fountain was as pictured but was stainless steel and since the water didn't run constantly my husband said it was basically the same as the stainless steel bowl we had now. I tried to contact Selene to send it back for a refund and sent it via the contact form on the website. They never got back to me. I tried finding a phone number for them with no luck, looked for customer service on the website with no luck. I tried the sites on the website and they either didn't come up or said it did not exist. I am still trying to find a way to contact them. I am going to try the contact one more time but I am completely disillusioned with them.

I had a defective filter delivered and with two emails and a couple pictures of the issue they immediately sent a replacement.
Great customer service and I love the fountain!

Selene Pets is easy to communicate with and has excellent products. I’ve been impressed with their customer service team and instructions on how to best use their water fountain

SelenePets has been absolutely AMAZING from the moment I ordered my Fountain for my STUBBORN Loki! 🐶😆 Let’s just say he’s NOT the best “Hydrator”……unfortunately Loki encountered severe health issues which led to him being unwilling to use it. The SelenePets Fountain is BEAUTIFULLY crafted and IMPECCABLE!! 🤩 To my complete disappointment I had to return mine and request a refund; each and every Employee I spoke with was BEYOND kind, empathetic, and extremely helpful!! They understood our situation and happily granted my return/refund ZERO issues! As Manager that runs a Dog Boarding Facility; I most definitely will be recommending this Fountain to my Clients and I highly recommend it to anyone who may be reading this! Thanks SelenePets, you’re AMAZING!! 🤩

I was a bit nervous about purchasing a water fountain from Selene but it has been an eye opener. My dog loves it especially drinking from the pipe when it flows. I think she is drinking more than before and I am so pleased I decided to purchase it. Cleaning and changing the filter is easy and shows just how much muck can sit in a normal bowl.

I purchased the 7L version of the water fountain. I am happy with the product but there was a little deception regarding not having small parts to clean. Their pump is like everyone else’s with a small magnetic impeller. Plus you have to clean it every three days.
Also they auto enrolled me in a dental health monthly order at $59.99 a month. I attempt to cancel the order prior to its shipping but they refused and instead offered more products if I continued with the shipment. I told them to credit my card and stop the shipment. They repeatedly refused and sent the order. They never sent the additional promised merchandise.

Excellent product. What is best way to clean the product
Thanks

Jack was leary of the fountain at first. He kept giving it the “side-eye” and would go to his alternate water bowl in the master bath. Then late one night I saw him walk over and sniff the fountain then he took a drink from it. We haven’t been able to keep it filled since. Jack will almost empty it in just a few days.
Thank you Selene Pets for such a great product!!

So far very happy with this water fountain. My dog loves the continuous fresh water. The quality is excellent.

GREAT Customer service
After I made my first order I set a question about the subscription of water filters. I immediately received a response offering multiple options.

Product arrived and thought the spout was damaged. Worked with Selene through emails back and forth and it worked out well. They were quick to respond. They sent a new spout and also sent a video for instructions of installation. Come to find out that you did need the stretchy tip to make the spout work as it is a different dimension. Worked out perfect, dogs love it, and I don't have to fill it as much. The automatic one would have been nicer than the plug-in but I still love it and saves me time. The quality is very well done and the doggy fountain works great for both me and the doggies.